The effects of human resource practices, supervisor support and empowerment on employee motivation

Employee motivation is the vital contributors to organizational success and continues to sustain the employee morale and employee retention. The main objective of this study is to identify the direct relationship between employee motivation with human resource practices, supervisor support and emplo...

Full description

Saved in:
Bibliographic Details
Main Author: Muhammad Samsul Izzuddin, Said
Format: Thesis
Language:eng
eng
Published: 2015
Subjects:
Online Access:https://etd.uum.edu.my/5125/1/s815498.pdf
https://etd.uum.edu.my/5125/2/s815498_abstract.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-uum-etd.5125
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Othman, Noraini
topic HD28-70 Management
Industrial Management
spellingShingle HD28-70 Management
Industrial Management
Muhammad Samsul Izzuddin, Said
The effects of human resource practices, supervisor support and empowerment on employee motivation
description Employee motivation is the vital contributors to organizational success and continues to sustain the employee morale and employee retention. The main objective of this study is to identify the direct relationship between employee motivation with human resource practices, supervisor support and employee empowerment. The big of four dimensions of human resources practices are recruitment and hiring, training and development, benefit and compensation, and evaluation. To attain the objective, the quantitative method was used and data were collected through questionnaires among operational staff in the hotel industry in Alor Setar, Kedah. A total of 182 questionnaires were distributed and only 125 questionnaires returned which constituted 68.68% response rate and all returned questionnaire is completed. Thus, all questionnaires (68.68%) were coded for analysis. The results revealed that human resource practices dimension of (recruitment and hiring), (training and development) and supervisor support have a relationship with employee motivation. Recruitment and hiring, recruitment and development and supervisor support is scored highest. It showed this variable is influences employee motivation most compared to others variable. However, a great stresses should to be taken by the organization evaluate employee motivation. This will bring a huge impact to employee to perform greatly and satisfied to remain in the company. Employee motivation to remain also could reduce the company budget to new recruitment and training as last employee skill and knowledge
format Thesis
qualification_name masters
qualification_level Master's degree
author Muhammad Samsul Izzuddin, Said
author_facet Muhammad Samsul Izzuddin, Said
author_sort Muhammad Samsul Izzuddin, Said
title The effects of human resource practices, supervisor support and empowerment on employee motivation
title_short The effects of human resource practices, supervisor support and empowerment on employee motivation
title_full The effects of human resource practices, supervisor support and empowerment on employee motivation
title_fullStr The effects of human resource practices, supervisor support and empowerment on employee motivation
title_full_unstemmed The effects of human resource practices, supervisor support and empowerment on employee motivation
title_sort effects of human resource practices, supervisor support and empowerment on employee motivation
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2015
url https://etd.uum.edu.my/5125/1/s815498.pdf
https://etd.uum.edu.my/5125/2/s815498_abstract.pdf
_version_ 1747827866619346944
spelling my-uum-etd.51252021-04-04T07:56:04Z The effects of human resource practices, supervisor support and empowerment on employee motivation 2015 Muhammad Samsul Izzuddin, Said Othman, Noraini Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD28-70 Management. Industrial Management Employee motivation is the vital contributors to organizational success and continues to sustain the employee morale and employee retention. The main objective of this study is to identify the direct relationship between employee motivation with human resource practices, supervisor support and employee empowerment. The big of four dimensions of human resources practices are recruitment and hiring, training and development, benefit and compensation, and evaluation. To attain the objective, the quantitative method was used and data were collected through questionnaires among operational staff in the hotel industry in Alor Setar, Kedah. A total of 182 questionnaires were distributed and only 125 questionnaires returned which constituted 68.68% response rate and all returned questionnaire is completed. Thus, all questionnaires (68.68%) were coded for analysis. The results revealed that human resource practices dimension of (recruitment and hiring), (training and development) and supervisor support have a relationship with employee motivation. Recruitment and hiring, recruitment and development and supervisor support is scored highest. It showed this variable is influences employee motivation most compared to others variable. However, a great stresses should to be taken by the organization evaluate employee motivation. This will bring a huge impact to employee to perform greatly and satisfied to remain in the company. Employee motivation to remain also could reduce the company budget to new recruitment and training as last employee skill and knowledge 2015 Thesis https://etd.uum.edu.my/5125/ https://etd.uum.edu.my/5125/1/s815498.pdf text eng public https://etd.uum.edu.my/5125/2/s815498_abstract.pdf text eng public masters masters Universiti Utara Malaysia Abdulkarim, S. A.,Musaed, A. f., and Abdulla M.A. (2009). An empirical examination of the effects of self-efficacy, supervisor support and motivation to learn on transfer intention. Management Decision, Vol. 47 Iss 8 pp. 1221- 1244. AlBattat, A.R., Som, A. P. M., and Helalat, A. S. (2014). Higher Dissatisfaction Higher Turnover in the Hospitality Industry. Journal of Academic Research in Business and Social Sciences, Vol. 4, No. 2 pp. 45-47. Al-Khaled. S. A. (2009). The effect of human resource management practices on employee‟s motivation and retention. Pp. 1-11. Andrew, M., Deirdre, M., and Jiaolan, B. (2006). The barriers to the recruitment and retention of supervisors/managers in the Scottish. International Journal of Contemporary Hospitality Management, Vol. 18 Iss 5 pp. 380-397. Antonis, K., Peter, V. D. B., and Celeste, P. M. W (2007). Managing employee empowerment in luxury hotels in Europe. International Journal of Service Industry Management, Vol. 18 Iss 1 pp. 70-88. Aragón-Correa, J. A., Martin-Tapia, I. and Torre-Ruis, J. D. L. (2015). Sustainability issues and hospitality and tourism firms' strategies: analytical review and future. International Journal of Contemporary Hospitality Management, Vol. 27 Iss 3 pp. 1-51. Aarabi, M. S., Subramaniam, I. D., and Akeel, A. B. A. A. B. (2013). Relationship between Motivational Factors and Job Performance of Employees in Malaysian Service Industry. Journal Of Social Science, Vol. 9, No. 9 pp. 301-302. Amin, M., Khairuzzaman, W., Rasid, S. Z. A. and Selemani, R. D. A (2014). The impact of human resource management practices on performance: Evidence from a Public University. The TQM Journal, Vol. 26 Iss 2 pp. 125-142. Babangida, M. M., Ibrahim, A. and Abubakar, B. (2014). Effect of Motivational Incentives on Staff Turnover in Hotel Industry in Gombe State. Journal of Business and Management, Vol. 16, Iss. 3. Ver. III, PP 36-42. Baluti, J. & James, M. C. (2014). Motivation and Supervision in Hospitality Industry With Focus to Hotels and Lodges in Mzuzu City. International Journal of Social Sciences and Entrepreneurship, Vol.1, Iss. 10 pp. 1-13. Bonache, J. & Julio, C. (2005). Hotel management in Cuba and the transfer of best practices. International Journal of Contemporary Hospitality Management, Vol. 17 Iss 6 pp. 455-468. Bergiel, R. B., Nguyen, V. Q., Cleynney, B. F. and Taylor, G. S (2009). Human resource practices, job embeddedness and intention to quit. Management Research News, Vol. 32 Iss 3 pp. 205-219. Centinkaya, A. S. (2011). The Impact of Employee Motivation on Emotional Commitment: Research Undertaken in a Five-Star Hotel. Journal of Transnational Management, pp.149–156. Chun-Chieh, M. & Hsioa-Ping, C.. (2013). Training Transfer In The Taiwanese Hotel Industry: Factor and Outcomes. Journal of Social Behavior and Personality, Vol. 41(5), pp. 761-776. Chen, G. A. (2009). Through the looking glass of a social system: cross-level effects of high-performance work systems on employees‟ attitudes. Personnel Psychology, Pp, 1-29. Chand, M. (2010). Human resource management practices in Indian hospitality enterprises: an empirical analysis. Journal of Human Resources Management, Vol. 15, Iss. 1-2, pp 4-16. Chand, S. N. (2014). A comparative analysis of best human resource management practices in the hotel. Vol. 43 Iss 5 pp. 798- 815. Chilembwe, J. M. (2014). Motivation and Supervisor in Hospitality Industry With Focus to Hotel and Lodges in Mzuzu City. Journal of Social Sciences and Entrepreneurship, vol. 1(10), pp. 1-13. Cooper, L. M. (2011). Human Resource Management Practices, Job Satisfaction and Organizational Performance in a Public Social Services Agency (Doctoral Desertation, University of La Verne) . Dissertation of Public Administration, pp. 40-60. Chena, Z., Sunb, H., Lamc, W., Hub, Q. and Huoa, Y. (2012). Chinese hotel employees in the smiling masks: roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance. The International Journal of Human Resource Management, Vol. 23, No. 4, pp. 826–845. Choi, S., Cheong, K. and Feinberg, R. A. (2012). Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers. Managing Service Quality: An International Journal, Vol. 22 Iss 5 pp. 492-516. Farah, L. B., Sze, S. T. and Fakhrul, Z. A. (2014). Reward management and job satisfaction among frontline employees in hotel industry in Malaysia. Journal of Social and Behavioral Sciences, vol. 144, pp. 392-402. Foong-Ming. (2008). Linking Career Development Practices to Turnover Intention: The Mediator of Perceived. Journal of business and Public Affairs, vol. 2, no. 1. Gloudner, A. W. (1960). The norm of reciprocity: A preliminary statement." American Sociological Review. Vol. 25, pp. 161-178. Greenidge, P. A. (2006). Approaches to HRM in the Barbados hotel industry. International Journal of Contemporary Hospitality Management, Vol. 18 Iss 2 pp. 94-109. Greasley, K., Bryman, A., Price, A. D. A., Soetanto, R. and King, N. (2005). Employee perceptions of empowerment. Employee Relations, Vol. 27 Iss 4 pp. 354-368. Harrah, W. F. (2004). Examining the Impact of Human Resources Management; A Performance Based Analytic Model (Doctoral Dessertation, University of Nevada, Las Vegas). Dessertation of Hotel Admistration, page. 60-80. Hashim, J. (2010). Human resource management practices on organisational commitment: The Islamic perspective. Vol. 39 Iss 6 pp. 785-799. Hsu, Y. R. (2011). Work-family conflict and job satisfaction in stressful working environments: The moderating roles of perceived supervisor support and internal locus of control. International Journal of Manpower, Vol. 32 Iss 2 pp. 233-248. Hui, A. N. (2011). The effects of perceived organizational support, perceived supervisor support and intra-organizational network resources on turnover intentions: A study of Chinese employees in multinational enterprises. Personnel Review, Vol. 41 Iss 1 pp. 56-72. Jackson, B. M., Johnson, S., Freddie, L. and Geogre, N. (2014). Employee Motivation, Job Satisfaction and Organizational Performance in Uganda‟s Oil Sub-sector. Journal of Management and Business Studies, Vol. 3(7), pp. 315-324. Kandampully, J., Zhang, T. and Bilgihan, A. (. (2015). Customer Loyalty: A Review and Future Directions with a Special Focus on the Hospitality. International Journal of Contemporary Hospitality Management, Vol. 27 Iss 3 pp. 1-59. Katou, M. C. (2007). The impact of HRM practices on organisational performance in the Indian hotel industry. Employee Relations, Vol. 29 Iss 6 pp. 576-594. Karatepe, O. M., Yavas, U. and Babakus, E. (2007). The Effects of Customer Orientation and Job Resources on Frontline Employees‟ Job Outcomes. Vol. 29(1), pp. 61-79. Kazlauskaite, R., Buciuniene, I. and Turaukas, L. (2006). Building employee commitment in the hospitality industry. Journal of Management, Vol. 1 Iss 3 pp. 300-314. Labour and Human Resource Statistics (2012). Retrieved from, http://www.mohr.gov.my/docz/StatistikPerburuhan 2012latest.pdf. Lashley, C. (1995). Towards an understanding of employee empowerment in hospitality services. International Journal of Contemporary Hospitality Management, Vol. 7 Iss 1 pp. 27-32. Lashley, C. (2015). Employee empowerment in services: a framework for analysis. International Journal of Contemporary Hospitality Management, Vol. 28 Iss 3 pp. 169-191. Maroudas, L. K. (2008). Employees‟ motivation in the luxury hotel industry: the perceived effectiveness of human-resource practices. Journal of Management, pp., 258–271. Manzoor, Q.-A. (2011). Impact of Employees Motivation on Organizational Effectiveness. Journal of Business Management and Strategy, Vol. 3, No. 3 pp. 1-3. Mulej, M. R. (2014). CSR-based model for HRM in tourism and hospitality. International Journal of Contemporary Hospitality Management, Vol. 43 Iss 3/4 pp. 346-362. Najeeb, A. (2013). The role of HR actors in designing and implementing HRM in tourist resorts in the Maldives. Employee Relations, Vol. 35 Iss 6 pp. 593-612. Nasurdin, C. L. (2014). An empirical investigation into the influence of human resource management practices on work engagement: the case of customer-contact employees in Malaysia. International Journal of Culture, Tourism and Hospitality Research, Vol. 8 Iss 3 pp. 345-360. Nwosu, B. (2014). Hospitality education: sustainable empowerment opportunities for Nigerian women. Worldwide Hospitality and Tourism Themes, Vol. 6 Iss 1 pp. 62-76. O'Neill, J. W. (2012). The determinants of a culture of partying among managers in the hotel industry. International Journal of Contemporary Hospitality Management, Vol. 24 Iss 1 pp. 81-96. Palmer, L. (2006). The Impact of Human Resource Management Practices on Employees‟ Commitment in the Banking Sector in Kingston, Jamaica (Doctoral dissertation, Nova Southeastern University). Dessertation of Business Admininstration, pp. 30-60. Perry, S. I. (2011). Employee empowerment, job satisfaction and organizational commitment: An in-depth empirical investigation. Chinese Management Studies, Vol. 5 Iss 3 pp. 325-344. Som, B. B. (2012). Motivational Factors of Employee Retention and Engagement in Organizations. International Journal of Advances in Management and Economics, Vol.1, Issue 6, pp. 88-95. Secara, C. G. (2014). Motivation of Staff Hotel Within Hotel From Pitesti. Agricultural Management Journal, Vol.XVI (2), pp. 5-10. Schindler, D. R. (2011). Business Research Method. Americas, New York: McGraw-Hill. Smith, L. (1999). An evaluation of programmes for staff motivation in NHS and hotel ancillary staff. Vol. 17 Iss 7/8 pp. 264-271. Stephen, D. W. (2000). The Transfer of Human Resources Practices to Brazil : A Practical Asessment and Theoritical Test Of Portability (Doctoral Dessertaion, Colorado State University). Dessertation of Human Resource Management, pp. 131-150. Sekaran, U. & Bougie, R. (2009). Research Method for Business : A Skill Building Approach. West Sussex, United Kingdom: John Wiley& Son Ltd. Tae-Yeol, K., Hon, A. H. Y. and Deog-Ro, L. (2010). Proactive Personality and Employee Creativity: The Effects of Job Creativity Requirement and Supervisor Support for Creativity. Creativity Research Journal, Vol. 22(1), pp. 37–45,. Wilton, N. (2006). Strategic Choice and Organisational Context in HRM in the UK Hotel Sector. The Service Industries Journal, Vol.26, No.8, pp.903–919. Watson, S., Maxwell, G. A. and Farquharson, L. (2006). Line managers‟ views on adopting human resource roles: the case of Hilton (UK) hotels. Employee relation, Vol. 29 Iss 1 pp. 30-49.