G2G interaction model of information sharing among local agencies based on phenomenology approach: Dhi-qar province employees’ viewpoints

The exchange of information electronically has help local agencies to increase their productivity and performance. At the same time, it improves the process of policy-making by providing better public services to citizens. However, only a few studies that examine the factors influencing the electron...

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Main Author:	Al-Khafaji, Nassir Jabir Farhan
Format:	Thesis
Language:	eng eng eng
Published:	2016
Subjects:	JF Political institutions (General)
Online Access:	https://etd.uum.edu.my/5785/1/depositpermission_s93456.pdf https://etd.uum.edu.my/5785/11/s93456_01.pdf https://etd.uum.edu.my/5785/12/s93456_02.pdf
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id	my-uum-etd.5785
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Shitu, Abdul Jaleel Kehinde Sheik Osman, Wan Rozaini
topic	JF Political institutions (General)
spellingShingle	JF Political institutions (General) Al-Khafaji, Nassir Jabir Farhan G2G interaction model of information sharing among local agencies based on phenomenology approach: Dhi-qar province employees’ viewpoints
description	The exchange of information electronically has help local agencies to increase their productivity and performance. At the same time, it improves the process of policy-making by providing better public services to citizens. However, only a few studies that examine the factors influencing the electronic interaction among local agencies in developing countries, including in Iraq. In fact, government agencies usually rely on information provided by other government agencies, making the electronic interactions crucial for effective inter-organizational operations management in the government. This study aims to determine the factors affecting the interaction among local agencies in Dhi-Qar, Iraq. Thus, it proposes a government-to-government (G2G) interaction model among local agencies from the environmental, organizational, and technological contexts, using phenomenological approach based on the Diffusion of Innovation and Social Exchange theories. Data were collected in two phases. First, a series of interviews with local egovernment employees were carried out to discover the factors that influence the G2G interaction in Dhi-Qar, Iraq. Later, another series of semi-structured interviews focusing on extracting the main issues that influence G2G interaction was followed. The collected data were validated through triangulation and member checking. A case study was used to confirm the findings. The study has discovered the factors that influence the electronic interaction among local agencies in Dhi-Qar. The factors are benefits, compatibility, complexity, costs, information security, inter-agency trust, internal resistance to change, information technology (IT) capability, legislation, physical security, and top management support. Based on these factors, the government-to-government interaction model (G2GIM) is proposed. This model can be applied to different local agencies in implementing e-government projects.
format	Thesis
qualification_name	Ph.D.
qualification_level	Doctorate
author	Al-Khafaji, Nassir Jabir Farhan
author_facet	Al-Khafaji, Nassir Jabir Farhan
author_sort	Al-Khafaji, Nassir Jabir Farhan
title	G2G interaction model of information sharing among local agencies based on phenomenology approach: Dhi-qar province employees’ viewpoints
title_short	G2G interaction model of information sharing among local agencies based on phenomenology approach: Dhi-qar province employees’ viewpoints
title_full	G2G interaction model of information sharing among local agencies based on phenomenology approach: Dhi-qar province employees’ viewpoints
title_fullStr	G2G interaction model of information sharing among local agencies based on phenomenology approach: Dhi-qar province employees’ viewpoints
title_full_unstemmed	G2G interaction model of information sharing among local agencies based on phenomenology approach: Dhi-qar province employees’ viewpoints
title_sort	g2g interaction model of information sharing among local agencies based on phenomenology approach: dhi-qar province employees’ viewpoints
granting_institution	Universiti Utara Malaysia
granting_department	Awang Had Salleh Graduate School of Arts & Sciences
publishDate	2016
url	https://etd.uum.edu.my/5785/1/depositpermission_s93456.pdf https://etd.uum.edu.my/5785/11/s93456_01.pdf https://etd.uum.edu.my/5785/12/s93456_02.pdf
_version_	1747827981813809152
spelling	my-uum-etd.57852020-11-01T06:21:17Z G2G interaction model of information sharing among local agencies based on phenomenology approach: Dhi-qar province employees’ viewpoints 2016 Al-Khafaji, Nassir Jabir Farhan Shitu, Abdul Jaleel Kehinde Sheik Osman, Wan Rozaini Awang Had Salleh Graduate School of Arts & Sciences Awang Had Salleh Graduate School of Arts and Sciences JF Political institutions (General) The exchange of information electronically has help local agencies to increase their productivity and performance. At the same time, it improves the process of policy-making by providing better public services to citizens. However, only a few studies that examine the factors influencing the electronic interaction among local agencies in developing countries, including in Iraq. In fact, government agencies usually rely on information provided by other government agencies, making the electronic interactions crucial for effective inter-organizational operations management in the government. This study aims to determine the factors affecting the interaction among local agencies in Dhi-Qar, Iraq. Thus, it proposes a government-to-government (G2G) interaction model among local agencies from the environmental, organizational, and technological contexts, using phenomenological approach based on the Diffusion of Innovation and Social Exchange theories. Data were collected in two phases. First, a series of interviews with local egovernment employees were carried out to discover the factors that influence the G2G interaction in Dhi-Qar, Iraq. Later, another series of semi-structured interviews focusing on extracting the main issues that influence G2G interaction was followed. The collected data were validated through triangulation and member checking. A case study was used to confirm the findings. The study has discovered the factors that influence the electronic interaction among local agencies in Dhi-Qar. The factors are benefits, compatibility, complexity, costs, information security, inter-agency trust, internal resistance to change, information technology (IT) capability, legislation, physical security, and top management support. Based on these factors, the government-to-government interaction model (G2GIM) is proposed. This model can be applied to different local agencies in implementing e-government projects. 2016 Thesis https://etd.uum.edu.my/5785/ https://etd.uum.edu.my/5785/1/depositpermission_s93456.pdf text eng staffonly https://etd.uum.edu.my/5785/11/s93456_01.pdf text eng public https://etd.uum.edu.my/5785/12/s93456_02.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia Abdalla, S. (2012). An e-government adoption framework for developing countries: a case study from Sudan. Cranfield University. 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