Relationship between job demand and job resources on employees' work engagement in HVAC Industry in Malaysia

Employee engagement has become a contentious issue in the current economic climate, especially when companies lose critical talent in times when they most need to retain their knowledge capital if they are to remain competitive during an economic downturn. The present study was conducted to achieve...

Full description

Saved in:
Bibliographic Details
Main Author: Rashifah, Kamaruddin
Format: Thesis
Language:eng
eng
Published: 2013
Subjects:
Online Access:https://etd.uum.edu.my/5175/1/s809162.pdf
https://etd.uum.edu.my/5175/2/s809162_abstract.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-uum-etd.5175
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Mohd Isa, Mohd Faizal
topic HD58.7 Organizational Behavior.
spellingShingle HD58.7 Organizational Behavior.
Rashifah, Kamaruddin
Relationship between job demand and job resources on employees' work engagement in HVAC Industry in Malaysia
description Employee engagement has become a contentious issue in the current economic climate, especially when companies lose critical talent in times when they most need to retain their knowledge capital if they are to remain competitive during an economic downturn. The present study was conducted to achieve two objectives: a) to examine the relationship between Job Demand (work load and work pressure) and work engagement; and b) to identify the relationship between Job Resources (performance feedback, support from colleagues and supervisory coaching) and work engagement. Therefore, the survey was conducted among 135 exempt staff of HVAC Industry in Malaysia. Data were gathered through questionnaires and was being analyzed by using Statistical Package for Social Science (SPSS) version 19. Furthermore, the result form the Pearson Correlation Coefficient shows that only Job Resources has a signification relationship with work engagement. which p<0.01. Anyway, job demands has negative relationship with work engagement but it is not significant since the p>0.05. Linear regression also shows that 76.8% of the variance of the perception of work engagement was explained by performance feedback, support from colleagues and supervisory coaching. Thus, it is crucial for the organization to put a great emphasize on the significant roles played by job resources to increased employees engagement in HVAC Industry in Malaysia
format Thesis
qualification_name masters
qualification_level Master's degree
author Rashifah, Kamaruddin
author_facet Rashifah, Kamaruddin
author_sort Rashifah, Kamaruddin
title Relationship between job demand and job resources on employees' work engagement in HVAC Industry in Malaysia
title_short Relationship between job demand and job resources on employees' work engagement in HVAC Industry in Malaysia
title_full Relationship between job demand and job resources on employees' work engagement in HVAC Industry in Malaysia
title_fullStr Relationship between job demand and job resources on employees' work engagement in HVAC Industry in Malaysia
title_full_unstemmed Relationship between job demand and job resources on employees' work engagement in HVAC Industry in Malaysia
title_sort relationship between job demand and job resources on employees' work engagement in hvac industry in malaysia
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2013
url https://etd.uum.edu.my/5175/1/s809162.pdf
https://etd.uum.edu.my/5175/2/s809162_abstract.pdf
_version_ 1776103670292676608
spelling my-uum-etd.51752023-05-23T07:41:13Z Relationship between job demand and job resources on employees' work engagement in HVAC Industry in Malaysia 2013 Rashifah, Kamaruddin Mohd Isa, Mohd Faizal Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD58.7 Organizational Behavior. Employee engagement has become a contentious issue in the current economic climate, especially when companies lose critical talent in times when they most need to retain their knowledge capital if they are to remain competitive during an economic downturn. The present study was conducted to achieve two objectives: a) to examine the relationship between Job Demand (work load and work pressure) and work engagement; and b) to identify the relationship between Job Resources (performance feedback, support from colleagues and supervisory coaching) and work engagement. Therefore, the survey was conducted among 135 exempt staff of HVAC Industry in Malaysia. Data were gathered through questionnaires and was being analyzed by using Statistical Package for Social Science (SPSS) version 19. Furthermore, the result form the Pearson Correlation Coefficient shows that only Job Resources has a signification relationship with work engagement. which p<0.01. Anyway, job demands has negative relationship with work engagement but it is not significant since the p>0.05. Linear regression also shows that 76.8% of the variance of the perception of work engagement was explained by performance feedback, support from colleagues and supervisory coaching. Thus, it is crucial for the organization to put a great emphasize on the significant roles played by job resources to increased employees engagement in HVAC Industry in Malaysia 2013 Thesis https://etd.uum.edu.my/5175/ https://etd.uum.edu.my/5175/1/s809162.pdf text eng public https://etd.uum.edu.my/5175/2/s809162_abstract.pdf text eng public masters masters Universiti Utara Malaysia AON Hewitt -2012 Trends in Global Employee Engagement. Bakker, A.B. (2010). Engagement and job crafting: Engaged employees create their own great place to work. In S. Albrecht (Ed.), Handbook on employee engagement (pp. 229–244). Bakker, A.B., & Bal, P.M. (2010). Weekly work engagement and performance: A study among starting teachers. Journal of Occupational and Organisational Psychology, 83, 189–206. doi:10.1348/096317909X402596. Bakker, A.B. and Demerouti, E. (2007), “The job demands-resources model: state of the art”, Journal of Managerial Psychology, Vol. 22, pp. 309-28. Bakker, A.B. and Schaufeli, W.B. (2008), “Positive organizational behavior: engaged employees in flourishing organizations”, Journal of Organizational Behavior, Vol. 29, pp. 147-54. Bakker, A.B., Demerouti, E. and Verbeke, W. (2004), “Using the job demands: resources model to predict burnout and performance”, Human Resource Management, Vol. 43, pp. 83-104. Bakker, A. B., Demerouti, E., De Boer, E., & Schaufeli, W. B. (2003). Job demands and job resources as predictors of absence duration and frequency. Journal of Vocational Behavior, 62, 341–356. Bakker, A.B., Hakanen, J.J., Demerouti, E. and Xanthopoulou, D. (2007), “Job resources boost work engagement, particularly when job demands are high”, Journal of Educational Psychology, Vol. 99, pp. 274-84. Bernardin H.J. (2010). Human Resource Management : An experimental Approach, Fifth Edition, McGraw. Hill International. Caplan, R. O., Cobb, S., French, J. R. P., Van Harrison, R., & Pinneau, S. R. (1975). Job demands and worker health: Main effects and occupational differences. Washington, DC: U.S. Government Printing Office. Christopher, J.C., and Kevin D.C. (2003). Strategic Human Resource Practices, top management team social networks, and firm performance: The Role of HR practices in Creating Organizational Competitive Advantage. Academy Of Management Journal, Vol. 46(6), 740-751. Cooper, D. R., & Schindler, P. S. (2008). Business Research Methods (10th ed.): McGraw Hill Companies, Inc., New York. Demerouti E., Bakker, A.B., Nachreiner, F., & Schaufeli, W.B. (2001). The Job Demands - Resources model of burnout. Journal of Applied Psychology, 86, 499-512. George, D., & Mallery, P. (2003). SPSS for windows step by step: A simple guide and reference 11.0 update. (4th ed.). Boston, MA: Allyn and Bacon. Gomez-Mejia, L.R.,Nunez-Nickel, M., Gutierrez, I., (2001). The Role of Family Ties in Agency Contracts. Academy of Management Journal, 44(1), 81-95. Griffeth, R. W., & Hom, P. W. (1995).The employee turnover process. Research and Human Resources Management, 13, Greenwich, CT.: JAI Press. Hackman, J. R., & Oldham, G. R. (1980). Work redesign. Reading, MA: Addison-Wesley. Hakanen, J., Bakker, A.B., & Schaufeli, W.B. (2006). Burnout and work engagement among teachers. The Journal of School Psychology, 43, 495-513. Hakanen, J.J., Bakker, A.B., & Demerouti, E. (2005). How dentists cope with their job demands and stay engaged: The moderating role of job resources. European Journal of Oral Sciences. Halbesleben, J. R. B., & Wheeler, A. R. (2008). The relative roles of engagement and embeddedness in predicting job performance and intention to leave. Work and Stress, 22, 242–256. Harter, J. K., Schmidt, F.L., & Hayes, T. L. (2002). Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta analysis. Journal of Applied Psychology, 87, 268-279. Harter, J.K. Schmidt, F.L., & Keyers, C.L.(2002), Well-Being in the Workplace and its Relationship to Business Outcomes: A Review of the Gallup Studies. Hobfoll, S.E. and Shirom, A. (2000), “Conservation of resources theory: Applications to stress and management in the workplace”, in Golembiewski, R.T. (Ed.), Handbook of Organization Behavior, 2nd ed., Dekker, New York, NY, pp. 57-81. Howell, D. C. (2007). Statistical methods for psychology (6th ed.). Belmont, CA: Thomson Wadsworth. Ilies, R., Dimotakis, N., & De Pater, I. E. (2010). Psychological and physiological reactions to high workloads: Implications for well-being. Personnel Psychology; Summer 2010; 63, 2; ABI/INFORM Complete pg. 407. Judge, T. A., Van Vianen, A. E. M., & De Pater, I. E. (2004). Emotional stability, core selfvaluations, and job outcomes: A review of the evidence and an agenda for future research. Human Performance, 17, 325-346. Kahn, W. A. (1992). To be fully there: Psychological presence at work. Human Relations, 45, 321–349. Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33, 692-724. Karasek, R. A. (1985). Job content questionnaire and user’s guide. Lowell: Department of Work Environment, University of Massachussets Lowell. Lisa G (2012, February 19). Costly job hopping. The Star Online, February 19, 2012. Lockwood, N. R., 2007. Leveraging employee engagement for competitive advantage: HR’s strategic role. HR Magazine, 52(3), pp.1-11. Loquercio, D. (2006). Turnover and Retention– A Literature Review. People in Aid. http://www.peopleinaid.org. Macey, W. H., & Schneider, B. (2008). The meaning of employee engagement. Industrial and Organizational Psychology, 1, 3–30. Maslach, C., Schaufelli, W.B. and Leiter, M.P. (2001), “Job burnout”, Annual Review of Psychology, 52, 397-422. Maslach, C., Jackson, S.E., & Leiter, M.P. (1996). MBI: The Maslach Burnout Inventory: Manual. Palo Alto: Consulting Psychologists Press. Meijman, T. F., & Mulder, G. (1998). Psychological aspects of workload. In P. J. D. Drenth, H. Thierry, & C. J. De Wolff (Eds.), Handbook of work and organizational psychology (Vol. 2, pp. 5–33). Hove: Psychology Press/Erlbaum. Mello J.A. (2011). Strategic Management of Human Resources, Third Edition, South-Western Cengage Learning. Muchinsky, P. (1993). Psychology applied to work: An introduction to industrial/organizational psychology. L.A: Brooks/Cole. Nelson, D.L. & Simmons, B.L. (2003). Health psychology and work stress: A more positive approach. In J.C. Quick & L.E. Tetrick (Eds.), Handbook of occupational health psychology (pp. 97–119). Washington, DC: American Psychological Association. Ramsay, C. S., & Finney, M. I. (2006). Employee engagement at Intuit. Mountain View, CA: Intuit Inc. Robert J. Vance, Ph.D; SHRM Foundation’s Effective Practice Guidelines. 2006. SHRM Foundation. Saks A.M. , Gruman J. A. 2010, Organizational socialization and positive organizational behaviour: implications for theory, research, and practice, Canadian Journal of Administrative Sciences Volume 28, Issue 1, pages 14–26, March 2011. Sandeep K, Gatenby M, Rees C, Soane E., Truss K (2008), Employee Engagement: A Literature Review, Kingston Business School Kingston University Working Paper Series No 19. Saunders, M.N.K., Lewis, P. & Thornhill, A. (2003) Research methods for business students (3rd Ed). Harlow: FT Prentice Hall. Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a brief questionnaire: A cross-national study. Educational and Psychological Measurement, 66, 701–716. Schaufeli, W.B., & Bakker, A.B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25, 293-315. Schaufeli, W. B., Bakker, A. B., & Van Rhenen, W. (2009). How changes in job demands and resources predict burnout, work engagement, and sickness absenteeism. Journal of Organizational Behavior, 30, 893–917. Seijts, G. & Crim, D. (2006). What engages employees the most or, the Ten C’s of employee engagement. Ivey Business Journal Online. Mar/Apr, 2006. pp 1–5. Sekaran U (2003). Research method for business: A skill building approach, 4th edition, John Wiley & Sons. Sekaran U, Bougie R (2010), Research Methods for Business: A Skill Building Approach, 5th Edition, John Willey & Sons. Sonnentag, S., & Zijlstra, F.R.H. (2006).Job characteristics and off-job activities as predictors of need for recovery, well-being, and fatigue. Journal of Applied Psychology, 91, 330–350. Thomas, K.W. and Velthouse, B.A. 1990. “Cognitive Elements of Empowerment: An ‘Interpretive’ Model of Intrinsic Task Motivation.” The Academy of Management Review, 15: 666-681. Towers Perrin Talent Report (2003), Working Today: Understanding What Drives Employee Engagement, p4. Towers Perrin. (2006). Winning strategies for a global workforce. Towers Perrin Global Workforce Survey: Executive report. Welbourne, T M (2007), Employee engagement: Beyond the fad and into the executive suite by the Leader to Leader Institute. Welch, J., & Welch, S. (2006, May 8). Ideas the Welch way: How healthy is your company? BusinessWeek, 126. Wright, T. A., & Cropanzano, R. (1998). Emotional exhaustion as a predictor of job performance and voluntary turnover. Journal of Applied Psychology, 83, 486–493. Zohar, D., Tzischinski, O., & Epstein, R. (2003). Effects of energy availability on immediate and delayed emotional reactions to work events. Journal of Applied Psychology, 88, 1082–1093.