Hubungan antara amalan TQM dengan kepuasan kerja guru Sekolah Menengah di Daerah Tanah Merah

Hubungan antara amalan TQM dengan kepuasan kerja guru Sekolah Menengah di Daerah Tanah Merah

The purpose of this study was to identify the relationship between TQM practices and teacher's job satisfaction. The TQM practices such as customer focus, board of school management commitment, continuous improvement and teacher involvement. The objectives of this study are to investigate (a)...

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Main Author: Rosmawati, Affendi
Format: Thesis
Language:eng
eng
Published: 2009
Subjects:
LB2801-3095 School administration and organization
Online Access:https://etd.uum.edu.my/4761/1/s87194.pdf
https://etd.uum.edu.my/4761/2/s87194_abstract.pdf
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id my-uum-etd.4761
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Sin, Ishak
topic LB2801-3095 School administration and organization
spellingShingle LB2801-3095 School administration and organization
Rosmawati, Affendi
Hubungan antara amalan TQM dengan kepuasan kerja guru Sekolah Menengah di Daerah Tanah Merah
description The purpose of this study was to identify the relationship between TQM practices and teacher's job satisfaction. The TQM practices such as customer focus, board of school management commitment, continuous improvement and teacher involvement. The objectives of this study are to investigate (a) the differences between job satisfaction and gender, (b) the differences between job satisfaction and academic qualification, (c) the differences between job satisfaction and the position in school, (d) the differences between job satisfaction and teaching experience, (e) the relationship between customer focus and job satisfaction, (f) the relationship between board of school commitment and job satisfaction, (g) the relationship between continuous improvement and job satisfaction and (h) the relationship between teacher involvement and job satisfaction. 285 teachers from twelve secondary schools have been chosen randomly as respondent. The study instrument used to measure TQM practices were taken from the questionaires by Das, Paul and Swierczek (2008). Eventhough these questionaires contain ten dimensions, but there are only four used as construct which are consistently used to explain the TQM practices. This instrument used five-point Likert-type scale. To measure teacher job satisfaction, Teaching Satisfaction Scale (TSS) questionaires by Chung-Lim Ho and Wing-Tung Au were used in this study. T-Test and One Way ANOVA were used to test the differences, whereas Pearson Correlation were used to test the relationship between TQM practices variables and job satisfaction. The findings revealed that the job satisfaction mean score for female teacher is more than male teacher. The findings shows that the differences between job satisfaction and the gender and the differences between job satisfaction and the position in school. For academic qualification and teaching experience, the findings shows that there was no differences for job satisfaction. Lastly, the findings shows that there were positive and significant relationship among job satisfaction and customer focus, board of school management commitment, continuous improvement and teacher involvement
format Thesis
qualification_name masters
qualification_level Master's degree
author Rosmawati, Affendi
author_facet Rosmawati, Affendi
author_sort Rosmawati, Affendi
title Hubungan antara amalan TQM dengan kepuasan kerja guru Sekolah Menengah di Daerah Tanah Merah
title_short Hubungan antara amalan TQM dengan kepuasan kerja guru Sekolah Menengah di Daerah Tanah Merah
title_full Hubungan antara amalan TQM dengan kepuasan kerja guru Sekolah Menengah di Daerah Tanah Merah
title_fullStr Hubungan antara amalan TQM dengan kepuasan kerja guru Sekolah Menengah di Daerah Tanah Merah
title_full_unstemmed Hubungan antara amalan TQM dengan kepuasan kerja guru Sekolah Menengah di Daerah Tanah Merah
title_sort hubungan antara amalan tqm dengan kepuasan kerja guru sekolah menengah di daerah tanah merah
granting_institution Universiti Utara Malaysia
granting_department College of Arts and Sciences (CAS)
publishDate 2009
url https://etd.uum.edu.my/4761/1/s87194.pdf
https://etd.uum.edu.my/4761/2/s87194_abstract.pdf
_version_ 1747827795869827072
spelling my-uum-etd.47612015-07-16T04:45:20Z Hubungan antara amalan TQM dengan kepuasan kerja guru Sekolah Menengah di Daerah Tanah Merah 2009 Rosmawati, Affendi Sin, Ishak College of Arts and Sciences (CAS) Awang Had Salleh Graduate School of Arts and Sciences LB2801-3095 School administration and organization The purpose of this study was to identify the relationship between TQM practices and teacher's job satisfaction. The TQM practices such as customer focus, board of school management commitment, continuous improvement and teacher involvement. The objectives of this study are to investigate (a) the differences between job satisfaction and gender, (b) the differences between job satisfaction and academic qualification, (c) the differences between job satisfaction and the position in school, (d) the differences between job satisfaction and teaching experience, (e) the relationship between customer focus and job satisfaction, (f) the relationship between board of school commitment and job satisfaction, (g) the relationship between continuous improvement and job satisfaction and (h) the relationship between teacher involvement and job satisfaction. 285 teachers from twelve secondary schools have been chosen randomly as respondent. The study instrument used to measure TQM practices were taken from the questionaires by Das, Paul and Swierczek (2008). Eventhough these questionaires contain ten dimensions, but there are only four used as construct which are consistently used to explain the TQM practices. This instrument used five-point Likert-type scale. To measure teacher job satisfaction, Teaching Satisfaction Scale (TSS) questionaires by Chung-Lim Ho and Wing-Tung Au were used in this study. T-Test and One Way ANOVA were used to test the differences, whereas Pearson Correlation were used to test the relationship between TQM practices variables and job satisfaction. The findings revealed that the job satisfaction mean score for female teacher is more than male teacher. The findings shows that the differences between job satisfaction and the gender and the differences between job satisfaction and the position in school. For academic qualification and teaching experience, the findings shows that there was no differences for job satisfaction. Lastly, the findings shows that there were positive and significant relationship among job satisfaction and customer focus, board of school management commitment, continuous improvement and teacher involvement 2009 Thesis https://etd.uum.edu.my/4761/ https://etd.uum.edu.my/4761/1/s87194.pdf text eng validuser https://etd.uum.edu.my/4761/2/s87194_abstract.pdf text eng public masters masters Universiti Utara Malaysia Brock, E. Stephen, Navarro, L. & Teran, E. (2007). The Translation of Psycho- Educational Materials for Use During Crisis Interventions. California State University, Sacramento. http://www.csus.edu/indiv/b/brocks/. Dicapai pada 28 Januari 2009. Chen, S. H., Yang, C.C., Shiau, J.Y. & Wang, H.H. (2006). The development of an employee satisfaction model for higher education. The TQM Magazine. 18(5), ms. 484-500. Crosby, P.B. (1979). Quality is free: The Art of Making Quality. New York, NY: McGraw-Hill. Crossman, A. & Zaki, B.A. (2003). 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Jemaah Nazir Sekolah Persekutuan. Kuala Lumpur: Malindo Printers Sdn.Bhd. Kerlinger, F.N. (1986). Foundations of behavioral research (3rd ed.). New York: Holt, Rinehart and Winston. Koh, H.C. & Boo, E.H.Y. (2004). Organisational ethics and employee satisfaction and commitment. Management Decision. 42(5), ms. 677 693. Lakhe, R. R. & Mohanty, R. P. (1994). Total Quality Management: Concepts, Evolution and Acceptability in Developing Economies. International Journal of Quality & Reliability Management, 11(9), 9-33. Lembaga Penyelidikan Undang-Undang, International Law Book Services, 2005: 339. Mahmud, Z. et al., (1998). Perkembangan kerjaya dalam sistem pendidikan di Malaysia. Jurnal Pengurusan dan Kepemimpinan Pendidikan. 8(2), ms. 51-65. Mau, W.C.J., Ellsworth, R. & Hawley, D. (2008). Job satisfaction and career persistence of beginning teachers. International Journal of Educational Management. 22(1), ms. 48-61. Ooi, K.B., Arumugam, V., & Fong, T.C. (2008). TQM practices and quality. 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Jurnal Pengurusan dan Kepemimpinan Pendidikan. 8(1), ms. 83-87. Smith, P.C., Kendall, L. & Hulin, C.L. (1969). The measurement of satisfaction in work and retirement. Chicago: Rand-McNally. Sirvanci, M. B. (2004). Critical issues for TQM implementation in higher education. The TQM Magazine. 16(6), ms. 382-386.

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