Tahap kepuasan pelanggan terhadap kualiti perkhidmatan: Kajian kes di Jabatan Bendahari Universiti Utara Malaysia
The aim of this study is to assess customer satisfaction with the quality of financial management services provided by the Jabatan Bendahari, Universiti Utara Malaysia (UUM). Five dimensions of service quality (SERQUAL) the reliability, tangible, empathy, responsiveness and assurance has been appli...
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| Format: | Thesis |
| Language: | eng eng |
| Published: |
2015
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| Online Access: | https://etd.uum.edu.my/5988/1/s814274_01.pdf https://etd.uum.edu.my/5988/2/s814274_02.pdf |
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