A Structural Relationship Between Total Quality Management, Strategic Control Systems and Performance of Malaysian Local Governments.

The purpose of this study was to investigate the structural relationship between Total Quality Management (TQM) strategy, Strategic Control Systems (SCS) and Organizational Performance (OP). This study was motivated by the inconsistent findings concerning the relationship between TQM and OP as appea...

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Bibliographic Details
Main Author: Zulnaidi, Ya'acob
Format: Thesis
Published: 2008
Online Access:https://etd.uum.edu.my/53/1/Zulnaidi_Yaacob%28PHD_GRADUATE_SCHOOL_GRADUATE_SCHOOL.pdf
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