Acceptance of internet banking among FELDA settlers in Bukit Tangga

Using an already developed model for measuring the quality of online services and its acceptance, the author of this thesis has developed and later on modified a theoretical model (instrument) for measuring the quality and acceptance by people of online banking services particularly in FELDA Bukit...

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Main Author:	Mohamad Azlan, Mohamad Nasrun
Format:	Thesis
Language:	eng eng
Published:	2013
Subjects:	HG Finance
Online Access:	https://etd.uum.edu.my/5211/1/s807293.pdf https://etd.uum.edu.my/5211/2/s807293_abstract.pdf
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id	my-uum-etd.5211
record_format	uketd_dc
spelling	my-uum-etd.52112023-01-18T08:30:30Z Acceptance of internet banking among FELDA settlers in Bukit Tangga 2013 Mohamad Azlan, Mohamad Nasrun Musa, Muhammad Muhaizam Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HG Finance Using an already developed model for measuring the quality of online services and its acceptance, the author of this thesis has developed and later on modified a theoretical model (instrument) for measuring the quality and acceptance by people of online banking services particularly in FELDA Bukit Tangga. Using quantitative research method including the design and distribution of a set of questionnaire, empirical data was collected on which statistical analysis has been performed. As a result of the conducted analysis, the initial theoretical model has been modified, so that the final version of the model (instrument) for measuring quality and acceptance of online banking services includes four quality dimensions (Service Performance, Website Characteristics, Communication and Efficiency) with total of 29 items (questions). Furthermore, based on the modified theoretical model, people's acceptance with different aspects of the online banking services has been evaluated. Based on the results of the Analysis of the Empirical data, managerial recommendations are given. Suggestions for further research on internet banking acceptance were also offered 2013 Thesis https://etd.uum.edu.my/5211/ https://etd.uum.edu.my/5211/1/s807293.pdf text eng public https://etd.uum.edu.my/5211/2/s807293_abstract.pdf text eng public masters masters Universiti Utara Malaysia Centeno, C. (2003, June). Adoption of lnternet Services in The Enlarged European Union: Lessons from the lnternet Banking Case. European Commission Joint research Centre. Christian Gronroos. (2000). Service Management and Marketing: A Customer Relationship Management Approach. John Wiley & Sons, 2000. Dixit, N. (2010). Acceptance of e-banking among adult customers: An empirical investigation in India. Journal of Internet Banking and Commerce, 15 (2). Frederick F.Reichheld, P. S. (2000). E-Loyalty : Your Secret Weapon on The Web. Harvard Business Re-view , 105-113. Fredriksson, 0. (2003). Internet-based self-services: Relational Aspects of E-Banking- a private client survey analysis. lMlT workingpaper series (136). Matthew 1. Meuter, A. L. (2000). Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounter. Journal of Marketing, 64, 50-64. Oppewal, H. (2000). Measuring perceived service quality using integrated conjoint experiments. (M. Vriens, Ed.) lnternotional Journal of Bank Marketing, 18, 154-169. Parasuraman, A., Zeitharnl V., & Malhotra A. (2005). E-SQUAL: A Multiple -Item Scale for Assessing Electronic Service Quality. Journal of Service Research, Vo1.7, No.3, pp.213-233. Ramayah, M. J. (2003).Receptiveness of internet banking by Malaysian consumers: The case of Penang. (R. C. Razak, Ed.) Asian Academy of ManagementJournal, 8 (2), 1-29. Santos, J. (2003). E-service quality: a model of virtual service quality dimensions. Managing Service Quality, 13 (3), 233-246. Srivastava, R. K. (2007). Customer's perception on usage of internet banking. Innovative Marketing, 3 (4), 67-73. Zeithaml, V. A. (2002). Service excellence in electronic channels. MCB UP Ltd.
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Musa, Muhammad Muhaizam
topic	HG Finance
spellingShingle	HG Finance Mohamad Azlan, Mohamad Nasrun Acceptance of internet banking among FELDA settlers in Bukit Tangga
description	Using an already developed model for measuring the quality of online services and its acceptance, the author of this thesis has developed and later on modified a theoretical model (instrument) for measuring the quality and acceptance by people of online banking services particularly in FELDA Bukit Tangga. Using quantitative research method including the design and distribution of a set of questionnaire, empirical data was collected on which statistical analysis has been performed. As a result of the conducted analysis, the initial theoretical model has been modified, so that the final version of the model (instrument) for measuring quality and acceptance of online banking services includes four quality dimensions (Service Performance, Website Characteristics, Communication and Efficiency) with total of 29 items (questions). Furthermore, based on the modified theoretical model, people's acceptance with different aspects of the online banking services has been evaluated. Based on the results of the Analysis of the Empirical data, managerial recommendations are given. Suggestions for further research on internet banking acceptance were also offered
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Mohamad Azlan, Mohamad Nasrun
author_facet	Mohamad Azlan, Mohamad Nasrun
author_sort	Mohamad Azlan, Mohamad Nasrun
title	Acceptance of internet banking among FELDA settlers in Bukit Tangga
title_short	Acceptance of internet banking among FELDA settlers in Bukit Tangga
title_full	Acceptance of internet banking among FELDA settlers in Bukit Tangga
title_fullStr	Acceptance of internet banking among FELDA settlers in Bukit Tangga
title_full_unstemmed	Acceptance of internet banking among FELDA settlers in Bukit Tangga
title_sort	acceptance of internet banking among felda settlers in bukit tangga
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2013
url	https://etd.uum.edu.my/5211/1/s807293.pdf https://etd.uum.edu.my/5211/2/s807293_abstract.pdf
_version_	1776103673966886912

Acceptance of internet banking among FELDA settlers in Bukit Tangga

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