The influence of virtual communication towards responsiveness in manufacturing community

With the rapid development of Information Communication Technology, many types of virtual communication channels are available to the employees. Email has been commonly used by the manufacturing community for virtual communication due to disparity of locations and time constraint. Responsive deliver...

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Main Author:	Yong, Jee Chong
Format:	Thesis
Language:	eng eng
Published:	2013
Subjects:	HD28-70 Management Industrial Management
Online Access:	https://etd.uum.edu.my/5209/1/s808537.pdf https://etd.uum.edu.my/5209/2/s808537_abstract.pdf
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id	my-uum-etd.5209
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Thi, Lip Sam
topic	HD28-70 Management Industrial Management
spellingShingle	HD28-70 Management Industrial Management Yong, Jee Chong The influence of virtual communication towards responsiveness in manufacturing community
description	With the rapid development of Information Communication Technology, many types of virtual communication channels are available to the employees. Email has been commonly used by the manufacturing community for virtual communication due to disparity of locations and time constraint. Responsive delivery of job with short cycle time requires zero waste information flow. Therefore, effective communication is essential for time-based job performance to keep a manufacturing company competitive. Additionally, effective communication has the mediating influence in the relationship between job satisfaction and behavioural intentions towards job accomplishment. Therefore, the relationship of communication satisfaction and job performance is crucial and need to be investigated. This experimental study was conducted to examine the responsiveness of job performance induced with time pressure by using email communication. Results show that email is a moderately effective communication channel for assigning job to a group of virtual workers, in some cases for repetitive and organized jobs that could not be completed within 24 hours. Quantitative analysis was also conducted to measure satisfaction level of communication using email as perceived by virtual workers towards performance of completed job. The relatively high in perceived communication satisfaction showed that email is effective in collaborative aspects of work. The communication satisfaction factors of communication climate and relation with superior could be enhanced by the organization in order to increase employees’ job performance
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Yong, Jee Chong
author_facet	Yong, Jee Chong
author_sort	Yong, Jee Chong
title	The influence of virtual communication towards responsiveness in manufacturing community
title_short	The influence of virtual communication towards responsiveness in manufacturing community
title_full	The influence of virtual communication towards responsiveness in manufacturing community
title_fullStr	The influence of virtual communication towards responsiveness in manufacturing community
title_full_unstemmed	The influence of virtual communication towards responsiveness in manufacturing community
title_sort	influence of virtual communication towards responsiveness in manufacturing community
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2013
url	https://etd.uum.edu.my/5209/1/s808537.pdf https://etd.uum.edu.my/5209/2/s808537_abstract.pdf
_version_	1747827884732448768
spelling	my-uum-etd.52092022-04-10T02:57:22Z The influence of virtual communication towards responsiveness in manufacturing community 2013 Yong, Jee Chong Thi, Lip Sam Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD28-70 Management. Industrial Management With the rapid development of Information Communication Technology, many types of virtual communication channels are available to the employees. Email has been commonly used by the manufacturing community for virtual communication due to disparity of locations and time constraint. Responsive delivery of job with short cycle time requires zero waste information flow. Therefore, effective communication is essential for time-based job performance to keep a manufacturing company competitive. Additionally, effective communication has the mediating influence in the relationship between job satisfaction and behavioural intentions towards job accomplishment. Therefore, the relationship of communication satisfaction and job performance is crucial and need to be investigated. This experimental study was conducted to examine the responsiveness of job performance induced with time pressure by using email communication. Results show that email is a moderately effective communication channel for assigning job to a group of virtual workers, in some cases for repetitive and organized jobs that could not be completed within 24 hours. Quantitative analysis was also conducted to measure satisfaction level of communication using email as perceived by virtual workers towards performance of completed job. The relatively high in perceived communication satisfaction showed that email is effective in collaborative aspects of work. The communication satisfaction factors of communication climate and relation with superior could be enhanced by the organization in order to increase employees’ job performance 2013 Thesis https://etd.uum.edu.my/5209/ https://etd.uum.edu.my/5209/1/s808537.pdf text eng public https://etd.uum.edu.my/5209/2/s808537_abstract.pdf text eng public masters masters Universiti Utara Malaysia Ali, D.A. and Drew, L.H. (2005). Organizational communication satisfaction in the virtual workplace. Journal of Management Development, 24(5), 397-409. Abugre, J.B. (2011). Appraising the impact of organizational communication on worker satisfaction in organizational workplace. Problems of Management in the 21th Century, 1, 7-15. Adler, R. (1999). Communicating at work: principles and practices for business and the professions. Boston: McGraw-Hill College. Berry, G.R. (2006). Can computer-mediated asynchronous communication improve team processes and decision making?. 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The influence of virtual communication towards responsiveness in manufacturing community

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