Job satisfaction among administrative staff in Universiti Teknologi MARA (UiTM) Negeri Sembilan: The role of work environment

Job satisfaction among administrative staff in Universiti Teknologi MARA (UiTM) Negeri Sembilan: The role of work environment

This study was conducted to examine the influence of work environment towards job satisfaction among administrative staff at UiTM Negeri Sembilan. A total of 138 questionnaire developed by Wright and Davis (2003) were distributed to the sample chosen for the study. The questionnaire consists indepen...

Full description

Saved in:
Bibliographic Details
Main Author: Nor Zakiahanim, Zakaria
Format: Thesis
Language:eng
eng
Published: 2013
Subjects:
HF5549-5549.5 Personnel Management
Employment
Online Access:https://etd.uum.edu.my/4960/1/s808506.pdf
https://etd.uum.edu.my/4960/2/s808506_abstract.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-uum-etd.4960
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Abd Aziz, Fadzli Shah
topic HF5549-5549.5 Personnel Management
Employment
spellingShingle HF5549-5549.5 Personnel Management
Employment
Nor Zakiahanim, Zakaria
Job satisfaction among administrative staff in Universiti Teknologi MARA (UiTM) Negeri Sembilan: The role of work environment
description This study was conducted to examine the influence of work environment towards job satisfaction among administrative staff at UiTM Negeri Sembilan. A total of 138 questionnaire developed by Wright and Davis (2003) were distributed to the sample chosen for the study. The questionnaire consists independent variables that are work environment (job characteristic and work context) and job satisfaction as the dependent variable. The result revealed that the level of job satisfaction among administrative staff in UiTM Negeri Sembilan is moderate with means value 3.797. Finally the finding of the study showed work environment (job characteristic and work context) has a moderate positive relationship with job satisfaction
format Thesis
qualification_name masters
qualification_level Master's degree
author Nor Zakiahanim, Zakaria
author_facet Nor Zakiahanim, Zakaria
author_sort Nor Zakiahanim, Zakaria
title Job satisfaction among administrative staff in Universiti Teknologi MARA (UiTM) Negeri Sembilan: The role of work environment
title_short Job satisfaction among administrative staff in Universiti Teknologi MARA (UiTM) Negeri Sembilan: The role of work environment
title_full Job satisfaction among administrative staff in Universiti Teknologi MARA (UiTM) Negeri Sembilan: The role of work environment
title_fullStr Job satisfaction among administrative staff in Universiti Teknologi MARA (UiTM) Negeri Sembilan: The role of work environment
title_full_unstemmed Job satisfaction among administrative staff in Universiti Teknologi MARA (UiTM) Negeri Sembilan: The role of work environment
title_sort job satisfaction among administrative staff in universiti teknologi mara (uitm) negeri sembilan: the role of work environment
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2013
url https://etd.uum.edu.my/4960/1/s808506.pdf
https://etd.uum.edu.my/4960/2/s808506_abstract.pdf
_version_ 1747827835596177408
spelling my-uum-etd.49602016-04-18T00:57:27Z Job satisfaction among administrative staff in Universiti Teknologi MARA (UiTM) Negeri Sembilan: The role of work environment 2013 Nor Zakiahanim, Zakaria Abd Aziz, Fadzli Shah Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5549-5549.5 Personnel Management. Employment This study was conducted to examine the influence of work environment towards job satisfaction among administrative staff at UiTM Negeri Sembilan. A total of 138 questionnaire developed by Wright and Davis (2003) were distributed to the sample chosen for the study. The questionnaire consists independent variables that are work environment (job characteristic and work context) and job satisfaction as the dependent variable. The result revealed that the level of job satisfaction among administrative staff in UiTM Negeri Sembilan is moderate with means value 3.797. Finally the finding of the study showed work environment (job characteristic and work context) has a moderate positive relationship with job satisfaction 2013 Thesis https://etd.uum.edu.my/4960/ https://etd.uum.edu.my/4960/1/s808506.pdf text eng validuser https://etd.uum.edu.my/4960/2/s808506_abstract.pdf text eng public masters masters Universiti Utara Malaysia Armstrong M (2003). A handbook of human resource management practice9th edition. London Kogan Page. Bradley E Wright (2001). Public sector work motivation: review of current literature and revised conceptual model. Journal of Public Administration and Theory 11(4) 559-586. Bradley E Wright and Brian S. Davis. (2003). Job satisfaction in the public sector: the role of work environment. Saga Publication the American Review of Public Administration. BrikendAziri (2011). Job satisfaction: a literature review. Management Research and Practice Vol. 3 Issue 4 (2011) pp: 77-86. Brill, M, Weidman, S. and Bosti Associates (2001). Disproving widespread myths about workplace design. Kimball International, Jasper, In. Bruce, W., Blackburn, J.W. (1992). Balancing job satisfaction and performance. QuorumNew York. Buchanan, B. (1975). Government Managers, Business Executives, and Organizational Commitment. Public Administration Review, 34(4), 339-347. Chan Su Jung (2012). Why Are Goals Important In the Public Sector? Exploring the Benefits of Goal Clarity for Reducing Turnover Intention. Journal of Public Administration Research and Theory. Chunkui Zhu, Chen Wu and Min Yan (2012). Evidence of Public Service Motivation and Job Satisfaction of Public Sector Employees in China School of International Relations and Public Affairs. Fudan University, Shanghai, China. Coomber,B& Louise Barribal K (2007). Impact of Job Satisfaction Components on Intent to Leave and Turnover for Hospital Base Nurses: A Review of Research Literature. International Journal of Nursing Studies. Cranny, C.J., Smith, P.C. and Stone, E.F. (1992).Job Satisfaction: How People Feel About Their Jobs and How It Affects Their Performance. New York: Lexington Books. Daley D.M (1986). Humanistic Management and Organizational Success: The Effect of Job and Work Environmental Characteristics on Organizational Effectiveness, Public Responsiveness and Job Satisfaction. Public Personnel Management (15), 131-142. David A. Foote and Thomas Li-Ping Tang (2007). Job Satisfaction and Organizational Citizenship Behavior (OCB): Does Team Commitment Make a Difference in Self-Directed Teams? Department of Management and Marketing, Jennings A. Jones College of Business, Middle Tennessee State University, Murfreesboro, Tennessee, USA. David M Herold and Martin M Greller (1977) Feedback: The Definition of Construct. Academy of Management Journal Vol 20 No 1. 142-143. DeSantis, V. S., & Durst, S. L. (1996). Comparing Job Satisfaction among Public and Private Sector Employees.American Review of Public Administration, 26(3), 327-343. EbrahimMoradi, DhaifallahObaidAlmutairi, DurisshahIdrus&FarshidMoghadam (2011). Factors Influencing Job Satisfaction among Malaysian Nurses. Fourth Annual International Business Conference Edward SekKhim Wong & TeohNgeeHeng (2009).Case Study of Factors influencing Jobs Satisfaction in Two Malaysian Universities. International Business Research Vol 2, No 2. Glisson C and Durrick M (1988). Predictors of Job Satisfaction and Organizational Commitment in Human Service Organizations. Administrative Science Quarterly 33(1), 61-81. HarounaSaibou (2011). Employee Job Satisfaction in Public Sector: A Study Based on the Case of Niger. 7th International Conference on Innovation & Management. Henne, D. & Locke, E.A. (1985). Job Dissatisfaction: What are the Consequences? International Journal of Psychology, 20, 221-240. Ivancevich J ClelansMatterson (1997). Organizational Behavior and Management. Sydney Irwin. Jim Riley (2012). Herzberg Two Factor Theory. Human Resource Management www.tutor2u.net. Judge T.A & Bono J (2001). A Relationship of Core Self Evaluation Traits, Self Esteem, Generalized Self Efficiency, Locus of Control and Emotional Stability with Job Satisfaction and Job Performance: A Meta-Analysis. Journal of Applied Psychology 86, 80-92. Kaliski, B.S. (2007). Encyclopedia of Business and Finance 2nd Edition. Thompson Gale, Detroit, P. 446. Karen Leppel, Eric Brucker& Jeremy Cochran (2012). The Important of Job Training to Job Satisfaction of Older Worker. Journal of Aging and Social Policy. Khaleque, A., &Choudhury, N. (1984). Job Facets and Overall Job Satisfaction of Industrial Managers. Indian Journal of Industrial Relations, 20(1), 55-64. Krista Moore (2009). The Importance, Benefit and Fundamentals of Providing Feedback in Sales.www.EyeOnSales.com. Kreithner R and Kinicki A (2004).Organizational Behavior 5th Edition. New York Mc Grew Hills Inc. Lambert E.G (2004).The Impact of Job Characteristic on Correctional Members. The Prison. Journal 84(2), 208-227. Lam T, Baum T and Pine R (2001). Study of Managerial Job Satisfaction in Hong Kong‟s Chinese Restaurant.Int.JConstHosp.Manage 13(1) 35-42. Landy FJ (1989).Psychology of Work Behavior 4th Edition. Belmont: Wadsworth Lise.M Saari& Timothy.A Judge (2004).Employee Attitude and Job Satisfaction. Human Resource Management Winter Vol 3 No 4 Pp. 395-407. Locke, E. A. (1976). The Supervisor as Motivator: His Influence on Employee Performance and Satisfaction. Washington Health and Company LotteBøgh Andersen and Anne MetteKjeldsen (2010). How Public Service Motivation Affects Job Satisfaction: A Question Of Employment Sector Or „Public Service Jobs‟. 32nd EGPA Conference in Toulouse. Made Torokoff (2004).The Important of Feedback in the Organization Development Process. University of Tartu Parnu College. Mets T (2003). Coordination of Knowledge and Competence. University of Tartu pp. 256-269. MaimunahAminuddin (2007). Human Resource Management.Kuala Lumpur: FajarBakti Sdn Bhd. Marjorie L. Budd and Mary L. Broad (1996). Training and Development for Organizational Performance: Handbook of Public Administration, 2nd ed. San Francisco: Jossey-Bass. Mertler, C.A. (2002). Job Satisfaction and Perception of Motivation among Middle and High Schoolteachers. American Secondary Education, 31, 43-53. Mihajlovic, I., Zivkovic, Z., Prvulovic, S., Strbac, N., Zivkovic, D. (2008). Factors Influencing Job Satisfaction in Transitional Economies. Journal of General Management, 34(2), 71-87. MosammodMahamuda, Parvinand M, NurulKabir (2011) Factors Affecting Employee Job Satisfaction of Pharmaceutical Sector Australian. Journal of Business and Management Research Vol.1 No.9 [113-123]. MucahitCelik (2011). A Theoretical Approach to the Job Satisfaction. Polish Journal Management of Study. Mudor, H. & Tooksoon, T. (2011).Conceptual Framework on the Relationship between Human Resource Management Practices, Job Satisfaction, And Turnover. Journal of Economics and Behavioral Studies, 2(2), 41-49. Mukhles Al-Ababneh (2007). The Influence of Managerial Leadership Style on Employee Job Satisfaction in Jordanian Resort Hotels. Journal of Business and Management. Mullins LJ (1998). Managing People in the Hospitality Industry. Harlow Addison Wesley Longman Limited Perry, J. L., & Porter, L.W. (1982).Factors Affecting the Context for Motivation in Public Organizations.Academy of Management Review, 7(1), 89-98. NeerajKumari (2011). Job Satisfaction of Employee at Workplace. European Journal of Business and Management. Niaz Ahmed Bhutto, Naveed Anwar, ShaheedZulfikar Ali Bhutto, Hyder Ali Khawaja (2012). Relationship of Age, Gender, Tenure, Rank and Job Satisfaction- Empirical Evidence from Business Institute of Pakistan. International Journal of Contemporary Business Studies Vol: 3, No: 6. June, 2012 ISSN 2156-7506. Rainey,H. G.(1997). Understanding and Managing Public Organizations. Jossey-Bass Publishers. Randy Hodson (1989). Gender Differences In Job Satisfaction: Why Aren't Women More Dissatisfied? The Sociological Quarterly, Volume 30. Number 3.pages 385-399. Richard A. Murray (1999). Job Satisfaction of Professional and Paraprofessional Library Staff at the University of North Carolina. Chapel Hill North Carolina. Ron Fry (2010). How to Reduce Employee Turnover? Refine Job Description www.Monster.com. Robbins S.P (2001). Organizational Behavior 9th edition. New Jersey Practice Hall. Rue, L.W. and Byars, L. (2003). Management, Skills and Application, 10 ed., McGraw-Hill/Irwin, New York, p. 259. Sable Getahun, Barbara Sims and Don Hummer (2004). Job Satisfaction and Organizational Commitment among Probation and Parole Officers: A Case Study. www.picj.org. SadeghRast and AzadehTourani (2012). Evaluation on Employees Job Satisfaction and Role of Gender Difference: An Empirical Study at Airlines Industry in Iran. International Journal of Business and Social Science Vol. 3 No. 7; April 2012. SarminahSamad (2011). The Effects of Job Satisfaction on Organizational Commitment and Job Performance Relationship: A Case of Managers in Malaysia‟s Manufacturing Companies. European Journal of Social Sciences – Volume 18, Number 4 (2011). Schaubroeck, J., Judge, T. A., and Taylor, L. A. (1998).Influences of Trait Negative Affect and Situational Similarity on Correlation and Convergence of Work Attitudes and Job Stress Perceptions across Two Jobs. Journal of Management, 24(4), 553-576. Savicki, V. & Cooley, E. (1987). The relationship of work environment and client contact to burnout in mental health professionals. Journal of Counseling and Development, 85, 249-252. SelimOzdemir (2009). Factors Influencing Job Satisfaction in Azerbaijan Companies. Journal of Qafqaz University Sharma, BR & Bashkar S (1991).Determinants of Job Satisfaction among Engineers in Public Sector Undertaking. ASCI Journal of Management. Shidhaye RV, Divekar DS, GauravGoel and Shidhaye Rahul, (2011).Influence of Working Condition in Indian Anesthesiologist. Anapests, Pain and Intensive Care 2011: 15(1). Spector P (1997). Job Satisfaction: Application, Assessment, Causes and Consequences. Thousand Oaks CA Sage. Steven W Schmidt (2007). The Relationship between Satisfaction with Workplace Training and Overall job Satisfaction. Wiley Inter Science Human Resource Development Quarterly Vol 18 No 4 winter. Stimson, J., & Johnson, T. (1977).Tasks, Individual Differences and Job Satisfaction. Industrial Relations, 3, 315-322. Strong, M. H., Jeanneret, P. R., McPhail, S. M., Blakley, B. R., & D'Egidio, E. L. (1999). Work Context: Taxonomy and Measurement of Work Environment. American Psychological Association. Susan Heathfield (2000). What is Human Resource Development? About.com Human Resource. Tan Teck Hong and AmnaWaheed (2011). Herzbergs Motivation Hygiene and Job Satisfaction in Malaysia Retail Sector: Mediating Effect of Love of Money. Asian Academy of Management Journal Vol 16 No 1, 73-94. Tsai P. F., Et Al. (2007). A Study on Motivating Employees Learning Commitment in The Post Downsizing Era: Job Satisfaction Perspective. Journal of World Business, 42 (2), 157-169. T. Ramayah, Muhamad Jantan and Suresh K. Tadisina (2001) Job Satisfaction: Empirical Evidence for Alternatives to JDI. National Decision Sciences Conference, San Francisco. Thomas J. DeStefano, Henry Clark, Megan Gavin & Thomas Potter (2008). The Relationship between Work Environment Factors and Job Satisfaction Among Rural Behavioral Health Professionals. Northern Arizona University. Uma Sekaran. (2006). Research Methods For Business A Skill Building Approach. Fourth Edition John Wiley & Sons, Inc Vadi M (2004). Organizational Cultural in Estonia: Manifestations and Consequences. University of Tartu. Zikmund, W. G. (2003). Essentials of Marketing Research (2nded.). Sydney: Thomson Learning.

Similar Items