Adoption of e-banking in Islamic banking institutions among Muslim customers in Kedah

Adoption of e-banking in Islamic banking institutions among Muslim customers in Kedah

Electronic banking or known as e-banking is not a new phenomenon to the people nowadays. Developments in information technology and telecommunications have set in motion an electronic revolution in the Malaysian banking sector. Starting with the Automated Teller Machines (ATM) in 1970s till the intr...

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Main Author: Nur Farrah Ain, Zainuddin
Format: Thesis
Language:eng
eng
Published: 2014
Subjects:
HG Finance
Online Access:https://etd.uum.edu.my/5186/1/s813340.pdf
https://etd.uum.edu.my/5186/2/s813340_abstract.pdf
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id my-uum-etd.5186
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Othman, Mohammad Azmi
topic HG Finance
spellingShingle HG Finance
Nur Farrah Ain, Zainuddin
Adoption of e-banking in Islamic banking institutions among Muslim customers in Kedah
description Electronic banking or known as e-banking is not a new phenomenon to the people nowadays. Developments in information technology and telecommunications have set in motion an electronic revolution in the Malaysian banking sector. Starting with the Automated Teller Machines (ATM) in 1970s till the introduction of Internet banking in the year 2000s, electronic banking has become an important product and services provided by the banking institutions including Islamic banks in Malaysia. This study aims to explore the determinants which influence the adoption of ebanking services provided by Islamic banks in Malaysia among Muslim customers. The determinants obtained by the researcher from the previous studies are perceived usefulness, perceived ease of use, security, trust and cost and charges. Findings show that all the determinants have a positive relationship with the e-banking adoption while in term of effects, there are three variables influence the adoption. Out of the three determinants, perceived usefulness is found to give the most influence towards e-banking adoption. Recommendation for the future research is religiosity to be added as one of the determinants to predict adoption of e-banking in Islamic banks
format Thesis
qualification_name masters
qualification_level Master's degree
author Nur Farrah Ain, Zainuddin
author_facet Nur Farrah Ain, Zainuddin
author_sort Nur Farrah Ain, Zainuddin
title Adoption of e-banking in Islamic banking institutions among Muslim customers in Kedah
title_short Adoption of e-banking in Islamic banking institutions among Muslim customers in Kedah
title_full Adoption of e-banking in Islamic banking institutions among Muslim customers in Kedah
title_fullStr Adoption of e-banking in Islamic banking institutions among Muslim customers in Kedah
title_full_unstemmed Adoption of e-banking in Islamic banking institutions among Muslim customers in Kedah
title_sort adoption of e-banking in islamic banking institutions among muslim customers in kedah
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2014
url https://etd.uum.edu.my/5186/1/s813340.pdf
https://etd.uum.edu.my/5186/2/s813340_abstract.pdf
_version_ 1747827879869153280
spelling my-uum-etd.51862022-07-03T01:01:19Z Adoption of e-banking in Islamic banking institutions among Muslim customers in Kedah 2014 Nur Farrah Ain, Zainuddin Othman, Mohammad Azmi Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HG Finance Electronic banking or known as e-banking is not a new phenomenon to the people nowadays. Developments in information technology and telecommunications have set in motion an electronic revolution in the Malaysian banking sector. Starting with the Automated Teller Machines (ATM) in 1970s till the introduction of Internet banking in the year 2000s, electronic banking has become an important product and services provided by the banking institutions including Islamic banks in Malaysia. This study aims to explore the determinants which influence the adoption of ebanking services provided by Islamic banks in Malaysia among Muslim customers. The determinants obtained by the researcher from the previous studies are perceived usefulness, perceived ease of use, security, trust and cost and charges. Findings show that all the determinants have a positive relationship with the e-banking adoption while in term of effects, there are three variables influence the adoption. Out of the three determinants, perceived usefulness is found to give the most influence towards e-banking adoption. Recommendation for the future research is religiosity to be added as one of the determinants to predict adoption of e-banking in Islamic banks 2014 Thesis https://etd.uum.edu.my/5186/ https://etd.uum.edu.my/5186/1/s813340.pdf text eng public https://etd.uum.edu.my/5186/2/s813340_abstract.pdf text eng public masters masters Universiti Utara Malaysia Alghamdi, R., Nguyen, J., Nguyen, A., & Drew, S. (2012). Factors Influencing ECommerce Adoption By Retailers in Saudi Arabia: A Quantitative Analysis. 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