Sistem Pengurusan Kualiti ISO 9002 di Sekolah : Hubungkait Status Pelaksanaan dengan Kualiti dan Produktiviti Guru

The aim of the study is to see the relationship between the application status of ISO 9000 Quality Management System in the school with the quality and productivity of teachers (QPT). This study is an early exploratory study in the form of a case study. The orientation of the study is to look at th...

Full description

Saved in:

Bibliographic Details
Main Author:	Ismail, Hj. Abdullah
Format:	Thesis
Language:	eng eng
Published:	1999
Subjects:	LB2801-3095 School administration and organization
Online Access:	https://etd.uum.edu.my/561/1/ISMAIL_BIN_HJ._ABDULLAH_-_Sistem_kualiti_ISO_9002_di_sekolah_-_Hubungkait_status_pelaksanaan_dengan_kualiti_dan_produktiviti_guru.pdf https://etd.uum.edu.my/561/2/1.ISMAIL_BIN_HJ._ABDULLAH_-_Sistem_kualiti_ISO_9002_di_sekolah_-_Hubungkait_status_pelaksanaan_dengan_kualiti_dan_produktiviti_guru.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-uum-etd.561
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	LB2801-3095 School administration and organization
spellingShingle	LB2801-3095 School administration and organization Ismail, Hj. Abdullah Sistem Pengurusan Kualiti ISO 9002 di Sekolah : Hubungkait Status Pelaksanaan dengan Kualiti dan Produktiviti Guru
description	The aim of the study is to see the relationship between the application status of ISO 9000 Quality Management System in the school with the quality and productivity of teachers (QPT). This study is an early exploratory study in the form of a case study. The orientation of the study is to look at the differences of the dimensions of the quality and productivity of teachers with regards to 3 school systems, that is, School With ISO 9002 Certification (known as Gl School), School In The Process Of Achieving The ISO 9002 Certification (G2 School), and School Without the ISO 9062 system. This case study is carried out in the Perks State, as two of the subjects, Gl and G2 are in that state. The instrument used to measure the quality and productivity of teachers was developed by Rahmah Yusak (1997). The instrument used for this study is the school’s administrators version. The result shows that the School Without ISO 9002 (G3) has a positive and high mean score than the School In The Process of Achieving ISO 9002 (G2), and also the School With ISO 9002 Certification (Gl), The dimensions in Gl that obtain high means were discipline, good morals, commitment, teamwork, and management. For G2 School, highly valued dimensions were good morals, discipline, commitment, teamwork, and management. Whereas G3 School, the dimensions that preceeded others were discipline, good morals, teamwork, commitment, and proactive. The research had fulfilled the purpose and objective where the comparison between the three different application status of ISO 9002 in the schools was contrasted in the dimensions of the quality and productivity of teachers. As a conclusion, the three schools with different status of the application of the ISO 9000 system, have a high quality dan productivity of teachers in the evaluation of the schools’ administrators.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Ismail, Hj. Abdullah
author_facet	Ismail, Hj. Abdullah
author_sort	Ismail, Hj. Abdullah
title	Sistem Pengurusan Kualiti ISO 9002 di Sekolah : Hubungkait Status Pelaksanaan dengan Kualiti dan Produktiviti Guru
title_short	Sistem Pengurusan Kualiti ISO 9002 di Sekolah : Hubungkait Status Pelaksanaan dengan Kualiti dan Produktiviti Guru
title_full	Sistem Pengurusan Kualiti ISO 9002 di Sekolah : Hubungkait Status Pelaksanaan dengan Kualiti dan Produktiviti Guru
title_fullStr	Sistem Pengurusan Kualiti ISO 9002 di Sekolah : Hubungkait Status Pelaksanaan dengan Kualiti dan Produktiviti Guru
title_full_unstemmed	Sistem Pengurusan Kualiti ISO 9002 di Sekolah : Hubungkait Status Pelaksanaan dengan Kualiti dan Produktiviti Guru
title_sort	sistem pengurusan kualiti iso 9002 di sekolah : hubungkait status pelaksanaan dengan kualiti dan produktiviti guru
granting_institution	Universiti Utara Malaysia
granting_department	Sekolah Siswazah
publishDate	1999
url	https://etd.uum.edu.my/561/1/ISMAIL_BIN_HJ._ABDULLAH_-_Sistem_kualiti_ISO_9002_di_sekolah_-_Hubungkait_status_pelaksanaan_dengan_kualiti_dan_produktiviti_guru.pdf https://etd.uum.edu.my/561/2/1.ISMAIL_BIN_HJ._ABDULLAH_-_Sistem_kualiti_ISO_9002_di_sekolah_-_Hubungkait_status_pelaksanaan_dengan_kualiti_dan_produktiviti_guru.pdf
_version_	1747826943917555712
spelling	my-uum-etd.5612013-07-24T12:07:52Z Sistem Pengurusan Kualiti ISO 9002 di Sekolah : Hubungkait Status Pelaksanaan dengan Kualiti dan Produktiviti Guru 1999-05-25 Ismail, Hj. Abdullah Sekolah Siswazah Graduate School LB2801-3095 School administration and organization The aim of the study is to see the relationship between the application status of ISO 9000 Quality Management System in the school with the quality and productivity of teachers (QPT). This study is an early exploratory study in the form of a case study. The orientation of the study is to look at the differences of the dimensions of the quality and productivity of teachers with regards to 3 school systems, that is, School With ISO 9002 Certification (known as Gl School), School In The Process Of Achieving The ISO 9002 Certification (G2 School), and School Without the ISO 9062 system. This case study is carried out in the Perks State, as two of the subjects, Gl and G2 are in that state. The instrument used to measure the quality and productivity of teachers was developed by Rahmah Yusak (1997). The instrument used for this study is the school’s administrators version. The result shows that the School Without ISO 9002 (G3) has a positive and high mean score than the School In The Process of Achieving ISO 9002 (G2), and also the School With ISO 9002 Certification (Gl), The dimensions in Gl that obtain high means were discipline, good morals, commitment, teamwork, and management. For G2 School, highly valued dimensions were good morals, discipline, commitment, teamwork, and management. Whereas G3 School, the dimensions that preceeded others were discipline, good morals, teamwork, commitment, and proactive. The research had fulfilled the purpose and objective where the comparison between the three different application status of ISO 9002 in the schools was contrasted in the dimensions of the quality and productivity of teachers. As a conclusion, the three schools with different status of the application of the ISO 9000 system, have a high quality dan productivity of teachers in the evaluation of the schools’ administrators. 1999-05 Thesis https://etd.uum.edu.my/561/ https://etd.uum.edu.my/561/1/ISMAIL_BIN_HJ._ABDULLAH_-_Sistem_kualiti_ISO_9002_di_sekolah_-_Hubungkait_status_pelaksanaan_dengan_kualiti_dan_produktiviti_guru.pdf application/pdf eng validuser https://etd.uum.edu.my/561/2/1.ISMAIL_BIN_HJ._ABDULLAH_-_Sistem_kualiti_ISO_9002_di_sekolah_-_Hubungkait_status_pelaksanaan_dengan_kualiti_dan_produktiviti_guru.pdf application/pdf eng public masters masters Universiti Utara Malaysia Abdul Rafie Mahat (1997). "TQM dan ISO 9000 Pelaksanaan dalam Sistem Pendidikan : Harapan dan Cabaran" dalam Jurnal. Kuala Trengganu : Maktab Perguruan Pasir Panjang. Abulhasan M. Sadeq dan A. Khaliq Ahmad (1996) Ed. Quality Management - Islamic Perspectives. Kuala Lumpur : Leeds Publications. Ahmad Mahdzan (1997) Ed. Ke-2. Kaedah Penyelidikan Sosioekonomi. Kuala Lumpur : Dewan Bahasa dan Pustaka. Ahmad Merican Othman (1996). ISO untuk Pembaharuan Orsanisasi. Kertas kerja dibentangkan dalam Seminar Nasional Ke-6 Pengurusan dan Kepemimpinan Pendidikan, Institut Aminuddin Baki, Genting Highlands. Al-Quran dan Terjemahnya (1971). Jakarta : Yayasan Penyelenggara Penterjemah/Pentafsir Al-Quran. American Psychological Association (1995). Publication Manual of the American Psychological Association (4th Ed.). Washington D.C. : American Psychological Association. Anderson, Al (1994). "Education - From Vision To Strategies" dalam The Total Ouality Review. March/April. Arcaro,J. S. (1995). Quality In Education - An Implementation Handbook, Delray Beach : St. Lucie Press. Atan Long (1991). Pedagogi Kaedah Am Mengajar. Petaling Jaya : Amiza Publishing Sdn. Bhd. Bailey, K.D. (1992). Kaedah Penyeliidkan Sosial (terj. oleh : Hashim Awang). Kuala Lumpur : Dewan Bahasa & Pustaka. Beare, H., Caldwell, B.J. & Millikan, R.H. (1989). Creating An Excellent School. London: Routledge. "Perlis Perintis MS ISO 9002 Dalam Pendidikan". (1997). Berita Pengurusan dan Kepemimpinan, Bil. 6 Jld. I, Julai-Ogos 1997, Genting Highlands : Institut Arninuddin Baki. "Perlis Perintis MS ISO 9002 Dalam Pendidikan". (1997). Berita Pengurusan dan Kepemimpinan, Bil. 7 Jld. I, September-Oktober 1997. Genting Highlands : Institut Aminuddin Baki. Boaden, R. 9. (1997). "What Is Total Quality Management ... and does it matter?" dalam Total Quality Management, Vol, 8, No. 4,1997. Bone, D. and Griggs, R. (1989). Quality at Work. London : Kogan Page. Buletin Kualiti (1996, Bil. 5, November). Kuala Lumpur : Dewan Bahasa dan Pustaka. Buletin Kualiti dan Standard (1996, Vol. 5, No. I, May). Shah Alam : SIRIM Berhad. Chek Mat (1996). Pengurusan Berkualiti Dalam Perkhidmatan, Kuala Lumpur : Utusan Publications & Distributors Sdn. Bhd. Cascio, Wayne F.(1995). Pengurusan Sumber Manusia - Produktiviti, Kualiti Kehidupan Bekerja, Keuntungan. (terjemahan oleh Mohd. Salmi Mohd. Sohod dan Siti Nadzrah). Kuala Lumpur : Dewan Bahasa dan Pustaka. Crosby, Philip B. (1989). Let's Talk Quality. New York : McGraw Hill Publishing Company. English, F. W. dan Hill, J. C. (1994). Total Quality Education - Transforming Schools Into Learning Places. Thousand Oaks : Corwin Press Inc. Fields, Joseph C. (1994). Total Quality for Schools- A quide for Implementation. Milwaukee, Wisconsin : ASQC Quality Press. Gaither, N. (1996). 7th. Ed. Production and Operations Management. Belmont: Duxbury Press. Garis Panduan bagi Melaksanakan MS IS0 9000 Dalam Perkhidmatan Awam (1995). Kuala Lumpur : Penerbit Pencetak Sdn. Bhd. Ghazali Othman (1979). An Investigation of the Sources of Job Satisfaction of Malaysian School Teachers. Tesis PhD. The University of California (Belum Diterbitkan). Goddard, 0. and Leask, M.(1992). The Search for Quality. London : Paul Chapman Publishing Limited. Goetsch, D. L. dan Stanley, D.(1994). Introduction to Total Quality: Quality. Productivity, Competitiveness. New York : Mac Millan College Publishing Company. __________ (1995). Implementing Total Quality. New Jersey: Prentice Half (1995). Halse,F. dan Humprey, J. (1986). Profits from Improved Productivity. London : Kogan Page. Holt, Maurice. (1994). "The Educational Consequences of W. Edwards Deming" dalam Cortada, James. C. & Woods, John. A.(Eds.) The Quality Yearbook. New York : McGraw Hill. Hoyle, D. (1944). IS0 9000 - Quality Systems Hand Book. 2nd ed. Oxford : Butterworth Heinemann. Fitzsimmons, A.J . and Fitzsimmons, J .M. (1994). Service Management for Competitive Advantage. Mew York : Mc Graw Hill, Inc. Jabatan Perdana Menteri (1991). PKPA Bil. 6 - Panduan Mengenai Peningkatan Produktiviti Dalam Perkhidmatan Awam. Kuala Lumpur: Percetakan Nasional. Jabatan Perdana Menteri (1992). PKPA Jld. 2 - Panduan Pengurusan Kualiti Menyeluruh (TQM) Bagi Perkhidmatan Awam. Kuala Lumpur : Percetakan Nasional. Jabatan Perdana Menteri (1996). PKPA Bil. 2 - Panduan Bagi Melaksanakan MS ISO 9000 Dalam Perkhidmatan Awam, Juala Lumpur : Percetakan Nasional. Juran, J.M. (1988). On Planning for Quality. New York: The Free Press. Kerlinger, F. N. (1973). 2nd. Ed. Foundations of Behavioral Research. New York : Hoft, Rinehart and Winston, Inc, Khidmat (April, 1995). Kuala Lumpur: Unit Pemodenan Pentadbiran dan Berita Publishing Sdn. Bhd. Krajewski, L.J. & Ritzman, L. P. (1996). 4th Ed. Operations Management - Strategy and Analysis. Reading, Massachusetts : Addison-Wesly Publishing Company. LeBoeuf, Michael (1982). The Productivity Challenge. New York : McGraw Hill Book Company. Leddick, Susan (1993). "Quality Management In Schools" dalam Journal For Quality and Participation. Jan/Feb. Levin, Richard I. dan Rubin, David S. (1998). 7th. Ed. Statistics for Management. New Jersey : Prentice-Hall International, Inc. Mason, Emanuel J. dan Bramble, William J. (1989) 2nd. Ed. Understanding and Conducting Research. New York : McGraw Hill Book Company. Md. Ismail Zamzam. (1989). "Hubungan Manusia Dan Kemanusiaan Dalam Pengurusan Sekolah." Jurnal Guru. Mei 1989: 46 - 55. Md. Noor Hashim (1997). "Pelaksanaan TQM MS IS0 9002" . Kertas panduan SMK Derma, Kangar, Perlis. Michael Yeap Teck Chong (1999, January 11). "Quality Is Everyone's Responsibility". The Star, p. 9. Mohd. Idris Jauzi (1991). Reformasi Pendidikan Di Malaysia. Kuala Lumpur : Nurin Enterprise. Mohd. Tajudin Hj. Abd. Rahman (1997). "Pengurusan Kualiti Menyeluruh (PKM) - Pelaksanaan Dalam Sistem Pendidikan : Harapan dan Cabaran" dalam Jurnal Wacana Pendidikan. Kuala Trengganu : Maktab Perguruan Pasir Panjang. Murgatroyd, S. dan Morgan, C. (1994). Total Quality Management and The School. Buckingham : Open University Press. Mustafa Haji Daud (1994). Pengurusan Islam. Kuala Lumpur : Utusan Publications & Distributors Sdn. Bhd. Nik Azis Nik Pa (1994). Penqhayatan Wawasan Pembangunan Negara. Kuala Lumpur : Dewan Bahasa dan Pustaka. Noran Fauziah Yaakub dan Ahmad Mahdzan (1992). Guru dan Perguruan. Kuala Lumpur : Dewan Bahasa dan Pustaka. Novack, J.L. (1995). The ISO 9000 Quality Manual Developer. Upper Saddle River, New Jersey : Prentice-Hall. Oakland, John. S. (1996). Pengurusan Kualiti Menyeluruh (tejemahan oleh Salmi Mohd. Sohod, UUM - 1995), Kuala Lumpur : Dewan Bahasa dan Pustaka. Peach, Robert W. (Ed.)(1997). 3rd Ed. The IS0 9000 Handbook. Chicago : Irwin Professional Publishing. Perbadanan Produktiviti Negara (NPC) (1995). Malaysia TQM Casebook Series No. 1. Petaling Jaya : Perbadanan Produktiviti Negara. Petronas (1994, July). Engineering and Safety Unit. Productivity and Quality (1994, Bil. 51, Jan/Feb). National Productivrty Centre. Rafeedah Abd. Rahim (1996). "Kualiti Menyeluruh - Antara Impian dengan Realiti" dalam Buletin Kualiti , Bilanqan 5 1/1996, November 1996. Kuala Lumpur : Dewan Bahasa dan Pustaka. Rahmah Yusak (1997). Pembinaan Instrumen Untuk Mengukur Kualiti dan Produktiviti Guru Dalam Profesion Keguruan. Tesis Sarjana Sains Pengurusan UUM (belum diterbitkan). Ramachandran A. (1990). "Productivity Improvement : The Quest for Organizational Excellence" dalam Buletin INTAN. Jil. 14:2, 1990. Ramsay,P. dan Oliver, D. (1995). "Capacity and Behavior of Quality Classroom Teachers" dalam Journal of School Effectiveness and School Improvement, Vol. 6. N.4. Razali Mat Zin. (1993). Kepimpinan Dalam Pengurusan. Kuala Lumpur : Utusan Publications & Distributors Sdn. Bhd. Render, B. & Heizer, J. (1997) 2nd. Ed. Principles of Operations Management. New Jersey : Prentice Hall, International, Inc. Riggs, James. L. and Felix, Glenn. H.(1983). Productivity By Objectives . New Jersey : Prentice-Hall, Inc. Robbins, Stephen P. (1993). Organizational Behavior (6th Ed.). New Jersey : Prentice Hail International, Inc. Ross, J. E. (1995). 2nd. Ed. Total Quality Manaaement - text, Cases and Readings. Delray Beach : St. Lucie Press. Rushami Zien Yusoff, et.al. (1998). 'ISO 9002 dalam Pendidikan - Buku Panduan Pelaksanaan ISO 9002 di SMK Teknik, Kangar, Perlis" . Rushami Zien Yusoff, et.al. (1998). 'ISO 9002 dalam Pendidikan" pembentangan dalam Bengkel ISO 9002 di Institut Pengurusan Kualiti, Universiti Utara Malaysia pada 30 September - 1 Oktober 1998. Sallis, E. (1993). Total Quality Management in Education. London : Kogan Page Limited. Schmoker, Mike. & Wilson, Richard B. (1994). "Transforming Schools Through Total Quality Education." dalam Cortada, James. C. & Woods, John. A.(Eds.) The Quality Yearbook. New York : McGraw Hill. Seidman dan Skenche (1991). Productivity - the Proven Path to Excellence in US Companies. Sekaran, Uma. (1992) 2nd. Ed. Research Methods for Business: A Skill-Building Approach. New York : John Wiley & Sons, Inc. Shetty, Y. K. dan Buehler, Vernon M. (Eds.) (1988). Competing Through Productivity and Quality. Cambridge : Productivity Press. Stern, David (1996). "Quality Teachers, Quality Schools : International Perpectives and Policy Implications" dalam Teaching and Teacher Education, Vol. 12. No. 5, pp. 501-517. Thomas, Brain. (1995). The Human Dimension of Quality. London : McGraw Hill Book Company. Tribus, Myron (1993). "Quality Management In Education" dalam Journal for Quality and Participation. Jan/Feb. Unnikrishnan Menon (1997). "TQM dan ISO 9000 Pelaksanaan dalam Sistem Pendidikan : Harapan dan Cabaran" dalam Jurnal Wacana Pendidikan '97. Kuala Trengganu : Maktab Perguruan Pasir Panjang. Van Dalen, D.B. (1993). Ed. Ke-4. Memahami Penyelidikan Pendidikan - Satu Pengenalan. (terj. Oleh : Abd. Fatah & Mohd. Majid). Serdang : Penerbit Universiti Pertanian Malaysia. Wan Mohd. Zahid Mohd. Noordin (1993). Wawasan Pendidikan -Agenda Pengisian. Kuala Lumpur : Nurin Enterprise. Yusuf Al-Qardhawi (1996). Fiqh Keutamaan - Satu kajian Baru Dari Perspektif Al-Ouran dan Al-Sunnah (terj. Oleh Ahmad Nuryadi Asmawi dari Fiqh al-Awlawiyyat Dirasah Jadidah fi Daw'i al-Qur'an wa al-Sunnah). Batu Caves : Thinker's Library Sdn. Bhd.

Sistem Pengurusan Kualiti ISO 9002 di Sekolah : Hubungkait Status Pelaksanaan dengan Kualiti dan Produktiviti Guru

Similar Items