Determinats of purchase decision of client-server hardware system (C-SHS) in Malaysian SME businesses

Information and communications technologies (ICT) is regarded as an essential tool in enhancing competitiveness of small and medium enterprises (SMEs) in global marketplaces. Consequently, client-server hardware system (C-SHS) has gained its popularity in SM enterprises. However, there is no specifi...

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Main Author:	Koay, Aik Hoe
Format:	Thesis
Language:	eng eng eng
Published:	2016
Subjects:	T58.5-58.64 Information technology HF5415.33 Consumer Behavior.
Online Access:	https://etd.uum.edu.my/6319/1/depositpermission_s94693.pdf https://etd.uum.edu.my/6319/2/s94693_01.pdf https://etd.uum.edu.my/6319/3/s94693_02.pdf
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id	my-uum-etd.6319
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Mohd Harif, Mohd Amy Azhar
topic	T58.5-58.64 Information technology HF5415.33 Consumer Behavior.
spellingShingle	T58.5-58.64 Information technology HF5415.33 Consumer Behavior. Koay, Aik Hoe Determinats of purchase decision of client-server hardware system (C-SHS) in Malaysian SME businesses
description	Information and communications technologies (ICT) is regarded as an essential tool in enhancing competitiveness of small and medium enterprises (SMEs) in global marketplaces. Consequently, client-server hardware system (C-SHS) has gained its popularity in SM enterprises. However, there is no specific research done about determinants of purchase decision of C-SHS in SMEs particularly in Malaysia. Thus, this research filled this gap and developed a research problem on why and how to establish the determinants of purchase decision of C-SHS in Malaysian SME businesses. A preliminary theoretical framework based on literature and also the integration of Technology Acceptance Model, Diffusion of Innovation theory, and Technology, Organization, and Environment framework was developed. This research employed qualitative methodology using convergent interview and thematic data analysis techniques to explore and confirm the preliminary theoretical framework. Convergent interview is opted since it allows a greater depth of data collection than other types of interviews as it attempts to gain insight into the informant’s understanding of a situation or process. The identification of respondents in this research was based on a snowballing technique. The findings from this research confirmed 16 determinants of purchase decision of C-SHS in SMEs, that are, relative advantage, compatibility system, complexity system, existing IT infrastructure, trialability, cost of purchase, top management support, end user IT skill, owner characteristics, resources availability/constraint, perceived usefulness, perceived ease of use, competitive pressure, government support, customer pressure, vendors competency & support. In addition, five (5) newly determinants had been discovered, that are, scalability system, security system, new initiative, brand loyalty, and green IT environment. These newly discovered determinants represent new contributions to the body of knowledge. As a consequent, a revised theoretical framework is derived to capture these new discoveries. The finding of this research has implications on policy, practice, and methodological aspects.
format	Thesis
qualification_name	Doctor of Business Administration (DBA)
qualification_level	Doctorate
author	Koay, Aik Hoe
author_facet	Koay, Aik Hoe
author_sort	Koay, Aik Hoe
title	Determinats of purchase decision of client-server hardware system (C-SHS) in Malaysian SME businesses
title_short	Determinats of purchase decision of client-server hardware system (C-SHS) in Malaysian SME businesses
title_full	Determinats of purchase decision of client-server hardware system (C-SHS) in Malaysian SME businesses
title_fullStr	Determinats of purchase decision of client-server hardware system (C-SHS) in Malaysian SME businesses
title_full_unstemmed	Determinats of purchase decision of client-server hardware system (C-SHS) in Malaysian SME businesses
title_sort	determinats of purchase decision of client-server hardware system (c-shs) in malaysian sme businesses
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2016
url	https://etd.uum.edu.my/6319/1/depositpermission_s94693.pdf https://etd.uum.edu.my/6319/2/s94693_01.pdf https://etd.uum.edu.my/6319/3/s94693_02.pdf
_version_	1747828058176356352
spelling	my-uum-etd.63192017-06-18T17:17:36Z Determinats of purchase decision of client-server hardware system (C-SHS) in Malaysian SME businesses 2016 Koay, Aik Hoe Mohd Harif, Mohd Amy Azhar Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business T58.5-58.64 Information technology HF5415.33 Consumer Behavior. Information and communications technologies (ICT) is regarded as an essential tool in enhancing competitiveness of small and medium enterprises (SMEs) in global marketplaces. Consequently, client-server hardware system (C-SHS) has gained its popularity in SM enterprises. However, there is no specific research done about determinants of purchase decision of C-SHS in SMEs particularly in Malaysia. Thus, this research filled this gap and developed a research problem on why and how to establish the determinants of purchase decision of C-SHS in Malaysian SME businesses. A preliminary theoretical framework based on literature and also the integration of Technology Acceptance Model, Diffusion of Innovation theory, and Technology, Organization, and Environment framework was developed. This research employed qualitative methodology using convergent interview and thematic data analysis techniques to explore and confirm the preliminary theoretical framework. Convergent interview is opted since it allows a greater depth of data collection than other types of interviews as it attempts to gain insight into the informant’s understanding of a situation or process. The identification of respondents in this research was based on a snowballing technique. The findings from this research confirmed 16 determinants of purchase decision of C-SHS in SMEs, that are, relative advantage, compatibility system, complexity system, existing IT infrastructure, trialability, cost of purchase, top management support, end user IT skill, owner characteristics, resources availability/constraint, perceived usefulness, perceived ease of use, competitive pressure, government support, customer pressure, vendors competency & support. In addition, five (5) newly determinants had been discovered, that are, scalability system, security system, new initiative, brand loyalty, and green IT environment. These newly discovered determinants represent new contributions to the body of knowledge. As a consequent, a revised theoretical framework is derived to capture these new discoveries. 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