The relationship between service climate and organizational performance in Malaysian higher education institutions
The objective of this study is to investigate the relationship between service climate dimensions and organizational performance and to what extent these dimensions influence organizational performance. A total of 103 samples were collected from three public universities in Northern Malaysia. The re...
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| Format: | Thesis |
| Language: | eng eng |
| Published: |
2015
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| Subjects: | |
| Online Access: | https://etd.uum.edu.my/5577/1/s816176_01.pdf https://etd.uum.edu.my/5577/2/s816176_02.pdf |
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