Role stressors, injustice and workplace incivility in banking sector: Mediating effect of negative emotion and moderating effect of self-monitoring
In the context of service sector, uncivil behavior toward customers is likely to harm the effectiveness of the service provider. This study aimed at identifying the level of instigated workplace incivility in the banking sector in Malaysia, particularly in Kuala Lumpur and Penang. Built upon the st...
Saved in:
Main Author: | Lim, Hui Ling |
---|---|
Format: | Thesis |
Language: | eng eng |
Published: |
2016
|
Subjects: | |
Online Access: | https://etd.uum.edu.my/6317/1/s93001_01.pdf https://etd.uum.edu.my/6317/2/s93001_02.pdf |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Relationship between despotic leadership, psychological contract breach, perception of injustice and work engagement: the mediating role of perception of job insecurity
by: Jabeen, Riffut
Published: (2022) -
The relationship between workplace stress and employee engagement in the fast-food industry: The role of organizational commitment as the mediator
by: Farah Syazwin, Mohd Sabri
Published: (2018) -
Emotional labor, employee workplace behaviors, organizational support and emotional intelligence : An empirical investigation on foreign service workers in Sabah and Labuan
by: Tan, Siew Luen
Published: (2013) -
The effect of job stressor on stress on the employees of logistics firms in Kota Kinabalu with the moderating effect of personality and stress coping strategy
by: Muhammad Naseef Abdul Majeed Farooq
Published: (2012) -
A study of job stressors on job satisfaction among
investment bankers
by: Puvana, Marimuthu
Published: (2020)