Malaysian SME performance and the government business support services: The moderating effects of absorptive capacity

This study examined the relationship between the Government Business Support Services (GBSS) (relating to financial support and non-financial support) and the performance of Small and Medium Enterprises (SMEs) in Malaysia. Due to the recognition of the importance of SMEs to the economy, numerous gov...

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Main Author:	Jauriyah, Shamsuddin
Format:	Thesis
Language:	eng eng
Published:	2014
Subjects:	HD28-70 Management Industrial Management
Online Access:	https://etd.uum.edu.my/5018/1/s91277.pdf https://etd.uum.edu.my/5018/2/s91277_abstract.pdf
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id	my-uum-etd.5018
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Mohd Shariff, Mohd Noor
topic	HD28-70 Management Industrial Management
spellingShingle	HD28-70 Management Industrial Management Jauriyah, Shamsuddin Malaysian SME performance and the government business support services: The moderating effects of absorptive capacity
description	This study examined the relationship between the Government Business Support Services (GBSS) (relating to financial support and non-financial support) and the performance of Small and Medium Enterprises (SMEs) in Malaysia. Due to the recognition of the importance of SMEs to the economy, numerous government programmes have been and are being implemented over the years, all of which are aimed at the development of SMEs and enhancing their performance. However, the effect of globalisation has attracted big players to operate their businesses in Malaysia. Thus coupled with the government‘s open-door policy, this has caused a relatively greater competitive and dynamic business environment for all SMEs, which makes it even more challenging for these SMEs to prosper. This research also examined absorptive capacity (AC) as a moderator variable influencing the relationship between GBSS and SME performance. AC influences the knowledge that can be assimilated and how it is used, determining which strategic actions need to be implemented, and in this study, it refers to the acquisition and assimilation of knowledge. A self-administered questionnaire was used to collect data from 150 SME firms in the northern states of West Peninsular Malaysia in April and May 2013, and the gathered data was analysed by using SPSS 19.0. Statistically, the results confirmed that GBSS is positively related to SME performance and there is an interaction of AC as a moderator on GBSS and SME performance. The outcome of this study provides new knowledge and important insights for government agencies, such as SME Corp., to look further at the programmes and guidelines, and enforce new policies toward improving the performance of SMEs in Malaysia. Finally, in order to evaluate SME performance, it is more relevant to explore the types of assistance provided by the government. Further research can provide deeper explanations by considering either financial or non-financial only factors as variables that determine SME performance
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Jauriyah, Shamsuddin
author_facet	Jauriyah, Shamsuddin
author_sort	Jauriyah, Shamsuddin
title	Malaysian SME performance and the government business support services: The moderating effects of absorptive capacity
title_short	Malaysian SME performance and the government business support services: The moderating effects of absorptive capacity
title_full	Malaysian SME performance and the government business support services: The moderating effects of absorptive capacity
title_fullStr	Malaysian SME performance and the government business support services: The moderating effects of absorptive capacity
title_full_unstemmed	Malaysian SME performance and the government business support services: The moderating effects of absorptive capacity
title_sort	malaysian sme performance and the government business support services: the moderating effects of absorptive capacity
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2014
url	https://etd.uum.edu.my/5018/1/s91277.pdf https://etd.uum.edu.my/5018/2/s91277_abstract.pdf
_version_	1747827846530727936
spelling	my-uum-etd.50182022-05-23T01:53:00Z Malaysian SME performance and the government business support services: The moderating effects of absorptive capacity 2014 Jauriyah, Shamsuddin Mohd Shariff, Mohd Noor Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD28-70 Management. Industrial Management This study examined the relationship between the Government Business Support Services (GBSS) (relating to financial support and non-financial support) and the performance of Small and Medium Enterprises (SMEs) in Malaysia. Due to the recognition of the importance of SMEs to the economy, numerous government programmes have been and are being implemented over the years, all of which are aimed at the development of SMEs and enhancing their performance. However, the effect of globalisation has attracted big players to operate their businesses in Malaysia. Thus coupled with the government‘s open-door policy, this has caused a relatively greater competitive and dynamic business environment for all SMEs, which makes it even more challenging for these SMEs to prosper. This research also examined absorptive capacity (AC) as a moderator variable influencing the relationship between GBSS and SME performance. AC influences the knowledge that can be assimilated and how it is used, determining which strategic actions need to be implemented, and in this study, it refers to the acquisition and assimilation of knowledge. A self-administered questionnaire was used to collect data from 150 SME firms in the northern states of West Peninsular Malaysia in April and May 2013, and the gathered data was analysed by using SPSS 19.0. Statistically, the results confirmed that GBSS is positively related to SME performance and there is an interaction of AC as a moderator on GBSS and SME performance. The outcome of this study provides new knowledge and important insights for government agencies, such as SME Corp., to look further at the programmes and guidelines, and enforce new policies toward improving the performance of SMEs in Malaysia. Finally, in order to evaluate SME performance, it is more relevant to explore the types of assistance provided by the government. Further research can provide deeper explanations by considering either financial or non-financial only factors as variables that determine SME performance 2014 Thesis https://etd.uum.edu.my/5018/ https://etd.uum.edu.my/5018/1/s91277.pdf text eng public https://etd.uum.edu.my/5018/2/s91277_abstract.pdf text eng public other doctoral Universiti Utara Malaysia Abd Aziz, S., & Mahmood, R. (2011). The relationship between business model and performance of manufacturing small and medium enterprises in Malaysia. African Journal of Business Management, 5(22), 8918-8932. Abdul Hamid, A. S. (1993). 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