Influence of key performance index toward job satisfaction, job stress and job turnover: A case of academic staff at Universiti Tunku Abdul Rahman, Perak, Malaysia

Influence of key performance index toward job satisfaction, job stress and job turnover: A case of academic staff at Universiti Tunku Abdul Rahman, Perak, Malaysia

The purpose of this study is to identify the influence of key performance index toward job satisfaction, job stress and job turnover. Nowadays, Malaysian academic policy is emphasizing the performance achievement of staff to enhance the quality of education. Thus this study was conducted to measu...

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Main Author: Kong, Chan Leong
Format: Thesis
Language:eng
eng
Published: 2013
Subjects:
HF5549-5549.5 Personnel Management
Employment
Online Access:https://etd.uum.edu.my/5244/1/s810157.pdf
https://etd.uum.edu.my/5244/2/s810157_abstract.pdf
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id my-uum-etd.5244
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Saputra, Ruswiati Surya
topic HF5549-5549.5 Personnel Management
Employment
spellingShingle HF5549-5549.5 Personnel Management
Employment
Kong, Chan Leong
Influence of key performance index toward job satisfaction, job stress and job turnover: A case of academic staff at Universiti Tunku Abdul Rahman, Perak, Malaysia
description The purpose of this study is to identify the influence of key performance index toward job satisfaction, job stress and job turnover. Nowadays, Malaysian academic policy is emphasizing the performance achievement of staff to enhance the quality of education. Thus this study was conducted to measure the academic staff regarding their response toward key performance index. Meanwhile, the academic staff of Universiti Tunku Abdul Rahman, Perak campus were selected for this study because it is merely new founded Malaysian University since year 2001, and this fledge environment assure that staff’s response is primitive. The questionnaire that used for this study consists of 4 main parts which were demographic survey, and total 41 survey items for variables of key performance index, job satisfaction, job stress and intention to leave (job turnover). Moreover, the distribution of questionnaire was conducted through sending email and hardcopy paper to respondent. The data were analyzed by the “Statistical Package for Social Science” (SPSS Window) Version 19.0. Correlation and multiple regression analysis were used to analyze the data. The findings showed that there is significant relationship between the independent variables (key performance index) and the dependent variable (job satisfaction and job stress). However, key performance index was found has no influence on job turnover for the staff in UTAR. Meanwhile, the multiple regression between dependent variables showed that the job stress and job satisfaction has significant relationship. The findings for this study will help the UTAR management to look further improvement and consideration of their performance evaluation system. Indeed, the findings from this study also can be the reference source for other academic institution especially to enhance its human resource practice
format Thesis
qualification_name masters
qualification_level Master's degree
author Kong, Chan Leong
author_facet Kong, Chan Leong
author_sort Kong, Chan Leong
title Influence of key performance index toward job satisfaction, job stress and job turnover: A case of academic staff at Universiti Tunku Abdul Rahman, Perak, Malaysia
title_short Influence of key performance index toward job satisfaction, job stress and job turnover: A case of academic staff at Universiti Tunku Abdul Rahman, Perak, Malaysia
title_full Influence of key performance index toward job satisfaction, job stress and job turnover: A case of academic staff at Universiti Tunku Abdul Rahman, Perak, Malaysia
title_fullStr Influence of key performance index toward job satisfaction, job stress and job turnover: A case of academic staff at Universiti Tunku Abdul Rahman, Perak, Malaysia
title_full_unstemmed Influence of key performance index toward job satisfaction, job stress and job turnover: A case of academic staff at Universiti Tunku Abdul Rahman, Perak, Malaysia
title_sort influence of key performance index toward job satisfaction, job stress and job turnover: a case of academic staff at universiti tunku abdul rahman, perak, malaysia
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2013
url https://etd.uum.edu.my/5244/1/s810157.pdf
https://etd.uum.edu.my/5244/2/s810157_abstract.pdf
_version_ 1776103675697037312
spelling my-uum-etd.52442023-01-26T01:58:32Z Influence of key performance index toward job satisfaction, job stress and job turnover: A case of academic staff at Universiti Tunku Abdul Rahman, Perak, Malaysia 2013 Kong, Chan Leong Saputra, Ruswiati Surya Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5549-5549.5 Personnel Management. Employment The purpose of this study is to identify the influence of key performance index toward job satisfaction, job stress and job turnover. Nowadays, Malaysian academic policy is emphasizing the performance achievement of staff to enhance the quality of education. Thus this study was conducted to measure the academic staff regarding their response toward key performance index. Meanwhile, the academic staff of Universiti Tunku Abdul Rahman, Perak campus were selected for this study because it is merely new founded Malaysian University since year 2001, and this fledge environment assure that staff’s response is primitive. The questionnaire that used for this study consists of 4 main parts which were demographic survey, and total 41 survey items for variables of key performance index, job satisfaction, job stress and intention to leave (job turnover). Moreover, the distribution of questionnaire was conducted through sending email and hardcopy paper to respondent. The data were analyzed by the “Statistical Package for Social Science” (SPSS Window) Version 19.0. Correlation and multiple regression analysis were used to analyze the data. The findings showed that there is significant relationship between the independent variables (key performance index) and the dependent variable (job satisfaction and job stress). However, key performance index was found has no influence on job turnover for the staff in UTAR. Meanwhile, the multiple regression between dependent variables showed that the job stress and job satisfaction has significant relationship. The findings for this study will help the UTAR management to look further improvement and consideration of their performance evaluation system. Indeed, the findings from this study also can be the reference source for other academic institution especially to enhance its human resource practice 2013 Thesis https://etd.uum.edu.my/5244/ https://etd.uum.edu.my/5244/1/s810157.pdf text eng public https://etd.uum.edu.my/5244/2/s810157_abstract.pdf text eng public masters masters Universiti Utara Malaysia Azis, A.M. & Wibisono, D. (2010). Proposed key performance indicators in managing higher education: Case study in Indonesian higher education. 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