Kesedaran Konsep Pengurusan Kualiti Menyeluruh Di Kalangan Guru-Guru Pelatih Maktab

Kesedaran Konsep Pengurusan Kualiti Menyeluruh Di Kalangan Guru-Guru Pelatih Maktab

The purpose of this research was to analyze the awareness of teachers trainees in Teachers’ Colleges regarding the awareness of Total Quality Management (TQM) concepts. Teacher trainees were chosen because they are the future teachers who can improve the quality of Malaysian education. Specifically,...

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Main Author: Khoo, Helen Chooi Sim
Format: Thesis
Language:eng
eng
Published: 1998
Subjects:
HD28-70 Management
Industrial Management
Online Access:https://etd.uum.edu.my/555/1/HELEN_KHOO_CHOOI_SIM_-_Kesedaran_Konsep_Pengurusan_Kualiti_Menyeluruh_Di_Kalangan_Guru-Guru_Pelatih_Maktab.pdf
https://etd.uum.edu.my/555/2/1.HELEN_KHOO_CHOOI_SIM_-_Kesedaran_Konsep_Pengurusan_Kualiti_Menyeluruh_Di_Kalangan_Guru-Guru_Pelatih_Maktab.pdf
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id my-uum-etd.555
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
topic HD28-70 Management
Industrial Management
spellingShingle HD28-70 Management
Industrial Management
Khoo, Helen Chooi Sim
Kesedaran Konsep Pengurusan Kualiti Menyeluruh Di Kalangan Guru-Guru Pelatih Maktab
description The purpose of this research was to analyze the awareness of teachers trainees in Teachers’ Colleges regarding the awareness of Total Quality Management (TQM) concepts. Teacher trainees were chosen because they are the future teachers who can improve the quality of Malaysian education. Specifically, the objectives of this research were to find out if TQM awareness exist amongst teacher trainees; to find out if guidance is given to them in understanding the concepts; and to determine if demographic, knowledge of TQM, service and experience of attending TQM courses influences their level of TQM awareness. This research uses two types of data, i.e. the primary data obtained from questionnaires and the secondary data from books, journals, magazines, newspapers and others. The data in this research was analyzed using the SPSS Statistic Package. The results of study were presented in forms of tables with explanations. The research conducted upon 116 teachers trainees revealed that majority of them (81%) have TQM awareness although only a small percentage of them (28.4%) stated that they have knowledge about TQM and only 6.0% of them have the experience of attending TQM courses. It was also found that little exposure and guidance were given to them on TQM aspects. Demographic factors like gender, age, marital status, course undertaking, previous working experiences and academic qualifications did not influence the level of TQM awareness. From the research, if was found that knowledge of TQM significantly influences the level of TQM awareness.
format Thesis
qualification_name masters
qualification_level Master's degree
author Khoo, Helen Chooi Sim
author_facet Khoo, Helen Chooi Sim
author_sort Khoo, Helen Chooi Sim
title Kesedaran Konsep Pengurusan Kualiti Menyeluruh Di Kalangan Guru-Guru Pelatih Maktab
title_short Kesedaran Konsep Pengurusan Kualiti Menyeluruh Di Kalangan Guru-Guru Pelatih Maktab
title_full Kesedaran Konsep Pengurusan Kualiti Menyeluruh Di Kalangan Guru-Guru Pelatih Maktab
title_fullStr Kesedaran Konsep Pengurusan Kualiti Menyeluruh Di Kalangan Guru-Guru Pelatih Maktab
title_full_unstemmed Kesedaran Konsep Pengurusan Kualiti Menyeluruh Di Kalangan Guru-Guru Pelatih Maktab
title_sort kesedaran konsep pengurusan kualiti menyeluruh di kalangan guru-guru pelatih maktab
granting_institution Universiti Utara Malaysia
granting_department Sekolah Siswazah
publishDate 1998
url https://etd.uum.edu.my/555/1/HELEN_KHOO_CHOOI_SIM_-_Kesedaran_Konsep_Pengurusan_Kualiti_Menyeluruh_Di_Kalangan_Guru-Guru_Pelatih_Maktab.pdf
https://etd.uum.edu.my/555/2/1.HELEN_KHOO_CHOOI_SIM_-_Kesedaran_Konsep_Pengurusan_Kualiti_Menyeluruh_Di_Kalangan_Guru-Guru_Pelatih_Maktab.pdf
_version_ 1747826942684430336
spelling my-uum-etd.5552013-07-24T12:07:50Z Kesedaran Konsep Pengurusan Kualiti Menyeluruh Di Kalangan Guru-Guru Pelatih Maktab 1998-06-08 Khoo, Helen Chooi Sim Sekolah Siswazah Graduate School HD28-70 Management. Industrial Management The purpose of this research was to analyze the awareness of teachers trainees in Teachers’ Colleges regarding the awareness of Total Quality Management (TQM) concepts. Teacher trainees were chosen because they are the future teachers who can improve the quality of Malaysian education. Specifically, the objectives of this research were to find out if TQM awareness exist amongst teacher trainees; to find out if guidance is given to them in understanding the concepts; and to determine if demographic, knowledge of TQM, service and experience of attending TQM courses influences their level of TQM awareness. This research uses two types of data, i.e. the primary data obtained from questionnaires and the secondary data from books, journals, magazines, newspapers and others. The data in this research was analyzed using the SPSS Statistic Package. The results of study were presented in forms of tables with explanations. The research conducted upon 116 teachers trainees revealed that majority of them (81%) have TQM awareness although only a small percentage of them (28.4%) stated that they have knowledge about TQM and only 6.0% of them have the experience of attending TQM courses. It was also found that little exposure and guidance were given to them on TQM aspects. Demographic factors like gender, age, marital status, course undertaking, previous working experiences and academic qualifications did not influence the level of TQM awareness. From the research, if was found that knowledge of TQM significantly influences the level of TQM awareness. 1998-06 Thesis https://etd.uum.edu.my/555/ https://etd.uum.edu.my/555/1/HELEN_KHOO_CHOOI_SIM_-_Kesedaran_Konsep_Pengurusan_Kualiti_Menyeluruh_Di_Kalangan_Guru-Guru_Pelatih_Maktab.pdf application/pdf eng validuser https://etd.uum.edu.my/555/2/1.HELEN_KHOO_CHOOI_SIM_-_Kesedaran_Konsep_Pengurusan_Kualiti_Menyeluruh_Di_Kalangan_Guru-Guru_Pelatih_Maktab.pdf application/pdf eng public masters masters Universiti Utara Malaysia Abdul Rafie Mahat (1997), Ucap Utama : TQM Dan IS0 9000 Pelaksanaan Dalam Sistem Pendidikan: Harapan Dan Cabaran, Dalam Jurnal Wacana Pendidikan, 1997. Ahmad Sarji Abdul Hamid (1991), "Strategi Meningkatkan Kualiti". Majalah Khidmat, April/Mei, m.s. 51-56. Bahagian Pendidikan Guru (1997), Sukatan Peiajaran Diploma Perguruan Malaysia, Kuala Lumpur: Kementerian Pendidikan Malaysia. Brown, Alan (1992) "Industrial Experience With TQM, TQM, m.s. 147-156. Brown, Mark Graham, (1994) Baldrige Award Winning Quality (4th. Edition). How To Interpret The Malcolm Baldrige Award Criteria, New York: Quality Resources. Crosby, P.B. (1979). Quality Is Free : The Art Of Making Quality Certain. New York: New American Library. Dale, B. G., Cooper, C.L. (1994). "Introducing TQM: The Role Of Senior Management." Management Decision, Vol: 32, m.s. 20-26. Deming, W.E. (1981). Management Of Statistical Techniques For Quality And Production. New York: New York University. Dochin, J.A., & Oakland J.S. (1992) Theories And Concepts In TQM, m.s. 133-144. Elshennawy, Ahmad K. & Mccarthy, Kimberly M. (1992) "Implementing TQM At The US Department Of Defense", TQM, m.s. 31-45. Fields, J.C. (1994), Total Quality For Schools: A Guide For Implementation. London: University Press. Fisher, D.C.(1994), Measuring Up To The Baldrige: A Quick & Easy Self Assessment Guide For Organizations Of All Sizes. New York: American Management Association. Garvin, D.A. (1988). Managing Quality : The Strategic And Competitive Edge. New York : Free Press. Gore, E. W. Jr. (1993), "TQM In Education" In O.L. Hubbard (Ed), Continuous Quality Improvement : Making The Transition To Education. Maryville, M.O.: Prescott Publishing Co. Hertzler, Elizabeth (1994), TQM In Higher Education: What Does The Literature Say? ERIC No : ED367423. Hitchner, E. (1994) "Emphasizing The 'Total' In TQM." National Productivity Review. Vol :13, m.s. 601-608. Hunt, V.D. (1992) Quality In America: How To Implement A Competitive Quality Programme. Illinois: Business One Irwin. Johnson, R.S. (1993), " TQM: Leadership For The Quality Transformation (Part 1)". Quality Progress Vol:26 No. 1. Juran, J.M. (1988) Quality Control Handbook, (4h Edition). U.S.A.: Mcgraw-Hill. Juran, J.M. (1989). Juran On Leadership For Quality : An Executive Handbook. New York : The Free Press. Kanji, G.K. (1993). "Shefield Hallam University And European Master" In TQM, m.s. 91-104. Kanji, G.K., Kristensen, K.K. Dan Dahlgaard, J. J., (1992) "TQM As A Strategic Variable" In TQM , m.s. 3-7. Lawson, D.N. (1992), What Is TQM For? A Manager's Perspective, TQM, m.s. 129-131. Mohd. Najib Tun Abdul Razak (1994). Majlis Perkhidmatan Cemerlang 1994. 20 Mei 1995. Mohd Zahid Mohd Noordin, Wan., (1994), 'Zero Defect: Konsep Dan Pelaksanaan Dalam Pengisian Wawasan Pendidikan', Persidangan Pendidikan Nasional Kedua - Pengisian Wawasan Pendidikan, 11-15 Julai 1994, Institut Aminuddin Baki, Kementerian Pendidikan Malaysia. Murgatroyd, S & Morgan,C. (1993). TQM And The School. Buckingham: Open University Press. Oakland, J.S. (1989), TQM. Oxford: Heinemann Professional Publishing. PKPA (1995), "Pekeliling Kemajuan Pentadbiran Awam Bil 1. Tahun 1992" Dalam Pekeliling Kemajuan Pentadbiran Awam - PKPA (Semua Pindaan Hingga Disember 1995), Kuala Lumpur: M.D.C. Penerbit Pencetak Sdn. Bhd. Pont, T. (1996) Developing Effective Training Skills (2nd Edition). London: Mcgraw-Hill Book Co., P.6-9. Porter, L.J. & Parker A.J. (1993) "TQM- The Critical Success Factors", TQM, m.s. 13-21. Robert L. Flood (1993) "Basic Total Quality Management," TQM, m.s. 45-56. Sallis, Edward (1993). TQM In Education. London: Kogan Page. Sekaran, Uma (1994) Research Methods For Business: A Skill Building Approach (2nd Edition). New York: John Wiley & Sons Inc. Smith, I. (1994) Meeting Customer Need, Oxford: Butterworth-Heinemann. Sohal, Amrik S., Ramsay Liz, Samson D., (1992) "Quality Management Practices In Australian Industry", TQM. m.s. 283-298. Tofte (1995). A Theoretical Model For Implementation Total Quality Leadership In Education, TQM Vol:6 Nos. 5 & 6. Madu, C.N. & Chu H.K. (1993) Dimensions Of Quality In Higher Institutions, TQM, Vol. 4, No. 3, m.s. 325-338. Van De Wiele,T, Dale, B.G., Timmers.J., Bertsch, B., & Williams, R.T., (1993) "TQM: A State Of The Art Survey Of European Industry", TQM, m.s. 23-37. Wolverton, Mimi (1994) A New Alliance : Continuous Quality And Classroom Effectiveness. ASHE-ERIC Higher Education Report No. 6. ERIC No. ED392369.

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