Business excellence model and its impact on organizational performance
Business Excellence Model (BEM) was first introduced in Malaysia in the 90s by the Malaysia Productivity Corporation (MPC) through the Quality Management Excellence Award (QMEA) and Prime Minister Quality Award (PMQA) whereby the model is used as a criterion for the assessment of organization'...
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| Format: | Thesis |
| Language: | eng eng |
| Published: |
2016
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| Online Access: | https://etd.uum.edu.my/5943/1/s818140_01.pdf https://etd.uum.edu.my/5943/2/s818140_02.pdf |
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