Amalan tonggak 12 dan prestasi kerja kakitangan awam : Satu kajian di Universiti Utara Malaysia

Amalan tonggak 12 dan prestasi kerja kakitangan awam : Satu kajian di Universiti Utara Malaysia

This study aims to investigate the practices of the 12 Pillars of the performance of support staff working in three academic colleges at the University Utara Malaysia (UUM). Three academic colleges are College of Law, Government and International Studies (COLGIS), College of Business (COB) and the C...

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Main Author: Siti Ernie Haziera, Elias
Format: Thesis
Language:eng
eng
Published: 2011
Subjects:
HD28-70 Management
Industrial Management
Online Access:https://etd.uum.edu.my/4747/1/s805995.pdf
https://etd.uum.edu.my/4747/2/s805995_abstract.pdf
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id my-uum-etd.4747
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Khalil @ Halim, Samihah
topic HD28-70 Management
Industrial Management
spellingShingle HD28-70 Management
Industrial Management
Siti Ernie Haziera, Elias
Amalan tonggak 12 dan prestasi kerja kakitangan awam : Satu kajian di Universiti Utara Malaysia
description This study aims to investigate the practices of the 12 Pillars of the performance of support staff working in three academic colleges at the University Utara Malaysia (UUM). Three academic colleges are College of Law, Government and International Studies (COLGIS), College of Business (COB) and the College of Arts and Science (CAS). Issues relating to the performance of public services often receive attention from all walks of life. Failure to obtain satisfactory service has a bad image and bad for the public sector and government in particular, This also creates a negative impression among the people of the ability of the services provided by the government. Therefore, this study is intended to create surveys to gather information with respect to the appreciation of the support staff at the college academic and ethical values against the practice of Pillars 12 and see how far it has affected the performance of the employee concerned. The study was conducted by using questionnaires given to respondents to obtain information. About 150 employees were selected randomly to answer the questionnaire. However, only 93 people who provide feedback via a questionnaire for this study. Data were analyzed using descriptive and inferential analysis. Results showed that women employees are more responsible for their work than male employees. Meanwhile, the four pillars of the 12 elements studied do not have a visible relationship with job performance. Based on the age and academic colleges, the staff has seen more ethical age of their work than employees who are still young. While the staff of COLGIS seen more committed to their work than the staff of the COB and the CAS as well as to improve their work performance
format Thesis
qualification_name masters
qualification_level Master's degree
author Siti Ernie Haziera, Elias
author_facet Siti Ernie Haziera, Elias
author_sort Siti Ernie Haziera, Elias
title Amalan tonggak 12 dan prestasi kerja kakitangan awam : Satu kajian di Universiti Utara Malaysia
title_short Amalan tonggak 12 dan prestasi kerja kakitangan awam : Satu kajian di Universiti Utara Malaysia
title_full Amalan tonggak 12 dan prestasi kerja kakitangan awam : Satu kajian di Universiti Utara Malaysia
title_fullStr Amalan tonggak 12 dan prestasi kerja kakitangan awam : Satu kajian di Universiti Utara Malaysia
title_full_unstemmed Amalan tonggak 12 dan prestasi kerja kakitangan awam : Satu kajian di Universiti Utara Malaysia
title_sort amalan tonggak 12 dan prestasi kerja kakitangan awam : satu kajian di universiti utara malaysia
granting_institution Universiti Utara Malaysia
granting_department College of Law, Government and International Studies (COLGIS)
publishDate 2011
url https://etd.uum.edu.my/4747/1/s805995.pdf
https://etd.uum.edu.my/4747/2/s805995_abstract.pdf
_version_ 1747827792589881344
spelling my-uum-etd.47472016-04-26T02:50:44Z Amalan tonggak 12 dan prestasi kerja kakitangan awam : Satu kajian di Universiti Utara Malaysia 2011 Siti Ernie Haziera, Elias Khalil @ Halim, Samihah College of Law, Government and International Studies (COLGIS) College of Law, Goverment and International Studies (COLGIS) HD28-70 Management. Industrial Management This study aims to investigate the practices of the 12 Pillars of the performance of support staff working in three academic colleges at the University Utara Malaysia (UUM). Three academic colleges are College of Law, Government and International Studies (COLGIS), College of Business (COB) and the College of Arts and Science (CAS). Issues relating to the performance of public services often receive attention from all walks of life. Failure to obtain satisfactory service has a bad image and bad for the public sector and government in particular, This also creates a negative impression among the people of the ability of the services provided by the government. Therefore, this study is intended to create surveys to gather information with respect to the appreciation of the support staff at the college academic and ethical values against the practice of Pillars 12 and see how far it has affected the performance of the employee concerned. The study was conducted by using questionnaires given to respondents to obtain information. About 150 employees were selected randomly to answer the questionnaire. However, only 93 people who provide feedback via a questionnaire for this study. Data were analyzed using descriptive and inferential analysis. Results showed that women employees are more responsible for their work than male employees. Meanwhile, the four pillars of the 12 elements studied do not have a visible relationship with job performance. Based on the age and academic colleges, the staff has seen more ethical age of their work than employees who are still young. While the staff of COLGIS seen more committed to their work than the staff of the COB and the CAS as well as to improve their work performance 2011 Thesis https://etd.uum.edu.my/4747/ https://etd.uum.edu.my/4747/1/s805995.pdf text eng validuser https://etd.uum.edu.my/4747/2/s805995_abstract.pdf text eng public masters masters Universiti Utara Malaysia Abdul Rahman bin Hashim. Majlis Dialog Program Mesra Rakyat. Diakses pada 25 Disember 2010, daripada http://www.bpa.jpm.my/teks_ucapan/ Ucapan%20Perasmian%20SUK%20PERAK%20%20MESRA% TAPAH%2020290408.pdf. Abdul Razak. (2007). Pembangunan diri berteraskan penghayatan nilai dan etika dalam perkhidmatan awam. Unpublish: ppt. Abd. Jalil. (2009). Nilai dan etika penjawat awam. Unpublish: ppt. Ahmad Sarji. 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