The relationship between business process re-engineering (BPR) and performance of Islamic banking branches in Kedah from the perspective of Maqasid Al-Shariah

The relationship between business process re-engineering (BPR) and performance of Islamic banking branches in Kedah from the perspective of Maqasid Al-Shariah

The purpose of this study is to investigate the relationship between Business Process Re-Engineering (BPR) and performance of Islamic banking branches in Kedah from the perspective of Maqasid Al-Shari’ah. BPR factors are operationalized by strategic alignment, management commitment, change managemen...

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Main Author: Muhammad Aizat, Md Sin
Format: Thesis
Language:eng
eng
Published: 2015
Subjects:
HF5549-5549.5 Personnel Management
Employment
Online Access:https://etd.uum.edu.my/5214/1/s815164.pdf
https://etd.uum.edu.my/5214/2/s815164_abstract.pdf
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id my-uum-etd.5214
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Razalli, Mohd Rizal
topic HF5549-5549.5 Personnel Management
Employment
spellingShingle HF5549-5549.5 Personnel Management
Employment
Muhammad Aizat, Md Sin
The relationship between business process re-engineering (BPR) and performance of Islamic banking branches in Kedah from the perspective of Maqasid Al-Shariah
description The purpose of this study is to investigate the relationship between Business Process Re-Engineering (BPR) and performance of Islamic banking branches in Kedah from the perspective of Maqasid Al-Shari’ah. BPR factors are operationalized by strategic alignment, management commitment, change management, customer focus, BPR project management and IT infrastructure. The questionnaires were sent directly to branches and collected by hand. Simple random sampling was used for sample selection. 63 questionnaires were sent to managers’ Islamic banking, 59 samples were returned but only 54 samples were used for data analysis. The data was analyzed using ‘Statistical Package for Social Science’ SPSS version 21. Collectively, the result shows that the BPR are able to influence the performance of Islamic banking in Kedah branches. The BPR are able to influence overall performance of Islamic banks and others three (3) dimension of performance (educating individual, establish justice and public interest). However, for individually, analysis using multiple regression analysis indicates that only management commitment, customer focus and BPR project management are able to influence overall Islamic banking performance. In term of dimension banks performance, customer focus and BPR project management are influences dimension of educating individual. While, in dimension of establish justice and public interest, only customer focus are able to influence. Therefore, the managerial of Islamic banking in Kedah branches should focus on the management commitment, customer focus and BPR project management in order to enhance the performance of their banks. The outcome of this study provides important insights to both managers and researchers for further understanding about BPR factors and Islamic banks performance
format Thesis
qualification_name masters
qualification_level Master's degree
author Muhammad Aizat, Md Sin
author_facet Muhammad Aizat, Md Sin
author_sort Muhammad Aizat, Md Sin
title The relationship between business process re-engineering (BPR) and performance of Islamic banking branches in Kedah from the perspective of Maqasid Al-Shariah
title_short The relationship between business process re-engineering (BPR) and performance of Islamic banking branches in Kedah from the perspective of Maqasid Al-Shariah
title_full The relationship between business process re-engineering (BPR) and performance of Islamic banking branches in Kedah from the perspective of Maqasid Al-Shariah
title_fullStr The relationship between business process re-engineering (BPR) and performance of Islamic banking branches in Kedah from the perspective of Maqasid Al-Shariah
title_full_unstemmed The relationship between business process re-engineering (BPR) and performance of Islamic banking branches in Kedah from the perspective of Maqasid Al-Shariah
title_sort relationship between business process re-engineering (bpr) and performance of islamic banking branches in kedah from the perspective of maqasid al-shariah
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2015
url https://etd.uum.edu.my/5214/1/s815164.pdf
https://etd.uum.edu.my/5214/2/s815164_abstract.pdf
_version_ 1747827885978157056
spelling my-uum-etd.52142021-04-04T07:54:36Z The relationship between business process re-engineering (BPR) and performance of Islamic banking branches in Kedah from the perspective of Maqasid Al-Shariah 2015 Muhammad Aizat, Md Sin Razalli, Mohd Rizal Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5549-5549.5 Personnel Management. Employment The purpose of this study is to investigate the relationship between Business Process Re-Engineering (BPR) and performance of Islamic banking branches in Kedah from the perspective of Maqasid Al-Shari’ah. BPR factors are operationalized by strategic alignment, management commitment, change management, customer focus, BPR project management and IT infrastructure. The questionnaires were sent directly to branches and collected by hand. Simple random sampling was used for sample selection. 63 questionnaires were sent to managers’ Islamic banking, 59 samples were returned but only 54 samples were used for data analysis. The data was analyzed using ‘Statistical Package for Social Science’ SPSS version 21. Collectively, the result shows that the BPR are able to influence the performance of Islamic banking in Kedah branches. The BPR are able to influence overall performance of Islamic banks and others three (3) dimension of performance (educating individual, establish justice and public interest). However, for individually, analysis using multiple regression analysis indicates that only management commitment, customer focus and BPR project management are able to influence overall Islamic banking performance. In term of dimension banks performance, customer focus and BPR project management are influences dimension of educating individual. While, in dimension of establish justice and public interest, only customer focus are able to influence. Therefore, the managerial of Islamic banking in Kedah branches should focus on the management commitment, customer focus and BPR project management in order to enhance the performance of their banks. The outcome of this study provides important insights to both managers and researchers for further understanding about BPR factors and Islamic banks performance 2015 Thesis https://etd.uum.edu.my/5214/ https://etd.uum.edu.my/5214/1/s815164.pdf text eng public https://etd.uum.edu.my/5214/2/s815164_abstract.pdf text eng public masters masters Universiti Utara Malaysia Abdolvand, N., Albadvi, A., & Ferdowsi, Z. (2008). "Assessing readiness for business process reengineering", Business Process Management Journal, 14(4), 497-511. Akamavi, R. K. (2005). Re-engineering service quality process mapping: e-banking process. International Journal of Bank Marketing, 23(1), 28-53. 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