The mediating effect of soft TQM on the relationship between lean practices and innovation skills in Lebanese hospitals

The mediating effect of soft TQM on the relationship between lean practices and innovation skills in Lebanese hospitals

The main objective of this research is to study the mediating effect of soft total quality management on the relationship between lean practices and innovation skills among the staff of Lebanese hospitals. Lean practices are essential to eliminate wastes and advance the quality of healthcare service...

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Main Author: Aoun, Malak lbrahim
Format: Thesis
Language:eng
eng
Published: 2015
Subjects:
RA410.55 Hospital Care.
TS 156.6 Quality Control
Online Access:https://etd.uum.edu.my/5414/1/s94224.pdf
https://etd.uum.edu.my/5414/2/s94224_abstract.pdf
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sgia 1
id my-uum-etd.5414
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Hasnan, Norlena
topic RA410.55 Hospital Care.
TS 156.6 Quality Control
spellingShingle RA410.55 Hospital Care.
TS 156.6 Quality Control
Aoun, Malak lbrahim
The mediating effect of soft TQM on the relationship between lean practices and innovation skills in Lebanese hospitals
description The main objective of this research is to study the mediating effect of soft total quality management on the relationship between lean practices and innovation skills among the staff of Lebanese hospitals. Lean practices are essential to eliminate wastes and advance the quality of healthcare services through the standardization and continuous improvement strategies of Total Quality Management (TQM). However, there is a need to sustain the effectiveness of such strategies by developing the innovation skills of employees and placing greater emphasis on the soft side of TQM. Thus, a theoretical framework was developed based on the theory of constraints and the resource based view theory. After identifying the gaps of previous literature, a quantitative methodology was applied by surveying 352 employees from public and private hospitals in Lebanon. Primary data collected by self-administered questionnaires was found to be valid and reliable when analyzed through SPSS and AMOS software. Based on the SEM analysis, six hypotheses were accepted while four were rejected. Lean practices through its two dimensions; lean strategies and standardization have shown a significant and positive influence on innovation skills. However, soft TQM has a non-significant influence on innovation skills. On the other hand, lean practices have a significant and positive influence on soft TQM through standardization but not through lean strategies. As for the mediating effect, it was proven that soft TQM mediates the relationship between lean practices and innovation skills at the level of standardization but not of lean strategies. This study contributes by offering good implications for healthcare practitioners at the Lebanese hospitals and healthcare organizations in general, to invest more efforts in implementing lean tools and soft TQM. Finally, future researches are suggested to extend this study at geographical factors and different methodological procedure
format Thesis
qualification_name Ph.D.
qualification_level Doctorate
author Aoun, Malak lbrahim
author_facet Aoun, Malak lbrahim
author_sort Aoun, Malak lbrahim
title The mediating effect of soft TQM on the relationship between lean practices and innovation skills in Lebanese hospitals
title_short The mediating effect of soft TQM on the relationship between lean practices and innovation skills in Lebanese hospitals
title_full The mediating effect of soft TQM on the relationship between lean practices and innovation skills in Lebanese hospitals
title_fullStr The mediating effect of soft TQM on the relationship between lean practices and innovation skills in Lebanese hospitals
title_full_unstemmed The mediating effect of soft TQM on the relationship between lean practices and innovation skills in Lebanese hospitals
title_sort mediating effect of soft tqm on the relationship between lean practices and innovation skills in lebanese hospitals
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2015
url https://etd.uum.edu.my/5414/1/s94224.pdf
https://etd.uum.edu.my/5414/2/s94224_abstract.pdf
_version_ 1747827930532151296
spelling my-uum-etd.54142021-03-18T03:59:17Z The mediating effect of soft TQM on the relationship between lean practices and innovation skills in Lebanese hospitals 2015 Aoun, Malak lbrahim Hasnan, Norlena Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business RA410.55 Hospital Care. TS 156.6 Quality Control The main objective of this research is to study the mediating effect of soft total quality management on the relationship between lean practices and innovation skills among the staff of Lebanese hospitals. Lean practices are essential to eliminate wastes and advance the quality of healthcare services through the standardization and continuous improvement strategies of Total Quality Management (TQM). However, there is a need to sustain the effectiveness of such strategies by developing the innovation skills of employees and placing greater emphasis on the soft side of TQM. Thus, a theoretical framework was developed based on the theory of constraints and the resource based view theory. After identifying the gaps of previous literature, a quantitative methodology was applied by surveying 352 employees from public and private hospitals in Lebanon. Primary data collected by self-administered questionnaires was found to be valid and reliable when analyzed through SPSS and AMOS software. Based on the SEM analysis, six hypotheses were accepted while four were rejected. Lean practices through its two dimensions; lean strategies and standardization have shown a significant and positive influence on innovation skills. However, soft TQM has a non-significant influence on innovation skills. On the other hand, lean practices have a significant and positive influence on soft TQM through standardization but not through lean strategies. As for the mediating effect, it was proven that soft TQM mediates the relationship between lean practices and innovation skills at the level of standardization but not of lean strategies. This study contributes by offering good implications for healthcare practitioners at the Lebanese hospitals and healthcare organizations in general, to invest more efforts in implementing lean tools and soft TQM. Finally, future researches are suggested to extend this study at geographical factors and different methodological procedure 2015 Thesis https://etd.uum.edu.my/5414/ https://etd.uum.edu.my/5414/1/s94224.pdf text eng public https://etd.uum.edu.my/5414/2/s94224_abstract.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia Abou-Mrad, F. & Tarabey, L. (2013). Healthcare quality in a fragmented society: The Lebanese model. The Italian Journal of Neurological Sciences, 35(2), 179-83. Abrunhosa, A., & Moura, P. (2008). 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