Hubungan di antara tanggapan gaya kepimpinan, budaya organisasi dan pelaksanaan TQM di agensi kerajaan Negeri Pahang

Hubungan di antara tanggapan gaya kepimpinan, budaya organisasi dan pelaksanaan TQM di agensi kerajaan Negeri Pahang

Due to the importance of quality in delivering services to the people through the services provided by government agencies, organizations need to carry out activities to ensure that the quality of the service provided meets the quality required by the customers. The function of good leadership pract...

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Main Author: Khairun Nisa, Mohd Arshad
Format: Thesis
Language:eng
eng
Published: 2016
Subjects:
HD28-70 Management
Industrial Management
Online Access:https://etd.uum.edu.my/5742/1/s93917_01.pdf
https://etd.uum.edu.my/5742/2/s93917_02.pdf
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id my-uum-etd.5742
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Halipah, Azizi
Mahmood, Rosli
topic HD28-70 Management
Industrial Management
spellingShingle HD28-70 Management
Industrial Management
Khairun Nisa, Mohd Arshad
Hubungan di antara tanggapan gaya kepimpinan, budaya organisasi dan pelaksanaan TQM di agensi kerajaan Negeri Pahang
description Due to the importance of quality in delivering services to the people through the services provided by government agencies, organizations need to carry out activities to ensure that the quality of the service provided meets the quality required by the customers. The function of good leadership practices and the culture of the organization can also help and support quality activities to be implemented successfully within the organization. Therefore, this study aimed to investigate factors that affect the implementation of Total Quality Management (TQM) in the government agencies in Pahang. Specifically the objective of this study is to determine whether significant relationship exists between perceived leadership styles and TQM implementation. The study also aimed to determine the mediating effect of organizational culture on the relationship between perceived leadership styles and TQM implementation. The quantitative survey method was used to collect the data. Staff of the Pahang State government agencies were chosen as the sample for this study. A disproportionate stratified random sampling procedure was used to select the respondents. A total of 1,500 survey questionnaires were distributed and only 325 were returned, giving a response rate of 21.67 percent but only 277 could be used for further analysis. The findings indicated that significant relationship exists between the three variables (perceived transformational leadership style, perceived transactional leadership style and organizational culture) and TQM implementation. The study also found that organizational culture partially mediates the relationship between perceived transformational leadership style and TQM implementation and fully mediates the relationship between perceived transactional leadership style and TQM implementation. The study concluded with a discussion of the theoretical and managerial implications, and suggestions for future research.
format Thesis
qualification_name Doctor of Business Administration (DBA)
qualification_level Doctorate
author Khairun Nisa, Mohd Arshad
author_facet Khairun Nisa, Mohd Arshad
author_sort Khairun Nisa, Mohd Arshad
title Hubungan di antara tanggapan gaya kepimpinan, budaya organisasi dan pelaksanaan TQM di agensi kerajaan Negeri Pahang
title_short Hubungan di antara tanggapan gaya kepimpinan, budaya organisasi dan pelaksanaan TQM di agensi kerajaan Negeri Pahang
title_full Hubungan di antara tanggapan gaya kepimpinan, budaya organisasi dan pelaksanaan TQM di agensi kerajaan Negeri Pahang
title_fullStr Hubungan di antara tanggapan gaya kepimpinan, budaya organisasi dan pelaksanaan TQM di agensi kerajaan Negeri Pahang
title_full_unstemmed Hubungan di antara tanggapan gaya kepimpinan, budaya organisasi dan pelaksanaan TQM di agensi kerajaan Negeri Pahang
title_sort hubungan di antara tanggapan gaya kepimpinan, budaya organisasi dan pelaksanaan tqm di agensi kerajaan negeri pahang
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2016
url https://etd.uum.edu.my/5742/1/s93917_01.pdf
https://etd.uum.edu.my/5742/2/s93917_02.pdf
_version_ 1747827973605556224
spelling my-uum-etd.57422021-04-05T03:12:55Z Hubungan di antara tanggapan gaya kepimpinan, budaya organisasi dan pelaksanaan TQM di agensi kerajaan Negeri Pahang 2016 Khairun Nisa, Mohd Arshad Halipah, Azizi Mahmood, Rosli Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD28-70 Management. Industrial Management Due to the importance of quality in delivering services to the people through the services provided by government agencies, organizations need to carry out activities to ensure that the quality of the service provided meets the quality required by the customers. The function of good leadership practices and the culture of the organization can also help and support quality activities to be implemented successfully within the organization. Therefore, this study aimed to investigate factors that affect the implementation of Total Quality Management (TQM) in the government agencies in Pahang. Specifically the objective of this study is to determine whether significant relationship exists between perceived leadership styles and TQM implementation. The study also aimed to determine the mediating effect of organizational culture on the relationship between perceived leadership styles and TQM implementation. The quantitative survey method was used to collect the data. Staff of the Pahang State government agencies were chosen as the sample for this study. A disproportionate stratified random sampling procedure was used to select the respondents. A total of 1,500 survey questionnaires were distributed and only 325 were returned, giving a response rate of 21.67 percent but only 277 could be used for further analysis. The findings indicated that significant relationship exists between the three variables (perceived transformational leadership style, perceived transactional leadership style and organizational culture) and TQM implementation. The study also found that organizational culture partially mediates the relationship between perceived transformational leadership style and TQM implementation and fully mediates the relationship between perceived transactional leadership style and TQM implementation. The study concluded with a discussion of the theoretical and managerial implications, and suggestions for future research. 2016 Thesis https://etd.uum.edu.my/5742/ https://etd.uum.edu.my/5742/1/s93917_01.pdf text eng public https://etd.uum.edu.my/5742/2/s93917_02.pdf text eng public dba dba Universiti Utara Malaysia Ab Hamid, M.R., Mustafa, Z., M. Suradi, N.R., Abdullah, M., Ismail, W.R., M. Ali, Z., Idris, F., Yaziz, S.R., & Mustofa@Ismail, Z. (2010). Value-Based Total Performance Excellence Model: An Overview. Jurnal Teknologi, 52, 95-104. Abdullah Hashim, R. (2010). Perceived leadership style and commitment to service quality among academic staff: The mediating influence of job satisfaction. 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