Factors influencing Islamic banking selection criteria among muslim international students of selected universities in northern states of Malaysia

Factors influencing Islamic banking selection criteria among muslim international students of selected universities in northern states of Malaysia

The number of Muslim international students studying in the Malaysian institution of Higher education is incessantly growing. The extensive numbers of Muslim international students in Malaysia have contributed not only the country’s education sector, but even the Islamic banking industry as well....

Full description

Saved in:
Bibliographic Details
Main Author: Abdi, Mohamed Hassan
Format: Thesis
Language:eng
eng
Published: 2015
Subjects:
BP Islam
Bahaism
Theosophy, etc
HG Finance
Online Access:https://etd.uum.edu.my/5242/1/s815589.pdf
https://etd.uum.edu.my/5242/2/s815589_abstract.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-uum-etd.5242
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Long, Muhamad Noor Habibi
topic BP Islam
Bahaism
Theosophy, etc
HG Finance
spellingShingle BP Islam
Bahaism
Theosophy, etc
HG Finance
Abdi, Mohamed Hassan
Factors influencing Islamic banking selection criteria among muslim international students of selected universities in northern states of Malaysia
description The number of Muslim international students studying in the Malaysian institution of Higher education is incessantly growing. The extensive numbers of Muslim international students in Malaysia have contributed not only the country’s education sector, but even the Islamic banking industry as well. Thus, the aim of the study is to examine the factors that influence Muslim international student’s selection criteria of the Islamic banking sector. This study focuses on all international students in Northern State of Malaysia, especially three public universities, namely University Utara Malaysia, University Sains Malaysia, and University Malaysia Perlis. A total of 217 questionnaires are distributed and 163 usable responses were analyzed. The outcome of the study indicates that 43 percent of the variance of Muslim international student’s selection criteria to choose Islamic banking system can be explained by the variables which are religiosity, knowledge, service, reputation. Furthermore out of the four independent variables, the variables, specifically knowledge, service and reputation are found significant to the selection criteria of Islamic banking
format Thesis
qualification_name masters
qualification_level Master's degree
author Abdi, Mohamed Hassan
author_facet Abdi, Mohamed Hassan
author_sort Abdi, Mohamed Hassan
title Factors influencing Islamic banking selection criteria among muslim international students of selected universities in northern states of Malaysia
title_short Factors influencing Islamic banking selection criteria among muslim international students of selected universities in northern states of Malaysia
title_full Factors influencing Islamic banking selection criteria among muslim international students of selected universities in northern states of Malaysia
title_fullStr Factors influencing Islamic banking selection criteria among muslim international students of selected universities in northern states of Malaysia
title_full_unstemmed Factors influencing Islamic banking selection criteria among muslim international students of selected universities in northern states of Malaysia
title_sort factors influencing islamic banking selection criteria among muslim international students of selected universities in northern states of malaysia
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2015
url https://etd.uum.edu.my/5242/1/s815589.pdf
https://etd.uum.edu.my/5242/2/s815589_abstract.pdf
_version_ 1747827891448578048
spelling my-uum-etd.52422021-03-18T00:14:45Z Factors influencing Islamic banking selection criteria among muslim international students of selected universities in northern states of Malaysia 2015 Abdi, Mohamed Hassan Long, Muhamad Noor Habibi Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business BP Islam. Bahaism. Theosophy, etc HG Finance The number of Muslim international students studying in the Malaysian institution of Higher education is incessantly growing. The extensive numbers of Muslim international students in Malaysia have contributed not only the country’s education sector, but even the Islamic banking industry as well. Thus, the aim of the study is to examine the factors that influence Muslim international student’s selection criteria of the Islamic banking sector. This study focuses on all international students in Northern State of Malaysia, especially three public universities, namely University Utara Malaysia, University Sains Malaysia, and University Malaysia Perlis. A total of 217 questionnaires are distributed and 163 usable responses were analyzed. The outcome of the study indicates that 43 percent of the variance of Muslim international student’s selection criteria to choose Islamic banking system can be explained by the variables which are religiosity, knowledge, service, reputation. Furthermore out of the four independent variables, the variables, specifically knowledge, service and reputation are found significant to the selection criteria of Islamic banking 2015 Thesis https://etd.uum.edu.my/5242/ https://etd.uum.edu.my/5242/1/s815589.pdf text eng public https://etd.uum.edu.my/5242/2/s815589_abstract.pdf text eng public masters masters Universiti Utara Malaysia Abbas, S. Z. M., Hamid, M. A. A., Joher, H., & Ismail, S. (2003). Factors that determine Consumers. Choice in selecting Islamic financing products. In International Islamic Banking Conference, Prato, Italy. Abduh, M., & Omar, M. A. (2012). Islamic-bank selection criteria in Malaysia: An AHP Approach. Business Intelligence Journal, 5(2), 271-281. Ahmad, N., & Haron, S. (2002). Perceptions of Malaysian corporate customers towards Islamic banking products and services. International Journal of Islamic Financial Services, 3(4), 13-29. Ahmad, W. M. W., Rahman, A. A., Ali, N. A., & Seman, A. C. (2008). Religiosity and banking selection criteria among Malay in Lembah Klang. Journal Syariah, 16(2), 279-304 Ahmed, N., Akhtar, M. F., & Usman, M. (2011). Risk management practices and Islamic banks: An empirical investigation from Pakistan. Interdisciplinary Journal of Research in Business, 1(6), 50-57. Amin, H., Rahim Abdul Rahman, A., Laison Sondoh Jr, S., & Magdalene Chooi Hwa, A. (2011). Determinants of customers' intention to use Islamic personal financing: The case of Malaysian Islamic banks. Journal of Islamic Accounting and Business Research, 2(1), 22-42. Amin, M., & Isa, Z. (2008). An examination of the relationship between service quality Perceptions and customer satisfaction: A SEM approach towards Malaysian Islamic banking. International Journal of Islamic and Middle Eastern Finance and Management, 1(3), 191-209. Awan, H. M., & Shahzad Bukhari, K. (2011). Customer's criteria for selecting an Islamic bank: evidence from Pakistan. Journal of Islamic Marketing, 2(1), 14-27. Al-Ajmi, J., Abo Hussain, H., & Al-Saleh, N. (2009). Clients of conventional and Islamic banks In Bahrain: How they choose which bank to patronize. International Journal of Social Economics, 36(11), 1086-1112. Alam, S. S., Jano, Z., Wel, C., Aniza, C., & Ahsan, N. (2012). Is Religiosity an Important Factor In influencing the intention to undertake Islamic Home Financing in the Klang Valley? World Applied Sciences Journal, 19(7), 1030-1041. Alam, S. S., Jano, Z., Wel, C., Aniza, C., & Ahsan, N. (2012). Is Religiosity an Important? Factor In influencing the intention to undertake Islamic Home Financing in the Klang Valley? World Applied Sciences Journal, 19(7), 1030-1041. Aregbeyen, O. (2011). The Determinants of Bank Selection Choices by Customers: Recent and Extensive Evidence from Nigeria. International Journal of Business and Social Science, 2(22), 276-288. Asma’Rashidah Idris, K. N. M., Naziman, S. S. J., Asari, F. F. A. H., Muhammad, N., Sabri, S. M., & Jusoff, K. (2011). Religious value as the main influencing factor to customers patronizing Islamic bank. World Applied Sciences Journal, 12, 8-13. Ayub, M. (2009). Understanding Islamic Finance (Vol. 462). John Wiley & Sons. Arshad, M., Aslam, S., Razi, A., & Ali, S. A. (2011). A Comparative Analysis of Bankers' Perception on Islamic Banking in Pakistan. International Journal of Economic Resources, 1-12. A., Zeithaml, V. A., & Berry, L. L. (1994). Alternative scales for measuring service Quality: a comparative assessment based on psychometric and diagnostic criteria. Journal of retailing, 70(3), 201-230. Badaruddin, M. (2010). Managing International Students in Malaysia: Issues & Strategies. Paper presented at Internationalization and Marketing of Higher Education Malaysia Seminar. 17 June 2010. Hosted by Ministry of Higher Education and Universiti Putra Malaysia. Bhatti, M.A., Hee, H.C., & Sundram, V.P.K. (2012). A Guide for Beginners: Data Analysis Using Spss and Amos. Kuala Lumpur: Pearson Malaysia Sdn. Bhd. Blankson, C., Omar, O. E., & Cheng, J. M. S. (2009). Retail bank selection in developed and developing countries: A cross‐national study of students' bank‐selection criteria. Thunderbird International Business Review, 51(2), 183-198. Bley, J., & Kuehn, K. (2004). Conventional versus Islamic finance: student knowledge and perception in the United Arab Emirates. International Journal of Islamic Financial Services, 5(4), 17-30. Bohm, A., Davis, D., Meares, D., & Pearce, D. (2002). The global student mobility 2025 Report: Forecasts Of the global demand for international education. IDP, Canberra, Australia. Clarke, L. P. (2009). An Exploratory Study of Jamaican Family and Consumer Sciences Educators' Attitudes toward Research Engagement, Perceptions of Research Norms, and Perceived Control over Conducting Research and Research Engagement. Coakes, S. J., & Steel, L. (2007). SPSS Version 14.0 for Windows: Analysis with out Anguish. John Wiley & Sons Australia Ltd., Australia. Doraisamy, B., S, A., & Raman, R. (2011). A Study on Consumers' Preferences of Islamic Banking Products and Services in Sungai Petani. Academic Research International. Dusuki, A. W. (2012). Islamic Financial System: Principles and Operations. Kual Lumpur: International Sharia Research Academy for Islamic Finance (ISRA). Dusuki, A., & Abdullah, N. (2007). Why do Malaysian customers patronize Islamic Banks? International Journal of Bank Marketing, 25(3), 142-160. Erol, C., & El-Bdour, R. (1989). Attitudes, behavior, and patronage factors of bank customers Towards Islamic banks. International Journal of Bank Marketing, 7(6), 31-37. Erol, C., Kaynak, E., & Radi, E. B. (1990). Conventional and Islamic banks: patronage behavior Of Jordanian customers. International Journal of Bank Marketing, 8(4), 25-35. Estiri, M., Hosseini, F., Yazdani, H., & Javidan Nejad, H. (2011). Determinants of customer Satisfaction in Islamic banking: evidence from Iran. International Journal of Islamic and Middle Eastern Finance and Management, 4(4), 295-307. Gait, A., & Worthington, A. (2008). An empirical survey of individual consumer, business firm and financial institution attitudes towards Islamic methods of finance. International Journal Social Economics, 35(11), 783-808. Gerrard, P., & Barton Cunningham, J. (1997). Islamic banking: a study in Singapore. International Journal of Bank Marketing, 15(6), 204-216. Gerrard, P., & Barton Cunningham, J. (2001). Singapore's undergraduates: how they choose which Bank to patronize. International Journal of Bank Marketing, 19(3), 104-114. George, D., & Mallery, M. (2010). SPSS for Windows Step by Step: A Simple Guide and Reference, 17.0 update (10a ed.) Boston: Pearson. Gliner, J.A., Morgan, G.A. & Leech, N.L. (2009), Research Method in Applied Setting: An Integrated Approach to Design and Analysis. New York: Taylor & Francis Group, LLC. Hamid, A., & Nordin, N. (2001). A study on Islamic banking education and strategy for the new Millennium-Malaysian experience. International Journal of Islamic Financial Services, 2(4), 3-11. Haron, S., Ahmad, N., & Planisek, S. L. (1994). Bank patronage factors of Muslim and non-Muslim Customers. International Journal of Bank Marketing, 12(1), 32-40. Harun, T. W. (2014). Products' Knowledge among Islamic Banks' Stadd in Alor Setar, Kedah. Universiti Utara Malaysia. Hegazy, I. A. (1995). An empirical comparative study between Islamic and commercial banks Selection. Criteria in Egypt. International Journal of Commerce and Management, 5(3), 46-61. Haque, A. K. M., Khatibi, A., & Rahman, S. (2009). Factors influencing buying behavior of Piracy products and its impact to Malaysian market. International Review of Business Research Papers, 5(2), 383-401. Hin, C. W., Wei, C. C., Bohari, A. M., & Abidin Adam, M. Z. (2011). Bank selection criteria and Service Quality of Islamic banking: A comparison between Muslim and non-Muslim Students and its effect on student's satisfaction. Hamid, A., & Masood, O. (2011). Selection criteria for Islamic home financing: a case study of Pakistan. Qualitative Research in Financial Markets, 3(2), 117-130. Hair, J.F., Anderson, R.E., Tatham, R.L., & Black, W.C., (2006). Multivariate Data analysis (6th ed.). Upper Saddles River, NJ: Pearson Education. Hassan, K., & Lewis, M. (Eds.). (2007). Handbook of Islamic banking. Edward Elgar Publishing. Hair, J.F., Black, W.C., Babin, B.J., & Anderson, R.E., (2010). Multivariate Data Analysis (7th Ed.). Upper Saddles River, NJ: Pearson Education. Iqbal, Z., & Mirakhor, A. (2011). An introduction to Islamic finance: Theory and practice (Vol. 687). John Wiley & Sons.302. Iqbal, M., & Molyneux, P. (2005). Thirty years of Islamic banking: history, performance, and Prospects. Products and services. International Journal of Islamic Financial Services, 3(4), 29. ISRA. (2011). Islamic Financial System: Principles and Operations. Kuala Lumpur: ISRA. Khan, M. S., Hassan, M. K., & Shahid, A. I. (2008). Banking Behavior of Islamic Bank Customers In Bangladesh. Journal of Islamic Economics, Banking and Finance, 159-194. Khazeh, K., & Decker, W. H. (1992). How Customers Choose Banks. Journal of Retail Banking, 14, 41-41. Kaynak, E., Küçükemiroglu, O., & Odabasi, Y. (1991). Commercial bank selection in Turkey. International Journal of Bank Marketing, 9(4), 30-39. Kasim, N., Ibrahim, M., Hameed, S., & Sulaiman, M. (2009). Shariah auditing in Islamic financial institutions: exploring the gap between the" desirable" and the" actual". Global Economy & finance journal, 2(2), 127-137. Khan, H. N., & Asghar, N. (2012). Customer awareness and adoption of Islamic Banking in Pakistan. Interdisciplinary Journal of Contemporary Research in Business, 3(9), 359-366. Lee, K. H., & Ullah, S. (2011). Customers' attitude toward Islamic banking in Pakistan. International Journal of Islamic and Middle Eastern Finance and Management, 4(2), 131-145. Laroche, M., & Taylor, T. (1988). An empirical study of major segmentation issues in retail Banking. International Journal of Bank Marketing, 6(1), 31-48. Levesque, T., & McDougall, G. H. (1996). Determinants of customer satisfaction in retail Banking. International Journal of Bank Marketing, 14(7), 12-20. Marimuthu, M., Wai Jing, C., Phei Gie, L., Pey Mun, L., & Yew Ping, T. (2010). Islamic banking: Selection Criteria and implications. Global Journal of Human-Social Science Research, 10(4). Marimuthu, M., Wai Jing, C., Phei Gie, L., Pey Mun, L., & Yew Ping, T. (2010). Islamic Banking: Selection criteria and implications. Global Journal of Human-Social Science Research, 10(4). Metwally, M (2006), “Economic consequences of applying Islamic principles in Muslim Societies”, International Journal of Social Economics, Vol. 24 Nos. 7‐9, pp. 94157. Metawa, S. A., & Almossawi, M. (1998). Banking behavior of Islamic bank customers: Perspectives and Implications. International Journal of Bank Marketing, 16(7), 299-313. Meyers, L., Gamst, G., & Guarino, A.J. (2012). Applied Multivariate Research: Design and Interpretation. (2nd Ed). SAGE Publications, Inc. Morshidi, S. (2008). The impact of September 11 on international student flow into Malaysia: Lesson learned. The International Journal of Asia Pacific studies, 4(1), pp.7995. MoHE (2007). National Higher Education Strategic Plan 2007-2020. Malaysia: Ministry of Higher Education Malaysia. Ministry of Higher Education Malaysia (2007). http://www.mohe.gov.my/ web_statistik. Mokhtar, H. S. A., Abdullah, N., & Alhabshi, S. M. (2008). Efficiency and competition of Islamic Banking in Malaysia. Humanomics, 24(1), 28-48. Naser, K., Jamal, A., & Al-Khatib, K. (1999). Islamic banking: a study of customer satisfaction And Parasuraman, Narteh, B., & Owusu-Frimpong, N. (2011). An analysis of students' knowledge and choice criteria In retail bank selection in sub-Saharan Africa: The case of Ghana. International Journal of Bank Marketing, 29(5), 373-397. OECD (2008). Internationalization of higher education. Organization for Economic Co-Operation and Development. Paris. OECD (2012). Education at a Glance 2012: OECD INDICATORS, Paris, OECD institution for Statistics.Availablefrom: _1_1, 00.html [Accessed 20 November 2008]. Osman, M. R., & Ali, H. (2008). Exploring Muslim Entrepreneurs’ knowledge and usage of Islamic Financing. Seminar Keusahaanan Islam II Peringkat Kebangsaan, Universiti Malaya 15 October 2008. Omar, W. M. W., Muhammad, M. Z., & Omar, A. C. (2008). An analysis of the Muslim Consumers’ attitudes towards halal food products in Kelantan. In Proceeding ECER Regional Conference. Okumuş, H. Ş. (2005). Interest-free banking in Turkey: a study of customer satisfaction and bank Selection criteria. Journal of Economic Cooperation, 26(4), 51-86. Pallant, J. (2013). SPSS Survival Manual, 5th Edition. New York: McGraw-Hill. Pallant, J. (2001). SPSS Survival Manual: A Step by Step Guide to Data Analysis Using SPSS for Windows (versions 10 and 11): SPSS Student Version 11.0 for Windows. Open University Press. Ramadan, Z. S. (2013). Jordanian criteria for Islamic banks selection. Evidence from the Jordanian Banking sector. International Journal of Academic Research in Accounting, Finance and Management Sciences, 3(3), 139-145. Rehman, A. U., & Shahbaz, S, M. (2010). The relationship between religiosity and new Product adoption. Journal of Islamic Marketing, 1(1), 63-69. Roth, A. V., & Jackson III, W. E. (1995). Strategic determinants of service quality and Performance: Evidence from the banking industry. Management Science, 41(11), 1720-1733. Radin, S, R. U. (2009). Malaysia as an international education hub: Policy Implications. Keynote Address and Paper presented at the Seminar on Managing International Students: Issues and Challenges, Awana Genting Highlands Golf and Country Resort, Pahang. Rashid, M., & Hassan, M. K. (2009). Customer demographics affecting bank selection Criteria, Preference, and market segmentation: study on domestic Islamic banks in Bangladesh. International journal of Business and Management, 4(6), p131. Selamat, Z., & Abdul-Kadir, H. (2012). Attitude and Patronage Factors of Bank Customers in Malaysia: Muslim and non-Muslim Views. Journal of Islamic Economics, Banking and Finance, 87-100. Sekaran, U., & Bougie, R. (2003). Business Research Methods. . A Skill Building Approach (4thed.). NY: John Wiley and Sons, Inc. Sekaran, U., & Bougie, R. (2013). Research Methods for Business: A Skill Building Approach. 6th ed, Wiley Shah Alam, S., Mohd, R., & Hisham, B. (2011). Is religiosity an important determinant on? Muslim consumer behavior in Malaysia? Journal of Islamic Marketing, 2(1), 83-96. Sawahel, W. (2009). Malaysia: Knowledge hub in progress. University World News (94) (27 September). Retrieved. from http://www.universityworldnews.com/article.php? story=20090925024920661. Sirat, M. (2008). The impact of September 11 on international student flow into Malaysia: Lessons Learned. IJAPS, 4(1) 80-95. Tiong-Tan, C., & Chua, C. (1986). Intention, attitude and social influence in bank selection: a study in an oriental culture. International Journal of Bank Marketing, 4(3), 43-53. Tham, S. Y., & Kam, A. J. Y. (2008). Internationalizing higher education: Comparing the Challenges of different higher education institutions in Malaysia. Asia Pacific Journal of Education, 28(4), 353-367. The Malaysian Insider (2011). Government aims to attract 200000 international students by 2020. [Online] Available at: http://www.themalaysianinsider.com/malaysia/article/government-aims-toattract- 200000-international-students-by-2020 [Accessed 5 May. 2013]. Van, S, D. (2001). Islamic banking. The Arab Bank Review, 3(1), 45-52. Warde, I. (2010). Islamic finance in the global economy. Edinburgh University Press. Wajdi D, A., & Irwani, A, N. (2007). Why do Malaysian customers patronize Islamic banks? International Journal of Bank Marketing, 25(3), 142-160. Yan, C.H., (2006). Asas Statistik Penyelidikan. Edisi kedua. McGraw-Hill. Yean, T. S., & A. K. J. Yi. (2008). Trade and investment linkages in higher education services In Malaysia (pp.: 161-87). Retrieved October 14, 2008, from http://www.unescap.org/ tid/publication/tipub2469_chapter 6.pdf. Zikmund, W. G. (2003). Business research methods 7th ed., Thomson/South-Western. Zainuddin, Y., Jahyd, N. & Ramayah, T. (2004). Perception of Islamic banking: Does it differ among users and non-users. Journal Management dan Bisnis, Vol. 6 No. 3, pp. 221-32. Other References Quran (Yusuf Ali translation)

Similar Items