Faktor-faktor yang mempengaruhi kepuasan pengguna UUM Portal Single Sign On

Nowadays, computer information systems are a component that is well known to the organization in Malaysia. UUM Information Technology (UUMIT) as the department responsible for providing services related to Information Technology (IT) for Universiti Utara Malaysia (UUM) community, always looking forw...

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Main Author:	Nor'azzah, Yusoff
Format:	Thesis
Language:	eng eng
Published:	2016
Subjects:	HF5415.33 Consumer Behavior.
Online Access:	https://etd.uum.edu.my/5895/1/s814404_01.pdf https://etd.uum.edu.my/5895/2/s814404_02.pdf
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id	my-uum-etd.5895
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Md. Salleh, Salniza
topic	HF5415.33 Consumer Behavior.
spellingShingle	HF5415.33 Consumer Behavior. Nor'azzah, Yusoff Faktor-faktor yang mempengaruhi kepuasan pengguna UUM Portal Single Sign On
description	Nowadays, computer information systems are a component that is well known to the organization in Malaysia. UUM Information Technology (UUMIT) as the department responsible for providing services related to Information Technology (IT) for Universiti Utara Malaysia (UUM) community, always looking forward to improve the services provided. One of the efforts that have been implemented are developing UUM Portal Single Sign On (PSSO). This study aims to examine the factors that influence satisfaction of PSSO user. The objectives of the study are to identify the relationship between the quality of the system to the satisfaction of PSSO user, to analyze the relationship between the quality of information with the satisfaction of PSSO user and the relationship between service quality and the satisfaction of PSSO user. DeLone and McLean model is used as the basis for the formation of the variables. This study involved full-time UUM Bachelor students. A total of 150 questionnaires were distributed and only 138 can be used for analysis. Hypotheses on the relationship variables were tested using regression analysis. Results showed that system quality, information quality and service quality has a positive and significant relationship with user satisfaction. The implications of the findings, limitations and suggestions for future research are also discussed.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Nor'azzah, Yusoff
author_facet	Nor'azzah, Yusoff
author_sort	Nor'azzah, Yusoff
title	Faktor-faktor yang mempengaruhi kepuasan pengguna UUM Portal Single Sign On
title_short	Faktor-faktor yang mempengaruhi kepuasan pengguna UUM Portal Single Sign On
title_full	Faktor-faktor yang mempengaruhi kepuasan pengguna UUM Portal Single Sign On
title_fullStr	Faktor-faktor yang mempengaruhi kepuasan pengguna UUM Portal Single Sign On
title_full_unstemmed	Faktor-faktor yang mempengaruhi kepuasan pengguna UUM Portal Single Sign On
title_sort	faktor-faktor yang mempengaruhi kepuasan pengguna uum portal single sign on
granting_institution	Universiti Utara Malaysia
granting_department	School of Business Management
publishDate	2016
url	https://etd.uum.edu.my/5895/1/s814404_01.pdf https://etd.uum.edu.my/5895/2/s814404_02.pdf
_version_	1747827986857459712
spelling	my-uum-etd.58952021-04-19T03:00:58Z Faktor-faktor yang mempengaruhi kepuasan pengguna UUM Portal Single Sign On 2016 Nor'azzah, Yusoff Md. Salleh, Salniza School of Business Management Pusat Pengajian Pengurusan Perniagaan HF5415.33 Consumer Behavior. Nowadays, computer information systems are a component that is well known to the organization in Malaysia. UUM Information Technology (UUMIT) as the department responsible for providing services related to Information Technology (IT) for Universiti Utara Malaysia (UUM) community, always looking forward to improve the services provided. One of the efforts that have been implemented are developing UUM Portal Single Sign On (PSSO). This study aims to examine the factors that influence satisfaction of PSSO user. The objectives of the study are to identify the relationship between the quality of the system to the satisfaction of PSSO user, to analyze the relationship between the quality of information with the satisfaction of PSSO user and the relationship between service quality and the satisfaction of PSSO user. DeLone and McLean model is used as the basis for the formation of the variables. This study involved full-time UUM Bachelor students. A total of 150 questionnaires were distributed and only 138 can be used for analysis. Hypotheses on the relationship variables were tested using regression analysis. Results showed that system quality, information quality and service quality has a positive and significant relationship with user satisfaction. The implications of the findings, limitations and suggestions for future research are also discussed. 2016 Thesis https://etd.uum.edu.my/5895/ https://etd.uum.edu.my/5895/1/s814404_01.pdf text eng public https://etd.uum.edu.my/5895/2/s814404_02.pdf text eng public masters masters Universiti Utara Malaysia Aburas, R., Raihan, N., & Hamid, A. (2013). Measurement models of Information Service Quality: A Study On The Banking Sector. International Journal of Scientific & Technology Research, 2(5), 74-79. Agus, A., Barker, S., & Kandampully, J. (2007). An exploratory study of service quality in the Malaysian public service sector. International Journal of Quality & Reliability Management, 24(2), 177-190. Ainin, S., Bahri, S., & Ahmad, A. (2012). Evaluating portal performance: A study of the National Higher Education Fund Corporation (PTPTN) portal. Telematics and Informatics, 29(3), 314-323. AL Athmay, A. A. A., Fantazy, K., & Kumar, V. (2016). 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