Factor that influence public satisfaction on towards local government services: An empirical study in Majlis Daerah Kubang Pasu (MDKP)

Factor that influence public satisfaction on towards local government services: An empirical study in Majlis Daerah Kubang Pasu (MDKP)

This paper aims to identify the factors that influence public satisfaction towards Majlis Daerah Kubang Pasu (MDKP) services. The study was held among the residents that reside within MDKP territory. The population size of this research is among 220,700 residents that live in 21 sub-districts under...

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Main Author: Ahmad Aiman, Mohd Shuib
Format: Thesis
Language:eng
eng
Published: 2015
Subjects:
HF5415.33 Consumer Behavior.
JS Local government Municipal government
Online Access:https://etd.uum.edu.my/5259/1/s813817.pdf
https://etd.uum.edu.my/5259/2/s813817_abstract.pdf
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institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Mohd Othman, Fazilah
topic HF5415.33 Consumer Behavior.
JS Local government Municipal government
spellingShingle HF5415.33 Consumer Behavior.
JS Local government Municipal government
Ahmad Aiman, Mohd Shuib
Factor that influence public satisfaction on towards local government services: An empirical study in Majlis Daerah Kubang Pasu (MDKP)
description This paper aims to identify the factors that influence public satisfaction towards Majlis Daerah Kubang Pasu (MDKP) services. The study was held among the residents that reside within MDKP territory. The population size of this research is among 220,700 residents that live in 21 sub-districts under MDKP administration and the researchers had choose 385 respondents using convenience sampling. The variables have been tested in this study are public participation, service quality and service delivery. The type of analyse used in this research include descriptive analysis, reliability analysis, correlation analysis and regression analysis. The study found that, there is a significant relationship between all independent variables; public participation, service quality and service delivery towards public satisfaction with local government services in Majlis Daerah Kubang Pasu (MDKP)
format Thesis
qualification_name masters
qualification_level Master's degree
author Ahmad Aiman, Mohd Shuib
author_facet Ahmad Aiman, Mohd Shuib
author_sort Ahmad Aiman, Mohd Shuib
title Factor that influence public satisfaction on towards local government services: An empirical study in Majlis Daerah Kubang Pasu (MDKP)
title_short Factor that influence public satisfaction on towards local government services: An empirical study in Majlis Daerah Kubang Pasu (MDKP)
title_full Factor that influence public satisfaction on towards local government services: An empirical study in Majlis Daerah Kubang Pasu (MDKP)
title_fullStr Factor that influence public satisfaction on towards local government services: An empirical study in Majlis Daerah Kubang Pasu (MDKP)
title_full_unstemmed Factor that influence public satisfaction on towards local government services: An empirical study in Majlis Daerah Kubang Pasu (MDKP)
title_sort factor that influence public satisfaction on towards local government services: an empirical study in majlis daerah kubang pasu (mdkp)
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2015
url https://etd.uum.edu.my/5259/1/s813817.pdf
https://etd.uum.edu.my/5259/2/s813817_abstract.pdf
_version_ 1747827894759981056
spelling my-uum-etd.52592021-03-18T03:04:49Z Factor that influence public satisfaction on towards local government services: An empirical study in Majlis Daerah Kubang Pasu (MDKP) 2015 Ahmad Aiman, Mohd Shuib Mohd Othman, Fazilah Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5415.33 Consumer Behavior. JS Local government Municipal government This paper aims to identify the factors that influence public satisfaction towards Majlis Daerah Kubang Pasu (MDKP) services. The study was held among the residents that reside within MDKP territory. The population size of this research is among 220,700 residents that live in 21 sub-districts under MDKP administration and the researchers had choose 385 respondents using convenience sampling. The variables have been tested in this study are public participation, service quality and service delivery. The type of analyse used in this research include descriptive analysis, reliability analysis, correlation analysis and regression analysis. The study found that, there is a significant relationship between all independent variables; public participation, service quality and service delivery towards public satisfaction with local government services in Majlis Daerah Kubang Pasu (MDKP) 2015 Thesis https://etd.uum.edu.my/5259/ https://etd.uum.edu.my/5259/1/s813817.pdf text eng public https://etd.uum.edu.my/5259/2/s813817_abstract.pdf text eng public masters masters Universiti Utara Malaysia Abeyasekera, S. (2005). Quantitative analysis approaches to qualitative data: why, when and how? In: Holland, J.D. and Campbell, J. (eds.). Methods in Development Research. Combining Qualitative and Quantitative Approaches. ITDG. Adaman, F. & Carkoglu, A. (2000). Reform, Patronage Networks and Satisfaction from Public Services at the Local and Central Levels: The Case of Turkey. İstanbul: TESEV. 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