Perlaksanaan ISO 9002 di Sekolah : Satu Proses Perubahan dan Pembangunan Organisasi

This survey is conducted to examine and obtain information and understanding whether the implementation of ISO 9002 in Education setting follows the process of organizational change and development in an organization. This study is a case study done in a secondary school and a primary school in Per...

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Main Author:	Baharuddin, Ahmad
Format:	Thesis
Language:	eng eng
Published:	1999
Subjects:	LB2801-3095 School administration and organization
Online Access:	https://etd.uum.edu.my/522/1/BAHARUDDIN_BIN_AHMAD_-_Perlaksanaan_ISO_9002-_Satu_proses_perubahan_dan_pembangunan_organisasi.pdf https://etd.uum.edu.my/522/2/1.BAHARUDDIN_BIN_AHMAD_-_Perlaksanaan_ISO_9002-_Satu_proses_perubahan_dan_pembangunan_organisasi.pdf
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id	my-uum-etd.522
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	LB2801-3095 School administration and organization
spellingShingle	LB2801-3095 School administration and organization Baharuddin, Ahmad Perlaksanaan ISO 9002 di Sekolah : Satu Proses Perubahan dan Pembangunan Organisasi
description	This survey is conducted to examine and obtain information and understanding whether the implementation of ISO 9002 in Education setting follows the process of organizational change and development in an organization. This study is a case study done in a secondary school and a primary school in Perlis, namely Sekolah Menengah Kebangsaan Derma (SMKD) and Sekolah Kebangsaan Seri Indra SKSI in Kangar Both schools are pioneer schools to be chosen to implement ISO 9002 in Malaysia in 1996. This study is an exploratory research, whereby it follows the qualitative method. Seven respondents are interviewed and some documents research are done to get the result and information for this case study. Most of the respondents involved those in the management circle of both organizations The outcome of the interview is mostly based on the respondents’ experience and opinion. Various form of other data is also obtained from documents relating to the implementation of ISO 9002 in both schools. The result of this study reveals that both schools engaged some aspects of the organizational change and development process while successfully implementing the ISO 9002. This shows that various OD interventions can be used in parallel with the implementation of ISO 9002 in the education setting. In the case of both school, OD techniques are used inattentively. Finally, for future undertaking, schools implementing the ISO 9002 should follow proper organizational change and development process.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Baharuddin, Ahmad
author_facet	Baharuddin, Ahmad
author_sort	Baharuddin, Ahmad
title	Perlaksanaan ISO 9002 di Sekolah : Satu Proses Perubahan dan Pembangunan Organisasi
title_short	Perlaksanaan ISO 9002 di Sekolah : Satu Proses Perubahan dan Pembangunan Organisasi
title_full	Perlaksanaan ISO 9002 di Sekolah : Satu Proses Perubahan dan Pembangunan Organisasi
title_fullStr	Perlaksanaan ISO 9002 di Sekolah : Satu Proses Perubahan dan Pembangunan Organisasi
title_full_unstemmed	Perlaksanaan ISO 9002 di Sekolah : Satu Proses Perubahan dan Pembangunan Organisasi
title_sort	perlaksanaan iso 9002 di sekolah : satu proses perubahan dan pembangunan organisasi
granting_institution	Universiti Utara Malaysia
granting_department	Sekolah Siswazah
publishDate	1999
url	https://etd.uum.edu.my/522/1/BAHARUDDIN_BIN_AHMAD_-_Perlaksanaan_ISO_9002-_Satu_proses_perubahan_dan_pembangunan_organisasi.pdf https://etd.uum.edu.my/522/2/1.BAHARUDDIN_BIN_AHMAD_-_Perlaksanaan_ISO_9002-_Satu_proses_perubahan_dan_pembangunan_organisasi.pdf
_version_	1747826935296163840
spelling	my-uum-etd.5222013-07-24T12:07:40Z Perlaksanaan ISO 9002 di Sekolah : Satu Proses Perubahan dan Pembangunan Organisasi 1999-01-10 Baharuddin, Ahmad Sekolah Siswazah Graduate School LB2801-3095 School administration and organization This survey is conducted to examine and obtain information and understanding whether the implementation of ISO 9002 in Education setting follows the process of organizational change and development in an organization. This study is a case study done in a secondary school and a primary school in Perlis, namely Sekolah Menengah Kebangsaan Derma (SMKD) and Sekolah Kebangsaan Seri Indra SKSI in Kangar Both schools are pioneer schools to be chosen to implement ISO 9002 in Malaysia in 1996. This study is an exploratory research, whereby it follows the qualitative method. Seven respondents are interviewed and some documents research are done to get the result and information for this case study. Most of the respondents involved those in the management circle of both organizations The outcome of the interview is mostly based on the respondents’ experience and opinion. Various form of other data is also obtained from documents relating to the implementation of ISO 9002 in both schools. The result of this study reveals that both schools engaged some aspects of the organizational change and development process while successfully implementing the ISO 9002. This shows that various OD interventions can be used in parallel with the implementation of ISO 9002 in the education setting. In the case of both school, OD techniques are used inattentively. Finally, for future undertaking, schools implementing the ISO 9002 should follow proper organizational change and development process. 1999-01 Thesis https://etd.uum.edu.my/522/ https://etd.uum.edu.my/522/1/BAHARUDDIN_BIN_AHMAD_-_Perlaksanaan_ISO_9002-_Satu_proses_perubahan_dan_pembangunan_organisasi.pdf application/pdf eng validuser https://etd.uum.edu.my/522/2/1.BAHARUDDIN_BIN_AHMAD_-_Perlaksanaan_ISO_9002-_Satu_proses_perubahan_dan_pembangunan_organisasi.pdf application/pdf eng public masters masters Universiti Utara Malaysia Abdul Halim Abd Majid. (1994). A study of Management of Change in Implementing TQM. Wales: University of Wales. Ariff Kassim. (1996). IS0 9000 dan Implikasi Pelaksanaan Pengurusun Di Sekolah. Kuala Lumpur: Kementerian Pendidikan Malaysia. Ariff Kassim & Hussein Ahmad. (1996). Pelaksanuan IS0 900 Dalam Konteks Pendidikan. Kertas Konsep Bahagian Perancangan dan Penyelidikan Dasar Pendidikan. Kuala Lumpur : Kementerian Pendidikan Malaysia. Burke, W. W. (1994). Organization Development: A Process of Learning & Changing. 2nd .Edition. Massachusetts: Addison-Wesley Publishing Co. Creswell, John W. (1994). Research Design : Qualitative & Quantitative Approach . California: SAGE Pub. (Main referance I). Dale, Barrie & Copper, Cary. (1992). Total Quality and Human Resources. Oxford: Blackwell Pub. Dawson, Sandra. (1986). Analysing Organisation. London: Macmillan Education. Denzin, Norman & Lincoln, Y.S. (1994). Handbook of Qualitative Research. California: SAGE Publication. Fazli Arman & Rashidi Karim. Thailand contohi sekolah IS0 9002. (1998. Julai 10) Berita Harian. ms 7. French, W.L & Bell, H.B. (1995). Organization Development: Behavioral Science Interventions for Organization Improvement. 5th. Edition. New Jersey: Prentice Hill. Forum MS IS0 9000 Perkhidmatan Awam. (1997, Januari). Buletin Tribulanan Mampu. Bil. 1/97. Harvey, D.F & Brown, D. R. (1996). An Experiental Approach to OD. 5th. Edition. New Jersey: Prentice Hill. Hutchins, Greg. (1994). The IS0 9000 Implementation Manual: Ten Steps to IS0 9000 Registration. Essex Junction, VT: Oliver Wight Pub. Huyink, David Stevenson & Westover, Craig. (1994). IS0 9000 - Motivating the people, Mastering the Process & Achieving Registration. New York: Irvin. Greenberg, Jerald. (1993). Behaviour in organization (4th. ed.) Mass: Allyn & Bacon. Lindsay, W.M & Petrick, J.A. (1997). Total Qualiy & Organization Development. Kuala Lumpur: A. Abdul Majeed & Co. Hoyle, D. (1994). IS0 900 - Quality Systems Handbook (2nd. ed.) Oxford: Butterworth- Heinemann Ltd. Meriam, Sharan. B. (1990). Case Study Research in Education: A Qualitative Approach. San Francisco: Jossey- Bass Pub. (Main reference 2). Mohd Noor Hashim. (1998). Pelaksanaan TQM & ISO 9002. Kertas Kerja Pelaksanaan TQM & IS0 9002 Sekolah Menengah Derma Perlis. Noraiza Zamzam Amin. (1997). 'Empowerment' dalam Keberkesanan Sekolah: Kajian kes ke atas faktor-faktor pengurusun yang menyokong 'empowerment' di Sekolah Tuanku Abdul Hahmun, Ipoh, Perak. Sintok: Universiti Utara Malaysia. Patton, Michael Quinn. (1980). Qualitative Evaluation Methods. London: SAGE Pub. Robbins, Stephen. P. (1998). Organization Behaviour : Consepts, Controversies, Application. (8th. ed.) New Jersey: Prentice- Hall. Smither, R.D., Houston, J.M., & McIntire, S .D. (1996). Organization Development: Strategies for Changing Environments. New York: HarperCollins . Voehl, Frank. Jackson, Peter & Ashton, David. (1994). IS0 9000 - An lmplementation uide for small to mid-sized business. Florida: St Lucie Press. Wan Mohd Zahid Mohd Noordin. (1993). Wawasan Pedidikan: Agenda Pengisian. Kuala Lumpur: Nurin Enterprise. Unnikrishnan Menon. (1997). TQM & IS0 9000 : Perlaksanaan dalam Sistem Pendidikan: Harapan & Cabaran. Jurnal Wacana Pendidikun '97. Kuala Terengganu : Maktab Perguruan Pasir Panjang.

Perlaksanaan ISO 9002 di Sekolah : Satu Proses Perubahan dan Pembangunan Organisasi

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