Awareness and Perceptions of Managers in a Manufacturing Organization Regarding Total Quality Management (TQM)

A survey concerning managers’ awareness and perception of TQM was carried out in a manufacturing organization to examine: the awareness of managers regarding TQM; the perception of managers regarding the Critical Success Factors; and the difficulties perceived by managers in getting commitment to T...

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Main Author:	Maktiar Singh, Amarjit Kaur
Format:	Thesis
Language:	eng eng
Published:	1993
Subjects:	HD62 Standardization Simplification Waste
Online Access:	https://etd.uum.edu.my/581/1/Amarjit_Kaur_Maktiar_Singh.pdf https://etd.uum.edu.my/581/2/Amarjit_Kaur_MaktiarSingh_93.pdf
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id	my-uum-etd.581
record_format	uketd_dc
spelling	my-uum-etd.5812022-06-01T08:02:35Z Awareness and Perceptions of Managers in a Manufacturing Organization Regarding Total Quality Management (TQM) 1993-12 Maktiar Singh, Amarjit Kaur Sekolah Siswazah Graduate School HD62 Standardization. Simplification. Waste A survey concerning managers’ awareness and perception of TQM was carried out in a manufacturing organization to examine: the awareness of managers regarding TQM; the perception of managers regarding the Critical Success Factors; and the difficulties perceived by managers in getting commitment to TQM. The awareness and perception of TQM are based on two models - Model for TQM implementation and Critical Hierarchy Model.The sample comprised of 261 top, middle and lower managers from 13 departments (Personnel and General Affairs, Cost Control, Accounts, Purchasing, Shipping, Electronic Data Processing, Value Engineering, Engineering, Production/ Operations, Production Control, Production Engineering, Quality Control, and Parts Control). The alternative hypotheses developed for this research are: Awareness of managers regarding TQM differ according to level of management and departments; Perception of managers regarding the critical success factors differ according to level of management and departments; and The difficulties perceived by managers in getting commitment to TQM differ according to level of management and departments. Findings revealed that no statistical significant differences exists for: managers’ awareness regarding TQM among levels of management; managers’ perception regarding the CSF among levels of management; and managers’ perception of difficulties/barriers among levels of management and departments. Findings revealed that statistically significant differences exists for: managers’ awareness regarding TQM among departments and managers’ perception regarding CSF among departments. Satisfying external customers/clients is what TQM means to most managers. Managers considered necessary management behaviors as the most critical factor in TQM implementation. Results reflect that TQM is partially practiced in the organization. Findings of this study were discussed in relation to previous research and literature on TQM. 1993-12 Thesis https://etd.uum.edu.my/581/ https://etd.uum.edu.my/581/1/Amarjit_Kaur_Maktiar_Singh.pdf text eng public https://etd.uum.edu.my/581/2/Amarjit_Kaur_MaktiarSingh_93.pdf text eng public masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	HD62 Standardization Simplification Waste
spellingShingle	HD62 Standardization Simplification Waste Maktiar Singh, Amarjit Kaur Awareness and Perceptions of Managers in a Manufacturing Organization Regarding Total Quality Management (TQM)
description	A survey concerning managers’ awareness and perception of TQM was carried out in a manufacturing organization to examine: the awareness of managers regarding TQM; the perception of managers regarding the Critical Success Factors; and the difficulties perceived by managers in getting commitment to TQM. The awareness and perception of TQM are based on two models - Model for TQM implementation and Critical Hierarchy Model.The sample comprised of 261 top, middle and lower managers from 13 departments (Personnel and General Affairs, Cost Control, Accounts, Purchasing, Shipping, Electronic Data Processing, Value Engineering, Engineering, Production/ Operations, Production Control, Production Engineering, Quality Control, and Parts Control). The alternative hypotheses developed for this research are: Awareness of managers regarding TQM differ according to level of management and departments; Perception of managers regarding the critical success factors differ according to level of management and departments; and The difficulties perceived by managers in getting commitment to TQM differ according to level of management and departments. Findings revealed that no statistical significant differences exists for: managers’ awareness regarding TQM among levels of management; managers’ perception regarding the CSF among levels of management; and managers’ perception of difficulties/barriers among levels of management and departments. Findings revealed that statistically significant differences exists for: managers’ awareness regarding TQM among departments and managers’ perception regarding CSF among departments. Satisfying external customers/clients is what TQM means to most managers. Managers considered necessary management behaviors as the most critical factor in TQM implementation. Results reflect that TQM is partially practiced in the organization. Findings of this study were discussed in relation to previous research and literature on TQM.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Maktiar Singh, Amarjit Kaur
author_facet	Maktiar Singh, Amarjit Kaur
author_sort	Maktiar Singh, Amarjit Kaur
title	Awareness and Perceptions of Managers in a Manufacturing Organization Regarding Total Quality Management (TQM)
title_short	Awareness and Perceptions of Managers in a Manufacturing Organization Regarding Total Quality Management (TQM)
title_full	Awareness and Perceptions of Managers in a Manufacturing Organization Regarding Total Quality Management (TQM)
title_fullStr	Awareness and Perceptions of Managers in a Manufacturing Organization Regarding Total Quality Management (TQM)
title_full_unstemmed	Awareness and Perceptions of Managers in a Manufacturing Organization Regarding Total Quality Management (TQM)
title_sort	awareness and perceptions of managers in a manufacturing organization regarding total quality management (tqm)
granting_institution	Universiti Utara Malaysia
granting_department	Sekolah Siswazah
publishDate	1993
url	https://etd.uum.edu.my/581/1/Amarjit_Kaur_Maktiar_Singh.pdf https://etd.uum.edu.my/581/2/Amarjit_Kaur_MaktiarSingh_93.pdf
_version_	1747826948621467648

Awareness and Perceptions of Managers in a Manufacturing Organization Regarding Total Quality Management (TQM)

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