Hubung kait antara amalan perancangan strategik sistem maklumat (PSSM) dan prestasi agensi kerajaan di Malaysia: Kesan penyederhana konteks PSSM dan pendekatan PSSM

Strategic information system planning (SISP) as a management practice and process helps organizations to identify as well as selecting suitable computer- based systems for improving their organizational performance. Although, as an area of study, SISP has gained much attention among academics and pr...

Full description

Saved in:
Bibliographic Details
Main Author: Hisyam, Harun
Format: Thesis
Language:eng
eng
Published: 2016
Subjects:
Online Access:https://etd.uum.edu.my/6323/1/s92242_01.pdf
https://etd.uum.edu.my/6323/2/s92242_02.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-uum-etd.6323
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Hashim, Mohd. Khairuddin
topic T58.6-58.62 Management information systems
spellingShingle T58.6-58.62 Management information systems
Hisyam, Harun
Hubung kait antara amalan perancangan strategik sistem maklumat (PSSM) dan prestasi agensi kerajaan di Malaysia: Kesan penyederhana konteks PSSM dan pendekatan PSSM
description Strategic information system planning (SISP) as a management practice and process helps organizations to identify as well as selecting suitable computer- based systems for improving their organizational performance. Although, as an area of study, SISP has gained much attention among academics and practitioners, research that focuses on SISP in government agencies has not been emphasized. Given the limited number of studies on SISP in government agencies, this study initiated an attempt to investigate SISP among government agencies in Malaysia. The objectives of this study were to determine the relationship between SISP practices and performance of government agencies as well as to determine whether SISP contexts and SISP approaches moderate the relationship between SISP practices and performance of government agencies. More specifically, the study adopted the contingency framework to examine the moderating effects of SISP contexts and SISP approaches on the relationship between SISP practices and performance of government agencies in Malaysia. Questionnaires were sent to 254 government agencies that were registered with the Malaysian Administrative Modernization and Management Planning Unit (MAMPU). Descriptive analysis, Pearson correlation, and multiple and hierarchical regressions were used to analyze the data. Based on the analyses of the data obtained from the respondents, the results of the study indicated positive relationships between SISP practices and performance of the government agencies. Furthermore, the results also showed that SISP contexts and SISP approaches moderate the relationship between SISP practices and performance of the government agencies. The findings of this study appear to support the notion that SISP practices are related to the performance of government agencies. The association between SISP practices and the performance of government agencies as well as the moderating effects of SISP contexts and SISP approaches further suggests implications to practitioners, policy - makers and government agencies
format Thesis
qualification_name Doctor of Business Administration (DBA)
qualification_level Doctorate
author Hisyam, Harun
author_facet Hisyam, Harun
author_sort Hisyam, Harun
title Hubung kait antara amalan perancangan strategik sistem maklumat (PSSM) dan prestasi agensi kerajaan di Malaysia: Kesan penyederhana konteks PSSM dan pendekatan PSSM
title_short Hubung kait antara amalan perancangan strategik sistem maklumat (PSSM) dan prestasi agensi kerajaan di Malaysia: Kesan penyederhana konteks PSSM dan pendekatan PSSM
title_full Hubung kait antara amalan perancangan strategik sistem maklumat (PSSM) dan prestasi agensi kerajaan di Malaysia: Kesan penyederhana konteks PSSM dan pendekatan PSSM
title_fullStr Hubung kait antara amalan perancangan strategik sistem maklumat (PSSM) dan prestasi agensi kerajaan di Malaysia: Kesan penyederhana konteks PSSM dan pendekatan PSSM
title_full_unstemmed Hubung kait antara amalan perancangan strategik sistem maklumat (PSSM) dan prestasi agensi kerajaan di Malaysia: Kesan penyederhana konteks PSSM dan pendekatan PSSM
title_sort hubung kait antara amalan perancangan strategik sistem maklumat (pssm) dan prestasi agensi kerajaan di malaysia: kesan penyederhana konteks pssm dan pendekatan pssm
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2016
url https://etd.uum.edu.my/6323/1/s92242_01.pdf
https://etd.uum.edu.my/6323/2/s92242_02.pdf
_version_ 1747828059335032832
spelling my-uum-etd.63232021-04-05T02:32:15Z Hubung kait antara amalan perancangan strategik sistem maklumat (PSSM) dan prestasi agensi kerajaan di Malaysia: Kesan penyederhana konteks PSSM dan pendekatan PSSM 2016 Hisyam, Harun Hashim, Mohd. Khairuddin Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business T58.6-58.62 Management information systems Strategic information system planning (SISP) as a management practice and process helps organizations to identify as well as selecting suitable computer- based systems for improving their organizational performance. Although, as an area of study, SISP has gained much attention among academics and practitioners, research that focuses on SISP in government agencies has not been emphasized. Given the limited number of studies on SISP in government agencies, this study initiated an attempt to investigate SISP among government agencies in Malaysia. The objectives of this study were to determine the relationship between SISP practices and performance of government agencies as well as to determine whether SISP contexts and SISP approaches moderate the relationship between SISP practices and performance of government agencies. More specifically, the study adopted the contingency framework to examine the moderating effects of SISP contexts and SISP approaches on the relationship between SISP practices and performance of government agencies in Malaysia. Questionnaires were sent to 254 government agencies that were registered with the Malaysian Administrative Modernization and Management Planning Unit (MAMPU). Descriptive analysis, Pearson correlation, and multiple and hierarchical regressions were used to analyze the data. Based on the analyses of the data obtained from the respondents, the results of the study indicated positive relationships between SISP practices and performance of the government agencies. Furthermore, the results also showed that SISP contexts and SISP approaches moderate the relationship between SISP practices and performance of the government agencies. The findings of this study appear to support the notion that SISP practices are related to the performance of government agencies. The association between SISP practices and the performance of government agencies as well as the moderating effects of SISP contexts and SISP approaches further suggests implications to practitioners, policy - makers and government agencies 2016 Thesis https://etd.uum.edu.my/6323/ https://etd.uum.edu.my/6323/1/s92242_01.pdf text eng public https://etd.uum.edu.my/6323/2/s92242_02.pdf text eng public dba dba Universiti Utara Malaysia Aali, M., Sargazi, M., & Tayyar, S. H. (2014). The Necessary Factors and Conditions in Utilization of Strategic Information Systems. Kuwait Chapter of Arabian Journal of Business and Management Review. 3(7). March 2014. Abu Bakar, F., Suhaimi, M. A., & Hussain, H. (2009). Conceptualization of Strategic Information Systems Planning (PSSM) Success Model in Public Sector: An Absorptive Capacity Approach: European and Mediterranean Conference on Information Systems 2009 (EMCIS2009), July 13-14 2009, Crowne Plaza Hotel, 1-12. Abu Bakar, F., Suhaimi, M. A., & Hussin, H. (2013). Evaluating Strategic Information Systems Planning (SISP) performance among Malaysian government agencies using organizational learning‐based model. 4th International Conference on Information Systems Management and Evaluation (ICIME 2013), 13-14th May 2013, Ho Chi Minh City, Vietnam. Abdul Karim, M. R. (1995). Improving the efficiency of the public sector: A case study of Malaysia, Twelfth Meeting of Experts on the United Nations Programme in Public Administration and Finance. 31 July - 11 August, 1995, New York. Abdul Karim, M. R. (1999). Introduction: Two decades of managing change in Abdul Karim, M. A (Ed.). Reengineering the public service:Leadership and change in an electronic age. Selangor: Pelanduk Publications, 15-32. Abdul Khalid, S. N. (2008). New Public Management in Malaysia: in search of an efficient and effective service delivery. IJMS, 15 (Bumper Issu), 69-90. Afonso, A., & St. Aubyn, M. (2006a). Cross-country Efficiency of Secondary Education Provision: a Semi-parametric Analysis with Non-discretionary Inputs. EconomicModelling, 23(3), 476–491. Afonso, A., & St. Aubyn, M. (2006b). Relative Efficiency of Health Provision: a DEA Approach with Non-discretionary Inputs. ISEG-UTL, Department of Economics. Working Paper 33/2006/DE/UECE. Ahmad, M., & Mohsin, R. (2006). Implementation of electronic government in Malaysia: the status and potential for better service for the public. Public Sector ICT Management Review, 1(1), 2-10. Alias, R. A., Selamat, M. H., Abdullah, S., & Ishak, I. S. (2001). Strategic Information Systems Planning for IHLs: A preview. Paper presented at the Malaysian Science and Technology Congress 2001 (MSTC Information and Communication Technology Session, Universiti Science Malaysia, 8-10 Nov, 2001, Malaysia Al-Aboud, F. N. (2011). Strategic information systems planning: A brief review. International of Computer Science and Network Security, 11 (5), 179-183. Albadri, F., & Abdallah, S. (2010) Strategic information systems planning in UAE organization: PSSM approaches classification, Proceedings of the European, Mediterranean & Middle Eastern Conference on Information Systems. Aldag, R. J., & Stearns, T. M. (1991). Management. South-Western, OH. Altameen, A. A., Aldrees, A. I., & Alsaeed, N. A., (2014). Strategic Information System Planning (SISP). Proceedings of the World Congress on Engineering and Computer Science 2014. 1. Amaratunga, D., & Baldry, D. (2003). A conceptual framework to measure facilities management performance. Property Management, 21(2), 171-89. Amoroso, D. L. (1988). Organizational issues of end-user computing. Database, 19(3), 49-58. Amoroso, D. L., & Cheney, P. H. (1991). Testing a causal model of end-user application effectiveness. Journal of Management Information Systems, 8(1), 63-89. Andrawina, L., & Govindaraju, R. (2008). Knowledge sharing capability, absorptive capacity, and innovation: an empirical study of Indonesia's information and communication technology industries. Paper presented at the Knowledge Management International Conference, Langkawi, Malaysia. Ang, J., Shaw, N., & Pavri F. (1995). Identifying strategic management IS planning parameters using case studies. International Journal of Information Management, 15 (6), 463-474. Ang, C. L., Davies, M. A., & Finlay, P.N. (2001). An empirical model of IT usage in the malaysian public sector. Journal of Strategic Information Systems, 10, 159-174. Arawati, A., Baker, S., & Kandampully, J. (2007). An exploratory study of service quality in the Malaysian public service sector. International Journal of Quality and Reliability Management, 24 (2), 177-190. Awio, G., Lawrence, St., & Northcote, D. (2007). Community-led initiatives: reforms for better accountability, Journal of Accounting & Organizational Change, 3(3), 209-226. Bacon, N. (1991). Information Systems Strategies in Government: Recent Survey Evidence. Journal of Information Technology, 6, 94-107. Bai, R. J., & Lee, G. G. (2003). Organizational factors influencing the quality of the IS/IT strategic planning process. Industrial Management & Data Systems, 103(8), 622-632. Bajjaly, S. T. (1998). Strategic information systems planning in the public sector. American Review of Public Administration, 28(1), 75-85. Baker, B. (1995). The role of feedback in assessing information system planning effectiveness. Journal of Strategic Information System, 4(1), 61-80. Balutis, A. P., & Kiviat, P. J. (1997). Best IT Practices in the Federal Government, CIO Council, Retrieved from http://www.cio.gov/docs/iac.htm. Barua, A., Kriebel, C. H., & Mukhopadhyay, T. (1995). Information Technologies and Business Value - an Analytic and Empirical-Investigation, Information Systems Researc, 6(1), 3-23. Basahel, A. M. (2009). A Framework for Evaluation of Strategic Information System Planning (PSSM) Techniques. Brunei Business School Doctoral Symposium 23 and 24 March 2009. Basahel, A.M. (2009). Evaluating the adoption of Strategic Information Systems Planning (PSSM) in global organizations. Ph.D. Thesis, Brunel University. Basahel, A. M., & Irani, Z. (2009), Evaluation Of Strategic Information Systems Planning (PSSM) Techniques: Driver Perspective, European and Mediterranean Conference on Information Systems, 1-15. Basahel., A. M & Irani., Z (2010). Examining The Strategic Benefits Of Information Systems: A Global Case Study. European, Mediterranean & Middle Eastern Conference on Information Systems 2010 (EMCIS2010) April 12-13 2010. Bassellier, G., & Benbasat, I. (2004). Business competence of information technology professionals: Conceptual development and influence on IT-business partnerships. MIS Quarterly, 28(4), 673-694. Bassellier, G., Benbasat, I., & Reich, B. H. (2003). The influence of business manager's IT competence on championing IT Information Systems Research, 14(4), 317-336. Basu, V., Hartono, E., Lederer, A. L. & Sethi, V. (2002). The Impact of Organisational Commitment, Senior Management Involvement and Team Involvement on Strategic Information Systems Planning, Information and Management, 39, 513-524. Beath, C. M. (1991). Supporting the Information Technology Champion. MIS Quarterly, 15 (3), 355-372. Beaumaster, S. (n.d). Local government IT implementation issues: a Challenge for public administration, Proceedings of the 34th Hawaii International Conference on system Science. 5, 128. Bechor, T., Neumann, S., Zuiran, M. & Glezer, M. (2010). A contingency model for estimating success of strategic information systems planning. Information Management, 47, 17-29. Bergeron, F., Raymond, L., & Rivard, S. (2004). Ideal patterns of strategic alignment and business performance. Information & Management, 41, 1003-1020. Berndt, E. R., & Morrison, C. J. (1995), High-Tech Capital Formation and Economic Performance in U.S. Manufacturing Industries: An Exploratory Analysis, Journal of Econometrics, 65, 9-53. Bharadwaj, A. S. (2000). A resource-based perspective on information technology capability and firm performance: An empirical investigation, MIS Quarterly, 24(1), 169-196. Bhattacharjya, Jyotirmoyee & Venable, J. (2006). Adapting Soft Systems Methodology for Strategic Information Systems Planning: An Action Research Study in a Non-Profit Organisation in Australia. ACIS 2006 Proceedings. Paper 8. Retrieved from http://aisel.aisnet.org/acis2006/8 Bhatnagar, A. (2007). Strategic Information Systems Planning: Alignment of ‘IS/IT’ Planning and Business Planning, Unitec New Zealand. Retrieved from http://www.jips-k.org/dlibrary/JIPS_v06_no1_paper10.pdf Bititci, U. S., Turner, T. & Begemann, C. (1997). Integrated Performance Measurement Systems: A Development Guide, International Journal of Operations & Production Management, 17(5), 522-534. Bititci, U. S., Turner, T. & Begemann, C. (2000), Dynamics of Performance Measurement Systems. International Journal of Operations and Production Management, 20, 692–704. Boynton, A. C., & Zmud, R. W. (1987). Information Technology Planning in the 1990's: Direction for Practice and Research. MIS Quarterly, 59-71. Boynton, A. C., Zmud, R. W., & Jacobs, G. C. (1994). The Influence of IT management practice on IT use in large organizations, MIS Quarterly, 18(3), 299-318. Bozeman, B., & Bretschneider, S. (1986) Public management information systems:Theory and prescription. Public Administration Review 40 (November) Special Issue. 475-487. Boar, H. B. (2001). The Art Of Strategic Planning for Information Technology. John Wiley and Sons, New York. Bourgeois, L. J. (1980). Strategy and environment: A conceptual integration. Acad. Manage. 5, 25-39. Boschken, H. L. (1994). Organizational performance and multiple constituencies. Public Administration Review. 54(3), 308-312. Bradley, R. V., & Byrd, T. A. (2009). A Theoretical Investigation and Extension of a Model of Information Technology Architecture Maturity. Journal of Organizational and End User Computing (JOEUC), 21(4), 41-62. doi:10.4018/joeuc.2009062603 Brown, R. M., & Bostrom, R. P. (1994). Organization Designs for the management of end user computing: Reexamining the contingencies. Journal of Management Information Systems, 10(4), 183-211. Brown, I. T. J. (2004). Testing and extending theory in strategic information systems planning through literature analysis. Information Resource Management Journal, 17(4), 20-48. Brown, I. T. J. (2008). Investigating the impact of the external environment on strategic information systems planning: a qualitative inquiry, in: Proceedings of the 2008 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists on IT Research in Developing Countries: Riding the Wave of Technology, SAICSIT’08. 338, 8–15. Brown, I. (2010). Strategic Information Systems Planning: Comparing Espoused Beliefs with Practice. ECIS 2010 Proceedings. Paper 140. Retrieved from http://aisel.aisnet.org/ecis2010/140 Bruce, C., Robert K., & David, A. (2005). Strategic alignment: a practitioner's perspective, Journal of Enterprise Information Management, 18(6), 653 – 664 Bryman, A., & Cramer, D. (2001). Quantitative Data Analysis with SPSS Release 10 for Windows: A Guide for Social Scientists. London: Routledge. Brynjolfsson, E., & Hitt, L. (1996). Paradox lost? Firm-level evidence on the returns to information system spending. Management Science, 42 (2). 541-557. Burns, T., & Stalker, G. M. (1961). The Management of Innovation, Tavistock, London Burn, J. (1991). Stages of Growth in Strategic Information Systems Planning (PSSM). IEEE. Buyukkurt, M. D., & Vass, E. C. (1993) Investigation of factors contributing tosatisfaction with end-user computing process. Canadian Journal of Administration Sciences, 10(3), 212-228. Byrd, T. A., Sambamurthy, V., & Zmud, R. W. (1995). An Examination of IT Planning in a large, Diversified Public Organization. Decision Sciences, 26(1), 49-73. Byrd, T. A., & Turner, E. D. (2001). An exploratory analysis of the value of the skills of IT personnel: Their relationship to IS infrastructure and competitive advantage. Decision Sciences, 32(1), 21-54. Byrd, T. A., & Davidson, N. W. (2003). Examining possible antecedents of IT impact on the supply chain and its effect on firm performance. Information & Management, 41(2), 243-255. Candle, S. L., Gorman, W. L., & Newcomer, K. E. (1991). Key Information System Management Issues for Public Sector. MIS Quarterly, 15(2), 171-188. Candy, V., & Gordon, J. (2011). The Historical Development of Strategic Planning Theories. International Journal of Management and Information System, 15(4). Canzer, B. (2003). E-Business: Strategic Thinking and Practice, Houghton Mifflin Company, Boston, MA. Cerny, C.A., & Kaiser, H. F. (1977). A study of a measure of sampling adequacy for factor-analytic correlation matrices. Multivariate Behavioral Research, 12(1), 43-47. Chan, Y. E., Sabherwal, R., & Thatcher, J. B. (2006). Antecedents and outcomes of strategic IS alignment: An empirical investigation. IEEE Transactions on Engineering Management, 53, 27-47. Chan, Y. E. (1992). Business Strategy, Information Systems Strategy and Strategic Fit: Measurement and Performance Impacts. PhD Thesis, University of Western Ontario, 1992. Chain, Y. E., Sabherwal, R., Thatcher, J. B. (2006). Antecedents and Outcomes of Strategic Alignment: An Empirical Investigation, IEEE Transactions on Engineering Management, 53(1), 27-47. Chi, L., Jones, K. G., Lederer, A. L., Li, P., Newkirk, H. E., & Sethi, V. (2005). Environmental assessment in strategic information systems planning. International Journal of Information Management, 25(3), 253-269. Chi, J. Y., and Sun, L. (2015). IT and Competitive Advantage : A Study From Micro Perspective. Modern Economy, 6, 404-410, http”/dx.doi.org/me.2015.63038. Clark, C., Clark, J., Gambill, S., & Fielder, B. (2000). Strategic Information Systems Planning Paradoxes. Information Strategy: The Executive's Journal(Fall), 27-31. Cuenca, L., Ortiz A., & Boza A., (2010). Business and IS/IT strategic alignment framework. Emerging Trends in Technological Innovation. Doctoral Conference on Computing, Electrical and Industrial Systems. IFIP AICT 314 2010. 24–31. Cooper, D. R., & Schindler, P. S. (2003). Business Research Methods. 8th ed. New York: McGraw-Hill Irwin. Corbitt, Cheong., & Pita. (2008). Analytic Thinking Approach: an Application in Assessment and Measurement of Strategic Information Systems Planning, 19th Australasian Conference on Information Systems Application of Analytic Thinking Approach in SISP 3-5 Dec 2008. Collins, R., & McLaughlin, Y. (1998). Effective Management. CCH Australia Limited, Sydney. Cohen, W. M., & Levinthal, D. A. (1990). Absorptive capacity: A new perspective on learning and innovation. Administrative Science Quarterly, 35, 128-152. Cohen, J. F. (2008). Contextual determinants and performance implications of information systems strategy planning within South African firms. Inform Manage, 45, 547-555. Collins, R. & ,McLaughlin, Y. (1998). Effective Management. CCH Australia Limited, Sydney. Conarth, D. W., Ang, J. K. & Mattay, S. (1992). Strategic Planning for Information Systems. A Survey of Canadian Organizations. INFOR 30 (4): 364–378. Croteau, A.M., Bergeron, F., & Raymond, L. (2001). Business strategy and technological deployment: Fit and performance. Information System and Management, 6 (4). Das, S., Zahra, S., & Warkentin, M. (1991). Integrating the Content and Process of Strategic MIS Planning with Competitive Strategy. Decision Sciences, 22, 953-984. Davis, F. D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13(3), 319-340. Dean, N. J. (1968). The Computer Comes of Age. Harvard Business Review, 83-91. DeLone, W., & McLean, E. (1992). Information system success: the quest for the dependent variable. Information Systems Research, 3(1), 60–95. DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean Model of Information Systems Success: A Ten-Year Update. Journal of Management Information Systems, 19(4), 9-30. Dess, G. G. & Beard, D. W. (1984). Dimensions of Organisational Task Environments. Administrative Science Quarterly, 29, 52-73. Dhillon, G. (2008). Organizational competence for harnessing IT: A case study. Information & Management, 45, 297-303. Dibella, A., Nevis, E., & Gould, J. (1996). Understanding organizational learning capability. Journal of Management Studies, 33(3), 361-379. Donaldson, L. (2001). The Contingency Theory of Organizations. Sage, Thousand Oaks, CA. Doherty., N. F. and Fulford., H (2005). Aligning the information security policy with the strategic information systems plan. Doherthy, N. F., Marples, C. G., & Suhaimi A. (1999). The relative success of alternative approaches to strategic information systems planning: an empirical analysis. Journal of Strategic Information Systems, 8, 263-283. Doll, W. J., & Tokzadeh, G. (1988a). The measurement of End-User Computing Satisfaction. MIS Quarterly, 12(2), 258-274. Draft, R., 2001. Organization Theory and Design. 7th Edn., South-Western College Publishing, USA. Droge, C., Claycomb, C., & Germain, R. (2003). Does knowledge mediate the effect of context on performance : Some initial evidence. Decision Sciences, 34(3), 541-568. Dufner. D., Holley, L. M., & Reed, B. J. (2002). Can private sector strategic planning information system technique work for the public sector: Communication of the Association for information System, 8, 413-431. Dufner. D., Holley, L. M., & Reed, B. J. (2005). Model for U.S state government strategic information system planning (PSSM). Paper presented at the 38th Hawaii International Conference on Information System Sciences, Big Island, Hawaii. Duhan, S., Levy, M., & Powell, P. (2001). Information systems strategy in knowledge-based SMEs: the role of core competencies. European Journal of Information Systems, 10, 25-40. Duhan, S. (2007). A capabilities based toolkit for strategic information systems planning in SMEs. International Journal of Information Management, 27, 352-367. Dziuban, C. D., & Shirkey, E. C. (1974). When is a correlation matrix appropriate for factor analysis, Psychological Bulletin, 81, 358-361. Duncan, R. B. (1972). Characteristics of organizational environments and perceived environmental uncertainty. Administrative Science, 17, 313-327. Earl, M. J. (1988). Information Management: The Strategic Dimesion, Oxford University Press, Oxford, England, 1988. Earl, M. J. (1989). Management Strategies for Information Technology, Prentice Hall, Englewood Cliffs, NJ. Earl, M. J. (1990). Strategic Information Systems Planning in UK Companies: Early Results of a Field Study. Oxford Institute of Information Management Research and Discussion Paper, Templeton College, Oxford, England. Earl, M. J. (1992). Putting IT in its place: a polemic for the nineties. Journal of Information Technology, 7, 100-108. Earl, M. J. (1993). Experiences in Strategic Information Systems Planning. MIS Quarterly, 13 (1), 1-24. Earl, M., 1997, Putting IT in its place: a polemic for nineties. Journal of Information Technology, 7, 100-108. Ein-Dor, P., & Segev, E. (1978). Organizational Context and Success of Management Information Systems. Management Science, 24(10), 1064-1077. Elpez, I., & Fink, D. (2006). Information Systems Success in the Public Sector: Stakeholders’ Perspectives and Emerging Alignment Model. Informing Science and Information Technology, 3. Emory, C.W., & Cooper, D. R. (1991). Business research methods. (4th ed.). Boston, MA: Irvin. Falconer, D. J., & Hodget, R. A. (1996). A survey of strategic information system planning in Australian companies. Information System Conference of New Zealand (ISCNZ 96, 85). Feurer, R., & Chaharbaghi, K. (1995). Strategy development: past, present and future. Management Decision, 33(6), 11-21. Fiedler, F. E. (1964). A Contingency Model of Leadership Effectiveness. Advances in Experimental Social Psychology, New York: Academic Press, 1, 149-190. Fitzgerald, E. P. (1993). Success measures for information systems strategic planning. Journal of Strategic Information Systems, 2(4), 335-350. Finkelstein, C. (1981). Information Engineering. Computerworld, 15(19). 1-22. Fiol, M. C., & Lyles, M. A. (1985). Organizational learning. Academy of Management Review, 10(4), 803-813. Flavel, R., & Williams, J. (1996). Strategic Management. Prentice Hall, New York Flynn, D. J., & Goleniewska, E. (1993). A Survey of the strategic information system planning approaches in UK. Journal of Strategic Information System, 2(4), 292-319. Fountain, J.E. (2001) Building the Virtual State:Information Technology and Instructional Change, Washington, D.C.: Brookings Institution Press. Fryer, K., Antony, J., & Ogden, S. (2009). Performance management in the public sector. International Journal of Public Sector Management, 22(6), 478 – 498. Gable, G. (2010). Strategic information systems research: An archival analysis. Journal of Strategic Information Systems, 19, 3-16. Garson, G. D. (1999). Handbook of public information systems. Retrieved from http://hcl.chass.ncsu.edu/garson/dekker.htm Galbraith, J. (1973). Designing Complex Organizations. Addison-Wesley, MA. Galliers, R. D. (1993). Towards a Flexible Information Architecture: Integrating Business Strategies, Information System Strategies and Business process Redesign. Journal of Information System, 3(3), 199-213. Galliers, R. D. (1987). Information Systems Planning in the UK and Australia - A Comparison of Current Practice. Oxford Surveys in IT, 4, 223-255. Galliers, R. D. (1991), Strategic System Planning: myths, reality and guidelines for successful implementation, European Journal of Information System, 1(1), 55-64. Galliers, R. D., Swatman, P. M. C., & Swatman, P. A. (1995). Strategic information systems planning: deriving comparative advantage from EDI”, Journal of Information Technology, 10 (3), 149-157. Gay, L. R., & Diehl, P. L. (1992). Research methods for business and management. New York: Macmillan. Grapevine, (2001). The Grapevine Index of Technology & Telecoms Executive, 5th Edition. Gibson, R., & Nolan, D. (1974). Managing the four stages of EDP growth. Harvard Business Review, 52(1), January–February.. Gold, A. H., Malhotra, A., & Segars, A. H. (2001). Knowledge management: An organisational capabilities perspective. Journal of Management Information Systems, 18 (1), 185-214. Gottschalk, P. (1995). Technology Management (in Norwegian: Teknologiledelse), Bergen, Norway: Fagbokforlaget. Gottschalk, P. (1999). Implementation predictors of strategic information systems plans, Information & Management, 36, 77-91. Gottschalk, P., & Lederer. (1997). A Review of Literature on the implementation of strategic information ystem plans. In R. Galliers et al (Eds), Proceedings of the 5th European Conference on Information System, Cork/Ireland, June 19-21 1997, 2, Cork Publishing Limited , 981-995. Gold, H. A., Malhotra, A., & Segars, H. A. (2001). Knowledge management: An Organizational Capabilities Perspective. Journal of Management Information Systems. 18(1), 185-214. Grover, V., & Segars, A. H. (2005). An empirical evaluation of stages of strategic information systems planning: patterns of process design and effectiveness. Information & Management, 42(5), 421-431. Grover, V. (1993). An empirically derived model for the adoption of customer-based inter-organizational systems. Decision Sciences, 24(3), 603-639. Croteau, A. M, & Raymond, L. (2004). Performance Outcomes of Strategic and IT Competencies Alignment. Journal of Information Technology, (19), 178 – 190. Gufroni, A. I. (2011). Information systems strategic planning at the Siliwangi University Tasikmalaya. International Journal of Advanced Engineering Sciences and Technologies, 6 (1), 053-059. Hackney, R., & McBridge, N. (2002). Non-implementation of an IS strategy within a UK hospital: observations from a longitudinal case analysis. Communication of Association for Information System, 8, 130-140. Hackors, J. T. (1997). From theory to Practices: Using the Information Process-Maturity Model as a Tool for Strategic Planning. Technical Communication, June, 369-38. Hage, J., & Aiken, M. (1969). Routine Technology, Social Structure, and Organization Goals. Administrative Science Quarterly, 14(1), 366-376. Hair, J., Black, B., Babin, B., Anderson, R., & Tatham, R. (2006). Multivariate Data Analysis (6th edition). Upper Saddle River, NJ: Prentice-Hall. Hakimpoor, H. (2014). Strategic Planning Process Dimensions and SMEs Performance. Proceedings of 10th Global and Social Science Research Confrence 23-24 June 2014, Radisson Blu Hotel, Beijing, China, ISBN: 978-1-922069-55-9. Hammer, M., & Champy, J. (1994). Reengineering the Corporation: A Manifesto for Business Revolution, Nicholas Brealey, London. Hammouri, Q., Shraideh, L. & Abu-Shanab, E. (2015). Evaluating the Success of Information Strategic Information System Planning. ICIT 2015 The 7th International Conference On Information Technology. Hartono, E., Lederer, A. L., Sethi, V., & Zhuang, Y. (2003). Key Predictors of the Implementation of Strategic Information System Plans. The Data base for Advances in Information System, 34 (3), 41-53. Hayward, J. (2013). Vision and Strategic Information Systems Planning in the UK HE Sector. Proceedings of UK Academy For Information Systems Conference 2013 Paper 13. Henderson, J. C., & Sifonis, J. G. (1986). Middle out strategic planning: the value of IS planning to business planning’, in Proceedings of the NYU Symposium on Strategic Uses of Information Technology, New York, 21-23. Henderson, J. C., & Venkatraman, N. (1993). Strategic Alignment: Leveraging Information Technology for Transforming Organizations. IBM Systems Journal, 32(1), 4-16. Henderson, J. C., & Sifonis, J. G. (1988). The Value of Strategic IS Planning: Understanding Consistency, Validity, and IS Market, MIS Quarterly, 12( 2), 187-200. Heeks, R. (2006). Implementing and Managing eGovernment: An International Text, Sage Publications, London. Hisham., B. M. B. & Mohd, D. N ( 2009). The Effect of Strategic Alignment on Strategic Information System Planning (PSSM) Success: An Exploratory Study in Public Universities in Malaysia. International Journal of Scientific Research in Education, 2, 76-87. Hood, C. (1995). The ‘New Public Management’ in the 1980s: Variations on a theme. Accounting, Organizations and Society, 20(2/3), 93–109. Hoque, Z. (2008), Measuring and reporting public sector outputs/outcomes: Explanatory evidence from Australia, International Journal of Public Sector Management. Hoque, Z., & Moll, J. (2001). Public sector reform: Implications for accounting, accountability and performance of state-owned entities – an Australian perspective. International Journal of Public Sector Management, 14(4), 304–26. Hu, Q., & Huang, C. (2005). Aligning IT with firm business strategies using the balance scorecard system. In Proceedings of the 38th Hawaii International Conference on System Sciences. Huang, C & Hu, Q. (2007). Achieving IT-Business strategic alignment via enterprise-wide implementation of Balanced Scorecards. Information System Managemnet, 24, 173-184. Hussain, A. A., & Brahim, M. (2006). Administrative modernization in the Malaysian local government: A study in promoting efficiency, effeciveness and productivity Pertanika Journal of Social Science and Humanities 14 (1). Hussein, R., Selamat, H., & Karim, S, A. (2007). The impact of technological factors on information system success in electronic government context Business Process. Management Journal. 13(5), 613-617. Huysman, M. H., Fischer, S. J., & Heng, M. S. H. (1994). An organizational learning perspective on information systems planning. The Journal of Strategic Information Systems, 3(3), 165-177. Hussein, R., Selamat, M. H., Mamat, A., & Abdul Karim, N. (2003). The Empirical Investigation on IS Success in the Malaysian Electronic Government Agencies. In Building a Knowledge Society: Value Creation Through People, Knowledge and ICT, Abd Rahman, M.Z., Abu Bakar, A.B. et al., (eds), Research Centre and Kulliyah of ICT, International Islamic University Malaysia, Kuala Lumpur, NCICT 03, Oct 21-22, 278-294. Igbaria, M., Zinatelli, N., Cragg, P., & Cavaye, A. (1997), Personal computing acceptance factors on small firms, MIS Quarterly, 21(3), 279-302. Ilhaamie, A. G. A. (2010). Member, IAENG, Service Quality in Malaysian Public Service: Some Findings, International Journal of Trade, Economics and Finance, 1(1), June, 2010 2010-023X. Insights, (2009). Strategic Best Practice - Importance of Planning Comprehensiveness Retrieved from http://www.acumen-insights.com. Isa, M. (1997). Strategic Information Systems Planning in Islamic Information Systems A case study for Malaysian Muslim Organization. Ph. D. dissertation, University of Wales, Lampeter. Ishak, I. S., & Alias, R. A. (2005). Designing strategic Information Systems Planning Methodology For Malaysian Institutes of Higer learning (ISP-IPTA). Issues in Information Systems, 6(1), 325-331. Ishak, I. S., Alias, R. A., Adam, U., & Suradi, Z., (2013). ICT Strategic Planning in Malaysia Public Research Institute. International Journal of e-Education, e-Business, e-Management and e-Learning 3(5), Oct 2013. Ismail, N. A., Mohd Ali, R. H., Mat Saat, R., & Hasbollah, H. (2007). Strategic information systems planning in Malaysian public universities. Campus-Wide Information Systems, 24(5), 331-341. Ismail, N.A., Mohd Ali, R.H., Mat Saat, R. & Mohd Hasbollah, H. (2006). Information technology usage among public institutes of higher learning in Malaysia”, unpublishes research report, Faculty of Accountancy, Univesiti Utara Malaysia, Sintok. Issa-Salwe, A. M., Sharif, L., & Ahmed, M. (2011). Strategic information systems planning as the centre of information systems strategies. International Journal of Research and Review in Computer Science, 2 (1),156-162. Issa-Salwe A. M., Ahmed, M., Khalid, A., & Muhammad, K. (2010). Strategic Information Systems Alignment: Alignment of IS/IT with Business Strategy, Journal of Information Processing Systems, 6(1). Igbaria, M., & Nachman, S. A. (1990). Correlates of User Satisfaction with End User Computing: An Exploratory Study. Information and Management, 19(2), 73-82. Igbaria, M., Baroudi, J. & Parasuraman, S. (1996). A motivational model of microcomputer usage. Journal of Management Information Systems, 13(1), 127-143. Igbaria, M., Zinatelli, N., Cragg, P., & Cavaye, A. (1997). Personal Computing acceptance factors on small firms. MIS Quarterly, 21(3), 279-302. James, H., (2013). Vision and Strategic Information Systems Planning in the UK HE Sector . UK Academy for Information Systems Conference Proceedings 2013. Paper 13. http://aisel.aisnet.org/ukais2013/13 Jarvenpa, S., & Ives, B. (1991). Executive Involvement and Participation in Progressive Use of IT. MIS Quarterly. Jantunen, A. (2005). Knowledge processing capabilities and innovative performance: an empirical study. European Journal of Innovation Management, 8(3), 336-349. Jean-François Henri, (2004) "Performance measurement and organizational effectiveness: bridging the gap", Managerial Finance, 30(6), 93 – 123. Jenster, P. (1987) Using Critical Success Factors in Planning. Long Range Planning. 20(4), 102-109. Jusoh, Y., Hamdan, A. R., & Deraman, A. (2006). Information Technology Metric for Strategic Decision-Making Support, Proceeding of International Confrence 2006 Science & Technology: Applications in Industry, Education , 8-9 Dec 2006, UiTM, Penang. Kakabadse, N. K., & Louchart, E. (2006). Consultant's role: a qualitative inquiry from the consultant's perspective. Journal of Management Development, 25(5), 416-500. Karpovsky, A. & Galliers, R.D., (2015). Aligning in practice: From current cases to a new agenda’, Journal of Information Technology 30, 136–160. http://dx.doi. org/10.1057/jit.2014.34 Khani, N., Md Nor, K., Samani, M. B., & Hakimpoor, H. (2012). The status of strategic information systems planning in Iran: An organization perspective. Research Journal of Information Technology, 4 (2), 47-20. Khani, N.; Md Nor, K.; & Bahrami, M. (2011). IT/IS capability and strategic information system planning (PSSM) success. International Management Review, 7 (2), 75-83. Kaplan, R. S., & Norton, D. S. (1996). Using the scorecard as a strategic management system. Harvard Business Review, 75–85. Kaplan, R. S., & Norton, D. P. (2001). The Strategy-Focused Organization: How Balanced Scorecard Companies Thrives in the new Business Environment. Boston: Havard Business School Press. Kaplan, R. S., & Norton, D. P. (2004). Strategy Maps. Converting Intangible Assets into Tangible Outcomes: Harvard Business School Publishing Corporation. Kearns, G. S. (2006). The effect of top management support of PSSM on strategic IS management: insights from the US electric power industry. Omega, 34(3), 236-253. Kearns, G. S., & Lederer, A. L. (2000). The effect of strategic alignment on the use of IS-based resources for competitive advantage. Journal of Strategic Information Systems, 9(4), 265-293. Kearns, G. S., & Lederer, A. L. (2004). The impact of industry contextual factors on IT focus and the use of IT for competitive advantage. Information & Management, 41(7), 899-919. Kearney, A. T. (1990). Breaking the barriers - IT effectiveness in Great Britain and Ireland. The Chartered Institute of Management Accountants, London, UK: A.T. King (2000). Assessing the efficacy of IS strategic planning. Information Systems Management, 81 – 83. King, W. R. (2009). Planning for Information Systems”, Advances in Management Information Systems Ser New York: M.E, Sharpe, Inc. King, W. R. (1983). Evaluating Strategic Planning System. Strategic Management Journal. 4 (3), 263-277. King, W. R . (1988). How effective is your information system planning?’ Long Range Planning, 21(3), 103-112. King, W.R., & Sabherwal, R. (1992). The factors affecting strategic information systems applications: An empirical assessment. Information & Management, 23(4), 217-235. King, W. R., & Teo, T. H. (1996). Key dimensions of facilitators and inhibitors for the strategic use of information technology. Journal of Management Information Systems, 12(4), 35-53. King, W. R. and Teo, T. S. H. (2000): Assessing the impact of proactive versus reactive modes of strategic information systems planning. Omega, 28, 667-679. King, W. (1995). Creating a Strategic Capabilities Architecture, Information System Managements, 12. King, (2000). Assessing the efficacy of IS strategic planning, Information Systems Management, 81 - 83. Klecun E. & Cornford, T. (2005). A critical approach to evaluation. European Journal of Information Systems, 14, 229-243. Kontoghiorghes, C., & Hansen, C. (2004). Identification of key predictors of rapid change adaptation in a service organization - An exploratory study that also examines the link between rapid change adaptation and organizational capability. The Organization Development Journal, 22(1), 21-39. Ko, D. G., Kirsch, L. J., & King, W. R. (2005). Antecedents of knowledge transfer from consultants to clients in enterprise system implementations. MIS Quarterly, 29(1), 59-85. Kriebel, C. H. (1968). The strategic dimension of computer systems planning, Long Range Planning, 1(1), 7-12. Kunnathur, A. S., & Shi, Z. (2001). An investigation of strategic information systems planning success in Chinese publicly traded firm. International Journal of Information Management, 21( 6), 423-439. Kueng, P., Meier, A. & Wettstein, T. (2000). Computer-Based Performance Measurement in SMEs: Is There Any Option. working paper, Institute of Informatics, University of Fribourg, Paper No. 00-11. Laudon, K. C., & Laudon, J. P. (2004). Managing Digital Firm, Upper Saddle River, New Jersey Printice Hall. Lane, P. J., Koka, B. R., & Pathak, S. (2002). A thematic analysis and critical assessment of absorptive capacity research. Paper presented at annual meeting of Academy of Management, Denver. Lederer, A. L., & Gardiner, V. (1992). Strategic information system planning: the Method/I approach. Information System Management, 9, 13-20 Lederer, A. L., & Sethi, V. (1991). Critical Dimension of Strategic Information System Planning. Decision Sciences, 22, 104-119. Lederer, A., & Sethi, V. (1996). Root causes of PSSM Problems, Journal of Management Information System. Lederer, A. L., & Sethi, V. (1988). The Implementation of Strategic IS Planning Methodologies. MIS Quarterly, 12 (3), 445-461. Lederer, A. L., Sethi, V. (1988). Seven Guidelines For Strategic Information System Planning, Information Strategy. Executive Journal, 15( 1), 23. Lederer, A. L., & Salmela, H. (1996). Towards a theory of strategic informations systems planning. Journal of Strategic Informations System Planning, 5, 237-53. Lederer A.L. & Sethi V. (1992). Root Causes of Strategic Information Systems Planning Implementation Problems, Journal of Management Information Systems, 9(1), 25-45. Lederer, A. L., & Sethi, V. (1996). Key prescriptions of strategic information systems planning. Journal of Management Information Systems. 13(2), 35-62. Lederer, A. L & Mendelow, A. L. (1993). ‘Information systems planning and the challenge of shifting priorities’ Information & Management, 24(6), 319-328. Lee, G. G., & Pai, R. J. (2003). Organizational mechanisms for successful IS/IT strategic planning in the digital era. Management Decision, 41(1), 32-42. Lee, G. G., Lin, H .F., & Pai, J. C. (2005). Influence of environmental and organizational factors on the success of internet-based interorganizational systems planning. Internet Research, 15(5), 527-543. Lee, G. G., & Pai, J. C. (2003). Effects of organization context and inter-group behavior on the success of strategic information system planning: an empirical study. Behaviour & Information Technology, 22 (4), 263-280. Lenk, K. (1994). Information systems in public administration: from research to design. Informatization and the Public Sector, 3, 305–324. Lenz, R. T. (1981). Determinants of Organizational Performance: An Interdisciplinary Review. Strategic Management Journal, 2, 131-154. Lin, B., Vaassar, J. A & Clark, L. S. (1993). Information technology strategies for small business. Journal of Applied Business Research, 9 (2), 121-139. Li, D., Ji, S., & Li, W. (2006). Information Management Environment, Business Strategy, and the Effectiveness of Information Systems Strategic Planning. Paper presented at the Proceeding The Ten Pacific Asia Conference on Information Systems (PACIS 2006), Kuala Lumpur. Lin, H. F. (2006). Interorganizational and organizational determinants of planning effectiveness for Internet-based interorganizational systems. Information & Management, 43, 423-433. Lu, H. P., & Wang, J. Y. (1997). The Relationship between Management Styles, User Participation, and System Success over MIS growth stages. Information & Management, 32 (3), 203-213. Levy, M., & Powell, P. (2000). Information Systems Strategy for Small and Medium Sized Enterprises: An Organisational Perspective. Journal of Strategic Information Systems, 9, 63-84. Lu, H. P., & Wang, J. Y. (1997). The Relationship between Management Styles, User Participation, and System Success over MIS growth stages. Information & Management, 32 (3), 203-213. Luftman, J., Kempaiah, R. M., & Nash, E. (2006). Key issues for IT executives 2005. MIS Quarterly Executive, 5(2), 81-99. Luftman, J., Kempaiah, R., & Rigoni, E. (2009). Key issues for IT executives 2008. MIS Quarterly Executive, 8(3). Lofgren, C, (2002). Good Business Sense, CIO Magazine, Retrieved from http://www.cio.com/archive/100102/perspective.html. Madadipauya, K., (2015). A Review On the Strategic Use of IT Applications in Achieving and Sustaining Competitive Advantage. International Journal of Managing Public Sector Information and Communication Technologies (IJMPICT), 6(2). June 2015. Maharaj, S., & Brown, I., (2015). The Impact of Shared Domain Knowledge on Strategic Information Systems Planning and Alignment. South African Journal of Information Management, 17(1), Art #608, 12 pages. Magutu, Lelei, & Borura. (2010). Information Systems Implementation in State Corporations A Critical Evaluation Of The Process And Challenges In Kenyan Parastatals AIBUMA Publishing African Journal of Business & Management (AJBUMA) http://www.aibuma.org/journal/index.htm Vol. 1 (2010), 23 pages. Mahmood, M. A. (1993). Associating organizational strategic performance with information technology investment: an exploratory research. European Journal of Information System, 2(3), 185-200 MAMPU, (1997). Electronic Government Blueprint for Implementation, Kuala Lumpur: Malaysian Administrative Modernisation and Management Planning Unit. MAMPU, (2003). The Malaysian Public Sector ICT Strategic Plan Guide. Kuala Lumpur: Malaysian Administrative Modernization & Management Planning Unit. Maniam, K. & Halimah, A. (2008). ICT to Enhance Administrative Performance: A Case Study from Malaysia. International Journal of Business & Management 3(5), 78-84. Mangalaraj, G. (2014), Strategic Information System Planning : A Literature Review. MWAIS 2014. 17. Martinsons, M., Davison, R., & Tse, D. (1999). The balanced scorecard: A foundation for the strategic management of information systems. Decision Support Systems, 25(1), 71-99. Masrek, M. N. (2009). Reinventing Public Service Delivery: The Case of Public Information Systems Implementation In Malaysia. International Journal of Public Information System,1 , 9-15. Maslinda, N., Hassan, M., & Mamat, A. (2001). Perancangan strategic system maklumat: faktor mempengaruhi kepuasan perancang. Proceeding on REDEC 2001 colloquium, UNITEN, 15. McFarlan, F. W. (1971). Problems in Planning the Information Systems. Harvard Business Review, March-April, 75-89. McFarlan, F.W. (1994). Information Technology Changes the Way You Compete. Harvard Business Review, 62(3), 98-103. McBride, N., & Hackney, R. (2001). Why Information Systems Plans Do not Get Implemented: A Case Study of a UK Hospital, Global Co-Operation in the New Millennium The 9th European Conference on Information Systems Bled, Slovenia, June 27-29, 2001. McLean., E.R & Soden, J. V. (1997). Strategic Planning for MIS, New York: Wile. McKinsey, N. (1968). Unlocking the Computer's Profit Potential, McKinsey & Co., New York. Mcbridge, N. (1998) Towards a Theory of Strategic IS Planning. In Proceedings of the 3rd Annual UKAIS Conference, Lincoln University, 218-230. Md Basir, H., & Nordin, A. (2006). Investigation on the applicability of PSSM success model in Malaysian public institutions of higher learning. Paper presented at the International Conference of Information Communication and Technology for Muslim World, Kuala Lumpur. Mentzas, G. (1997). Implementing IS strategy - a team approach. Long Range Planning, 30(1), 84-95. Miller, J. & Doyle, B. A. (1987). Measuring effectiveness of Computer based information systems in the financial service sector. MIS Quarterly, 11(1), 107-124. Mikkelsen, A., & Gronhaug, K. (1999). Measuring Organizational Learning Climate: A CrossNational Replication and Instrument Validation Study Among Public Sector Employees. Review of Public Personnel Administration, 19(31), 31-44. Mintzberg, H. (1994). The fall and rise of strategic planning, Harvard Business Review, January-February 1994, pp. 107-114. Mohamed N, Hussin, H., & Hussein, R. (2008). Enabling change factors and its success in the Malaysian e-government implementation. Proceedings of the 10th Pacific Asia Conference on Information Systems. Kuala Lumpur, Malaysia. Mohd Yusof, M. (1999). A multiple perspective approach to diagnosing computer-based information systems implementation. Asia-Pacific Journal of Management Sciences, 5, 17-35. Mohd Salleh, N. A., Jusoh, R., & Isa, C. R. (2010). Relationship between information system sophistication and performance measurement. Industrial Management & Data System. 110 (7), 993-1017. Mohd Yusof, M,. Wan Haniff, R., & Chua, C. O. (1998). Implementing Information Systems Plan In Malaysian Government Organization: A Multiple Perspective Framework. Malaysia Journal of Computer Science, 11(1), 32-40, Moskowitz, R. (1986). Strategic Systems Planning Shifts to Data-Oriented Approach, Computer world, May 12, 1986, 109-119. Musangu, L. M., & Kekwaletswe, R, M. (2012). Assessing The Moderating Role of Organisational Context on The Success of SISP : A Contingency Approach. Proceedings of The LASTED International Conference Communication, Internet, and Information Technology (CIIT 2012), May 14-16, 2012 Baltimore, USA. National Commission on the State and Local Public Service, (1993). Revitalizing State and Local Public Service:Strengthening Performance, Accountability, and Citizen Confidence, F. J. Thompson (Ed), San Francisco:Jossey-Bass. Neely, A., Mills, J., Gregory, M., Richards, H., Platts, K. & Bourne, M. (1995). Getting the Measure of your Business, University of Cambridge, Cambridge. Neeley, L. (1990). Strategic Information Systems Planning in Practice, Journal of InformationTechnology Management, 2(1), 25-30. Nevo, S., Wade, M. R., & Cook, W. D. (2007). An examination of the trade-off between internal and external IT capabilities. Journal of Strategic Information Systems, 16(1), 5-23. Newkirk, H. E., & Lederer, A. L. (2006). The effectiveness of strategic information systems planning under environmental uncertainty. Information & Management, 43(4), 481-501. Newkirk, H. E., Lederer, A. L., & Johnson, A. M. (2008). Rapid business and IT change: drivers for strategic information systems planning. European Journal of Information Systems, 17(3), 198-218. Newkirk, H., Lederer, A., & Srinivasan, C. (2003). Strategic Information System Planning: too little too much?. Journal of Strategic Information System, 12, 201-228. Nezakati, H., Harati, A., & Elahi, R. (2014). Effective Attributes of Successful Strategic Information Systems Planning for Publics Organizations in Middle East. Preliminary Study. Journal of Applied Sciences. 14(15). 1701-1710. Nubli M. (2004). Source-agent-client component in strategic information systems planning methodology for Malaysian public sector”. PhD. Dissertation, Universiti Putera Malaysia Nolan, R. L. (1979). Managing the Crisis in Data Processing. Harvard Business Review, 57(2), 115- 126. Nyhan, R.C., and Martin, L.L. (1999). Comparative performance measurement. Public Productivity & Management Review, 22 (3), 348-364. O’Connor, A. D. (1993). Successful Strategic Information System Planning. Journal of Information System, 3(2), 71-83. Osborn, R. F. (1956). GE and UNIVAC: Harnessing the High Speed Computers, Harvard Business Review, July-August, 99-107. Olson, M. H., & Chervany, N. L. (1980). The Relationship Between Organisational Characteristics and the Structure of the Information Services Function. MIS Quarterly, 4 (2), 57-67. Pant, S., & Hsu, C. (1995). Strategic information system planning: A Review. International conference on Information Resource Management, Atlanta, Georgia. Pant, S., & Hsu, C. (1999). An integrated framework for strategic information system planning and development. Information Resources Management Journal, 12(1), 15-25. Palanisamy, R. (2005). Strategic information systems planning model for building flexibility and success, Industrial Management and Data Systems, 105(1), 63-81. Pai, J. C. (2006). An empirical study of the relationship between knowledge sharing and IS/IT strategic planning (ISSP). Management Decision, 44(1), 105-122. Parvi, F., & Ang, J., (1995). A Study of the Strategic Planning Practices in Singapore. Information & Management, 28(1), 33-47. Patel, S. (1995). Recognising and Enhancing the Potential Contributions of Integrated IS: The Management and Organisational Imperatives. PhD Thesis, Cranfield School of Management. Pathak, R.D., Naz, R., Singh, G., & Smith, R. F. (2010). ICT for Improved Public Service Delivery in Papua New Guinea Governance. JOAAG, 5(1). Pearlson, K. E. & Saunders, C. (2006). Managing and using information system: A strategic approach, John Wiley & Son, Inc. New York, USA. Peppard, J., & Ward, J. (2004). Beyond strategic information systems: towards an IS capability. Journal of Strategic Information Systems, 13(2), 167-194. Peppard, J., Galliers, D. R., & Thorogood, A. (2014). Information System Strategic Information Systems: Micro Strategy and Strategizing for IS. Journal of Strategic Information System (2014). Philips, G. (2007). IS strategic planning for operational efficiency. Information System Management, 24(3), 247-264. Pollalis, Y. A. (2003). Patterns of co-alingment in information-intensive organizations:business performance through integration strategies, International Journal of Information Management, 23(6), 469-492. Pollitt, C. (2005a). Performance management in practice: A Comparative Study of Executive Agencies. Paper presented at the Scancor/SOG workshop on Autonomization of the State: From Integrated administrative models to single purpose organizations. Stanford University, April 1–2, 2005. Porter, M. E. (1980). Competitive Strategy. McMillan Publishing Co. Porter, M. E. (1985). Competitive advantage: Creating and sustaining superio performance. New York: The Free Press. Porter, M. E., & Miller, V. E. (1985). How Information Gives You a Competitive Advantage, Harvard Business review, 63(4), 149-160. Pollack, T. A. (2010). Strategic information systems planning. Proceedings of the 2010 ASCUE. Pita, Z. (2007). Strategic Information Systems Planning (PSSM) in Australia: Assessment and Measurement School of Business Information Technology Faculty of Business RMIT University February 2007. Pita, Z.; Cheong, F. & Corbitt, B. (2008). Approaches and methodologies for strategic information systems planning: An empirical study in Australia. Proceedings of the 19th Australasian Conference on Information Systems, New Zealand. Pita, Z., Cheong, F., & Corbitt, B. (2009). The development of an evaluation model of e-commerce websites for the Taiwanese airline industry" ECIS 2009 Proceedings (2009). Retrieved from http://works.bepress.com/france_cheong/5 Pitt, M., & Tucker, M. (2008). Performance Measurement in Facilities Management Driving Innovation Property Management. 26 (4), 241-254. Prahalad, C. K., & Krishnan, M. S. (2002). The new Organization Synchronizing Strategy. MIS Managing Information Systems Journal, 42-47. Premkumar, G., & King, W. R. (1991), Assessing Strategic Information System Planning. Long Range Planning, 24(2), 41-58. Premkumar, G., & King, W. R., (1992). An empirical assessment of information systems planning and the role of information systems in organizations. Journal of Management Information Systems, 9 (2), 99–125. Premkumar, G., & King, W. R. (1994a). The evaluation of strategic information system planning. Information and Management. 26, 327-340. Premkumar, G., & King, W. R (1994b). Organisational Characteristics and Information Systems Planning: An Empirical Study. Information Systems Research, 5(2), 75-109. Premkumar, G., & King, W. (1994). Organizational characteristics and information systems planning: An empirical study. Information Systems Research, 5(2), 75-109. Pugh, D. S., Hickson, D. J., & Hinings, C. R. (1969). An Empirical Taxonomy of Work Organisations. Administrative Science Quarterly, 14, 115-126. Pun., KF, Lee., M.K.O (1998). A proposed management model for development of strategic information systems. The International Journal of Technology Management, Special Issue on the Information System Technology on Operations Management, 1998. Rai, A., Lang, S. S., & Welker, R. B. (2002). Assessing the validity of IS success models : An Empirical test and Theoretical analysis. Information Systems Research, 13(1), 50-69. Rangriz, (2011). Information and Communication Technology & Organizational Performance: Different Approaches to Evaluation. International Journal of Global Business, 4(2), 73-90. Kumar, R., (1999). Research Methodology, A Step-by-Step Guide to Beginners. Sage Publications. Robbins, S., (1994). Management, 4th ed. , Prentice-Hall, Inc. Robinson, P. B., Stimpson D. V., Huefner J. C., & Keith H. H. (1991). An Attitude Approach to the Prediction of Entrepreneurship," Entrepreneurship Theory and Practice 16(4), 13-31. Rogerson, S., & Fidler, C. (1994). Strategic Information Systems Planning: Its Adoption and Use. Information Management and Computer Security, (2), 1-7. Rad, S, S. (2015). Critical Success Factors (CSFs) in Strategic Planning for Information Systems. Journal of Applied Environmental and Biological Sciences, 5(6). 334-339. Rainey, H. G., Backoff, R. W. & Levine, C. H. (1976). Comparing public and private organisations. Public Administration Review, 36(2), 233. Radnor, Z., & Barnes, D. (2007). Historical analysis of performance measurement and management in operations management. International Journal of Productivity and Performance Management, 56(6), 384-396. Raghunathan, B. & Raghunathan, T. S. (1988). Impact of top management support on IS planning, Journal of information system, 2(2), 15-23. Raghunathan, B., & Raghunathan, T. S. (1994). Adaptations of a Planning Success Model to IS Planning. Information Systems Research, 5(3), 326-430. Ravichandran, T., & Lertwongsatien, C. (2005). Effect of Information Systems Resources and Capabilities on Firm Performance: A Resource Based Perspective. Journal of Management Information Systems, 21(4), 237-276. Rangriz, V. (2011). Information and Communication Technology & Organisational Performance: Different Approaches To Evaluation, International Journal of Global Business, 4 (2), 73-90. Reed, B. J. (2001). Strategic Information Systems Planning in U.S. State Governments: Status and Prospects Indicated by Quantitative Analysis of Year 2000 Government Performance Project Data Learning Paper Series A Report of the Government Performance Project August 2001. Reed, B. J. (2002). Information Technology Management”, College of Community affairs and Public Service University of Nebraska at Omaha/Government Performance Project Information Technology Committee. Reich, B., & Benbasat, I. (1996). Measuring the Linkage Between Business and Information Technology Objectives”. MIS Quarterly, 20(1), 55-81. Reich, B. H., & Benbasat, I. (2000). Factors that influence the social dimension of alignment between business and information technology objectives. MIS Quarterly, 24(1), 81-113. Reich, B. H., & Benbasat, I. (2003). Measuring the information System-Business Strategic Relationship. In Strategic Information Management - Challenges and Strategies in Managing Information System (Galliers, R. D and leider, D. E., Eds) Butterworth Heinemann, Oxford. Remenyi, D., & Sherwood-Smith, M. (1996).Information Systems management: The need for a post-modern approach. Third European Conference on Evaluation of Information Technology, 85-100. Rishi, B. J., & Goyal, D. P. (2008). Success Factors in the Implementation of Strategic Information System: An Empirical Investigation of Public Sector Undertakings in India. Journal of Advances in Management Research, 5(1), 46-55. Robson, W. (1997). Strategic Management and Information Systems: An Integrated Approach. London: Pitman Publishing. Robey, D. (1979). User attitudes and management information system use. Academy of Management Journal, 22(3), 527-538. Ross, J. W., Beath, C. M., & Goodhue, D. L., (1996). Develop Long-Term Competitiveness Through IT Assets. Sloan Management Review, 38(1), 31-42. Rogerson, S., & Fidler, C. (1994). Strategic Information System Planning: Its Adoption and Use. Information Management & Computer Security, 2(1). Rocheleau, B. (2000). Prescriptions for public-sector information management: A review, analysis, and critique. American Review of Public Administration, 30(4), 414-435. Rockart, J. F. (1979). Chief Executives Define Their Own Data Needs. Harvard Business Review, 57(2), 215-229. Rockart, J. F., Earl, M. J., & Ross, J. (1996). Eight Imperatives for the New IY Organization. Sloan Management Review, 43-55. Hashim, R. (2010). International Review of Business Research Papers, 6(1), 562-573. Sabherwal, R., & King, W. R. (1992). Decision Processes for Developing Strategic Applications of Information Systems: A Contingency Approach. Decision Sciences, 23(4), 917-943. Sabherwal, R. and W.R. King (1995), "An Empirical Taxonomy of the Decision-Making Processes Concerning Strategic Applications of Information Systems,” Journal of MIS, 11, 4, 177-214. Sabherwal, R. (1999). The Relationship between Information Systems Planning Sophistication and Information Systems Success. Decision Sciences, 30 (1), 137-168. Sabherwal, R., & Chau, Y. E. (2001). Alignment between business and IS strategies: A study of prospectors, analyzers and defenders. 12, 11-33. Salmela, H., Lederer, A. L., & Reponen, T. (2000). Information system planning in a tuebulant environment”. European Journal of Information System, 9, 3-15. Salmela, H., & Turumen, P. (2003). Competitive implications of information technology in the public sector: The case of a city geographic information system. International Journal of Public Sector Management, 16(1), 8 – 26. Sanders, N. R., & Premus, R. (2005). Modeling the relationship between firm IT capability, collaboration, and performance. Journal of Business Logistics, 26(1), 1-23. Sanders, G. L., & Courtney, J. F. (1985). A field study of organizational factors influencing DSS success. MIS Quaterly, 9(1), 77-93. Saunders, C.S. & Jones, J.W. (1992). Measuring Performance of the Information Systems Function. Journal of Management Information Systems, 8(4), 63-73. Santhanam, R., & Hartono, E. (2003). Issues in Linking Information Technology Capability to Firm Performance. MIS Quarterly, 27(1) 2003, 125-153. Sanger, M. B. (2008a). from Measurement to Management: Breaking Through the Barriers to State and Local Performance. Public Administration Review 68(s1):70-85. Sass, C. J. & Keefe, T. A. (1988). MIS for Strategic Planning and a Competitive Edge. Journal of System Management, 14–17. Scott, G. M. (2005). Still not solve: The persistent problem of IT strategic planning. CAIS, 16, 904-936. Seddon, P. B. (1997). A Respecification and Extension of the DeLone and McLean Model of IS Success. Information Systems Research, 8(3), 240-253. Schildt, K., & Beaumaster, S. (2004). Strategic Information Technology Management: The City of Anaheim Technological Initiatives. Proceedings of the 37th Hawaii International Conference on System Sciences. Scheaffer, R. L., Mendenhall, W., & Ott, L. (1990). Elementary Survey Sampling. Boston, Duxbury. Seddon, P. B., & Kiew, M. Y. (1994). A Partial Test and Development of the DeLone and McLean model of IS Success. Proceedings of the International Conference on Information Systems, Vancouver, BC, Canada (ICIS 94), 99-110. Seddon, P., & Yip, S. K. (1992). An Empirical Evaluation of User Information Satisfaction (UIS) Measures for Use with General Ledger Account Software. Journal of Information Systems, 5, 75-92. Segars, A. H., & Grover, V. (1998). Strategic Information Systems Planning Success: An Investigation of the Construct and its Measurement. MISQ, 22(2), 139-163. Segars, A. H., & Grover, V. (1999). Profile of strategic information systems planning. Information Systems Research, 10(3), 199-232. Segars, A. H., Grover, V., & Teng, J. T. C. (1998). Strategic information systems planning: Planning systems dimension, internal coalignment, and implications for planning effectiveness. Decision Science, 29(2), 303-344. Segars, A. H., & Grover, V. (1999). Profiles of Strategic Information Systems Planning. IS Research, 10(3), 199-232. Sekaran, U. (2000). Research Methods For Business: A Skill Building Approach, 3rd ed, John Wiley And Sons Inc. Sekaran, U. (2003). Research methods for business (4th ed.). Hoboken, NJ: John Wiley & Sons. Sekaran, U. (2004). Research Methods for Business: A Skill Building Approach. (4th Ed.). NJ:John Wiley & Sons. Selamat., M. H., Suhaimi, A., & Hussin, H. (2006). The Strategic Information Systems Planning (PSSM) and Strategic Information Security Planning (SISecP) Implementation in Malaysian Government agencies”. Proceeding of the International Conference For Muslim, (ICT4M), 21‐23 Nov, 2006, Hillton, Kuala Lumpur, Malaysia. Selamat, M. H., Alias, R. A., Ibrahim, O., & Abdullah, S. (2000). IT Strategic Planning For School Resource Center. Proceeding of the 13th. Educational Technology Convention. 19-21 September, 2000, Hotel HillCity, Ipoh, Perak, Malaysia. Seneviratne, S. J. (1999). IT and organizational change in the public sector: Idea Group Inc (IGI). Silvius, A.J. Stoop, J., (2013), The relationship between the process of strategic information systems planning and its success: An explorative study’, Proceedings of the 46th Hawaii International Conference on Systems Sciences, 4495–4501. http://dx.doi.org/10.1109/hicss.2013.536 Sledgianowski, D., Luftman, J., & Reilly, R. (2006). Development and validation of an instrument to measure maturity of IT business strategic alignment mechanisms. Information Resources Management Journal, 19(3), 18-33. Smits, M. T & Van der Poel, K. G. (1996), The practice of information strategy in six information intensive organizations in the Netherlands. Strategic Information System, 5, 93-110. Spremic, M. & Strugar, I. (2002). Strategic is planning practise in Croatia: Organizational and managerial challenges. International Journal Accounting Information System, 3, 183-200. Steiner, G. A. (1979). Strategic Planning: What Every Management Must Know: A Step-by-Step Guide. New York, NY: The Free Press. Sullivan, C.H. (1985). Systems Planning in the information age’, Sloan Management Review, 27(4), 3-12. Sohal, A. S., & Ng, L. (1998). The Role And Impact Of Information Technology In Australian Business. Journal of Information Technology, 13, 201-217. Somogi, E. K., & Galliers, R. D. (1987). From data processing to strategic information system: a historical perspective,” In Somogi, E.K and Galliers, R. D. (eds.) Towards Strategic Information System. Abacus Press, Tunbredge Wells. Somogi, E. K., & Galliers, R. D. (1994). Information technology in business: from data processing to strategic information systems, in Strategic Information Management: Challlenges and Strategies in Managing Information System, R. D. Galliers and B.S.H. baker (eds) Butterworth Heinemann, Oxford. Sundgren, B. (2005). What is public information system. International Journal of public information system, 1(1), 81-99. Smaltz, D. H., Sambamurthy, V., & Agarwal, R. (2006). The antecedents of CIO role effectiveness in organizations: An empirical study in the healthcare sector. IEEE Transactions of Engineering Management, 53(2), 207-222. Spremic, M., & Strugar, I. (2002). Strategic IS planning practice in Crotia organizational and managerial challange. International Journal of Accounting and Information Systems, 3(3 ), 183-200. Strassmann, P. A. (1990). The Business Value of Computers, Information Economics Press, New Canaan, CT. Swain, J. W., White, J. D., & Hubbert, E. D. (1995). Issues in Public Management Information Systems. American Review of Public Administration, 25 (3), 279-296. Szymanski, D. M, Sundar, G. B & Varadajan, P. R. (1993). An analysis of the market share profibility relationship. Journal of Marketing, 57, 1-18. Tait, P., & Vessey, I. (1988). The Effect of User Involvement on Systems Success: A Contingency Approach. MIS Quarterly, 12(1), 91-108. Tallon, P. P., Kraemer, K. L., & Gurbaxani, V. (2000). Executives’ Perceptions of the business value of information technology: A process-oriented approach. Journal of Management Information Systems, 16(4), 145-173. Teo, T. S. H., & King, W. R. (1997b). Integration between business planning and information system planning: An evolutionary-contigency perspective. Journal of Management Information System, 14(1), 185 -214. Teo, T. S. H., & Ang, J. A. K. (1999). Critical success factor in the alignment of IS plans with business plans. International Journal of Information Management, 19(2), 173-185. Teo, T. S. H., & Ang, J. A. K. (2000). How useful are strategic plans for information systems. Behaviour & Information Technology, 19(4), 275-282. Teo, T. S. H., & Ang, J. A. K. (2001). A