Dysfunctional performance measurement system (PMS) behavior: Its ethical antecedents and influence on organizational citizenship behavior

The importance of the performance measurement system (PMS) in enhancing a firm’s profitability and sustainability has certainly been admitted by many but it has also been associated with certain dysfunctional behaviours (DBE), like information or measures manipulation. Though some research has been...

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Main Author:	Noor Liza, Adnan
Format:	Thesis
Language:	eng eng
Published:	2014
Subjects:	HD58.7 Organizational Behavior.
Online Access:	https://etd.uum.edu.my/4929/1/s92960.pdf https://etd.uum.edu.my/4929/2/s92960_abstract.pdf
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id	my-uum-etd.4929
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Muhammad Jamil, Che Zuriana Mohd Noor, Nor Azila
topic	HD58.7 Organizational Behavior. HD58.7 Organizational Behavior.
spellingShingle	HD58.7 Organizational Behavior. HD58.7 Organizational Behavior. Noor Liza, Adnan Dysfunctional performance measurement system (PMS) behavior: Its ethical antecedents and influence on organizational citizenship behavior
description	The importance of the performance measurement system (PMS) in enhancing a firm’s profitability and sustainability has certainly been admitted by many but it has also been associated with certain dysfunctional behaviours (DBE), like information or measures manipulation. Though some research has been conducted regarding DBE, the impact of ethics on such behaviours has been left unstudied. Hence this study attempts to investigate how ethical antecedents might affect DBE, specifically information manipulation, and if such practices may influence their tendency to display the citizenship behaviour of the organization. Based on the social learning theory, this study employed eight constructs in the formulation of its framework, namely dysfunctional PMS behaviour (DBE, the dependent construct) which is expected to be explained by the independent constructs of ethical attitude (EAT), ethical ideology (measured in two dimensions of Relativism and Idealism), code of ethics (COE), ethical work climate (measured in three dimensions of Egoism, Benevolence and Principled), and perceived ethical leadership (PEL). The influence of DBE on citizenship behaviour (OCB) as moderated by psychological collectivism (PCO) was also examined. This survey study was conducted on a sample of branch bank managers employed in the local commercial banks in Malaysia who were selected using stratified random sampling. Data were analyzed and interpreted using PLS-SEM and the SPSS software. The results demonstrated that EAT and PEL exhibited negative relationships with DBE as expected. However, contrary to the initial hypotheses, Relativism was negatively related to DBE, while Idealism and Principled climates were positively related. In contrast, Egoism and Benevolence climates, and COE were not associated with DBE. DBE also negatively affected OCB targeted at organizational members, but not those targeted at the organization itself. PCO did not moderate the DBE-OCB relationship. These findings provide some important insights to both academicians and practitioners and create a more inclusive global picture of the antecedents and influence of employees’ DBE, especially in nonwestern countries
format	Thesis
qualification_name	Ph.D.
qualification_level	Doctorate
author	Noor Liza, Adnan
author_facet	Noor Liza, Adnan
author_sort	Noor Liza, Adnan
title	Dysfunctional performance measurement system (PMS) behavior: Its ethical antecedents and influence on organizational citizenship behavior
title_short	Dysfunctional performance measurement system (PMS) behavior: Its ethical antecedents and influence on organizational citizenship behavior
title_full	Dysfunctional performance measurement system (PMS) behavior: Its ethical antecedents and influence on organizational citizenship behavior
title_fullStr	Dysfunctional performance measurement system (PMS) behavior: Its ethical antecedents and influence on organizational citizenship behavior
title_full_unstemmed	Dysfunctional performance measurement system (PMS) behavior: Its ethical antecedents and influence on organizational citizenship behavior
title_sort	dysfunctional performance measurement system (pms) behavior: its ethical antecedents and influence on organizational citizenship behavior
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2014
url	https://etd.uum.edu.my/4929/1/s92960.pdf https://etd.uum.edu.my/4929/2/s92960_abstract.pdf
_version_	1747827831284432896
spelling	my-uum-etd.49292022-08-03T03:14:36Z Dysfunctional performance measurement system (PMS) behavior: Its ethical antecedents and influence on organizational citizenship behavior 2014 Noor Liza, Adnan Muhammad Jamil, Che Zuriana Mohd Noor, Nor Azila Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD58.7 Organizational Behavior. HF5549-5549.5 Personnel Management. Employment The importance of the performance measurement system (PMS) in enhancing a firm’s profitability and sustainability has certainly been admitted by many but it has also been associated with certain dysfunctional behaviours (DBE), like information or measures manipulation. Though some research has been conducted regarding DBE, the impact of ethics on such behaviours has been left unstudied. Hence this study attempts to investigate how ethical antecedents might affect DBE, specifically information manipulation, and if such practices may influence their tendency to display the citizenship behaviour of the organization. Based on the social learning theory, this study employed eight constructs in the formulation of its framework, namely dysfunctional PMS behaviour (DBE, the dependent construct) which is expected to be explained by the independent constructs of ethical attitude (EAT), ethical ideology (measured in two dimensions of Relativism and Idealism), code of ethics (COE), ethical work climate (measured in three dimensions of Egoism, Benevolence and Principled), and perceived ethical leadership (PEL). The influence of DBE on citizenship behaviour (OCB) as moderated by psychological collectivism (PCO) was also examined. This survey study was conducted on a sample of branch bank managers employed in the local commercial banks in Malaysia who were selected using stratified random sampling. Data were analyzed and interpreted using PLS-SEM and the SPSS software. The results demonstrated that EAT and PEL exhibited negative relationships with DBE as expected. However, contrary to the initial hypotheses, Relativism was negatively related to DBE, while Idealism and Principled climates were positively related. In contrast, Egoism and Benevolence climates, and COE were not associated with DBE. DBE also negatively affected OCB targeted at organizational members, but not those targeted at the organization itself. PCO did not moderate the DBE-OCB relationship. These findings provide some important insights to both academicians and practitioners and create a more inclusive global picture of the antecedents and influence of employees’ DBE, especially in nonwestern countries 2014 Thesis https://etd.uum.edu.my/4929/ https://etd.uum.edu.my/4929/1/s92960.pdf text eng public https://etd.uum.edu.my/4929/2/s92960_abstract.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia Abdul Rahim, A. R. (2008). Predictors Of Workplace Deviant Behaviour In Malaysia. Unpublished Doctoral Thesis, Universiti Sains Malaysia, Penang. ABM. (2011). The Association of Banks in Malaysia. Retrieved 20 August 2011, from http://www.abm.org.my. ABM. (2012). Commercial Banks Branch Tally. Retrieved 15 August 2012, from http://www.abm.org.my. Adams, J. S., Tashchian, A., & Shore, T. H. (2001). Codes of ethics as signals for ethical behaviour. Journal of Business Ethics, 29, 199-211. Akers, R. L., & Jensen, G. F. (2006). 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