Determinant factors of job satisfaction: A case of unit trust agents in Johor Bahru

One major issue faced by the unit trust industry in Malaysia is job satisfaction among agents. This is followed by the concerns of the unit trust supervisors’ preference for good leadership and the supervisor-subordinate troubled relationship. Past studies have shown that job satisfaction could be...

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Main Author:	Chin, Swee Kwan
Format:	Thesis
Language:	eng eng
Published:	2016
Subjects:	HF5549-5549.5 Personnel Management Employment
Online Access:	https://etd.uum.edu.my/6242/1/s92800_01.pdf https://etd.uum.edu.my/6242/2/s92800_02a.pdf
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id	my-uum-etd.6242
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Md. Isa, Filzah
topic	HF5549-5549.5 Personnel Management Employment
spellingShingle	HF5549-5549.5 Personnel Management Employment Chin, Swee Kwan Determinant factors of job satisfaction: A case of unit trust agents in Johor Bahru
description	One major issue faced by the unit trust industry in Malaysia is job satisfaction among agents. This is followed by the concerns of the unit trust supervisors’ preference for good leadership and the supervisor-subordinate troubled relationship. Past studies have shown that job satisfaction could be influenced by a variety of factors. Therefore, this study determines to investigate the relationship between leadership, span of control, Islamic unit product and service perception, internal service quality perception and job satisfaction, and the mediating effect of attitude towards switching to another agency. Several key instruments like job satisfaction scale were used in this study. A total of 13 hypotheses were developed, and regression analysis was performed to analyze the mediation effect. The population consisted of 303 respondents who were unit trust agents from various organizations in Johor Bahru. All 13 hypotheses were supported, and the results show that leadership, span of control, perception towards Islamic unit trust products and services, and internal service quality have a significant relationship with job satisfaction. Similarly, attitude towards switching agency has a significant relationship with job satisfaction, and it also significantly mediates the relationship between the independent variables and job satisfaction. The findings of this study may contribute important insights into several major practitioner knowledge gaps concerning attitude and job satisfaction such as the causes of employee attitudes and how to manage and measure them. Also, the findings clearly imply that good leadership, low span of control, positive perception of Islamic unit trust and services, and high internal service quality lead to favourable attitudes and higher job satisfaction. Thus, they should provide assistance to policy makers, practitioners and marketers in their sustainability and growth efforts.
format	Thesis
qualification_name	Doctor of Business Administration (DBA)
qualification_level	Doctorate
author	Chin, Swee Kwan
author_facet	Chin, Swee Kwan
author_sort	Chin, Swee Kwan
title	Determinant factors of job satisfaction: A case of unit trust agents in Johor Bahru
title_short	Determinant factors of job satisfaction: A case of unit trust agents in Johor Bahru
title_full	Determinant factors of job satisfaction: A case of unit trust agents in Johor Bahru
title_fullStr	Determinant factors of job satisfaction: A case of unit trust agents in Johor Bahru
title_full_unstemmed	Determinant factors of job satisfaction: A case of unit trust agents in Johor Bahru
title_sort	determinant factors of job satisfaction: a case of unit trust agents in johor bahru
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2016
url	https://etd.uum.edu.my/6242/1/s92800_01.pdf https://etd.uum.edu.my/6242/2/s92800_02a.pdf
_version_	1747828043767873536
spelling	my-uum-etd.62422021-04-05T02:08:41Z Determinant factors of job satisfaction: A case of unit trust agents in Johor Bahru 2016 Chin, Swee Kwan Md. Isa, Filzah Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5549-5549.5 Personnel Management. Employment One major issue faced by the unit trust industry in Malaysia is job satisfaction among agents. This is followed by the concerns of the unit trust supervisors’ preference for good leadership and the supervisor-subordinate troubled relationship. Past studies have shown that job satisfaction could be influenced by a variety of factors. Therefore, this study determines to investigate the relationship between leadership, span of control, Islamic unit product and service perception, internal service quality perception and job satisfaction, and the mediating effect of attitude towards switching to another agency. Several key instruments like job satisfaction scale were used in this study. A total of 13 hypotheses were developed, and regression analysis was performed to analyze the mediation effect. The population consisted of 303 respondents who were unit trust agents from various organizations in Johor Bahru. All 13 hypotheses were supported, and the results show that leadership, span of control, perception towards Islamic unit trust products and services, and internal service quality have a significant relationship with job satisfaction. Similarly, attitude towards switching agency has a significant relationship with job satisfaction, and it also significantly mediates the relationship between the independent variables and job satisfaction. The findings of this study may contribute important insights into several major practitioner knowledge gaps concerning attitude and job satisfaction such as the causes of employee attitudes and how to manage and measure them. Also, the findings clearly imply that good leadership, low span of control, positive perception of Islamic unit trust and services, and high internal service quality lead to favourable attitudes and higher job satisfaction. Thus, they should provide assistance to policy makers, practitioners and marketers in their sustainability and growth efforts. 2016 Thesis https://etd.uum.edu.my/6242/ https://etd.uum.edu.my/6242/1/s92800_01.pdf text eng public https://etd.uum.edu.my/6242/2/s92800_02a.pdf text eng public dba dba Universiti Utara Malaysia Abd-Karim, M. O.H.D., & Bin Rahimie. (2010). Analyzing the characteristics and performance of Islamic funds: a critical review of the Malaysian case. Durham theses, Durham University. Retrieved from http://etheses.dur.ac.uk/521/ Abdullah, A. (1996.) Going Global: Cultural Dimensions in Malaysian Management. Kuala Lumpur, Malaysia: Malaysian Institute of Management. Abdullah, A.A., Sidek, R., & Adnan, A.A. (2012). 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