Hubungan Amalan Pengurusan Kualiti Cemerlang Dengan Kepuasan Pelanggan Dalaman Dan Prestasi Organisasi Pihak Berkuasa Tempatan Di Semenanjung Malaysia
This study investigates and tries to understand the relationship between excellent quality management practices with the internal customer satisfaction and organisational performance in local authorities. The concept of excellent quality management practices is operationalized by the following cons...
Saved in:
主要作者: | |
---|---|
格式: | Thesis |
語言: | eng eng |
出版: |
2002
|
主題: | |
在線閱讀: | https://etd.uum.edu.my/549/1/KHAIRUL_ANUAR_MOHD._ALI.pdf https://etd.uum.edu.my/549/2/KHAIRUL_ANUAR_MOHD._ALI.pdf |
標簽: |
添加標簽
沒有標簽, 成為第一個標記此記錄!
|