The relationship evolutionary process change practices, role stressor and internal customer satisfaction in Jordan’s telecommunication companies
This study investigates the moderating effect of the role stressor on the relationship between evolutionary process change (EPC) practice factors (leadership change, behavioural change, structural change, technological change, and cultural change) and internal customer satisfaction (ICS). Self-repo...
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| Format: | Thesis |
| Language: | eng eng |
| Published: |
2014
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| Online Access: | https://etd.uum.edu.my/4928/1/s91523.pdf https://etd.uum.edu.my/4928/2/s91523_abstract.pdf |
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