Management quality management processes in a naval ship construction company: A qualitative case analysis

This industrial research study investigates the challenges encountered in the quality management implementation in a naval ship construction and maintenance company. This study will provide a proper view of the work completed in the process of ship construction and maintenance, especially in the Qua...

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Main Author:	Mohamad Kamal, Mohamad Dasuki
Format:	Thesis
Language:	eng eng
Published:	2015
Subjects:	HD28-70 Management Industrial Management
Online Access:	https://etd.uum.edu.my/6374/1/s95709_01.pdf https://etd.uum.edu.my/6374/2/s95709_02b.pdf
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id	my-uum-etd.6374
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Razali, Mohd. Rizal
topic	HD28-70 Management Industrial Management
spellingShingle	HD28-70 Management Industrial Management Mohamad Kamal, Mohamad Dasuki Management quality management processes in a naval ship construction company: A qualitative case analysis
description	This industrial research study investigates the challenges encountered in the quality management implementation in a naval ship construction and maintenance company. This study will provide a proper view of the work completed in the process of ship construction and maintenance, especially in the Quality Department and will recommend improvements in quality, particularly in the building of a ship. Specifically, it aims to deeply examine the application of quality management knowledge and tools in the process-based work inspection planning, work monitoring activities and record-keeping information management. Additionally, the role of the Quality Department in the ship construction projects has been the main focus of this research study. In achieving the objectives, this case study has applied the qualitative approach which involved activities such as interviewing the focus group especially in Quality Department, observing the work-related activities that involve with quality work inspection process and reviewing quality-related documentation base on the ship construction work report and quality work inspection activities. The results of the three approaches were then triangulated and analysed by using Nvivo sohare for identification of relevant themes that normally use by qualitative researcher. The study has revealed the importance of team work and high understanding among various departments in managing the inspection planning and work-related information. It has identified the issues that had occurred in during the research, provided an analysis that can benefit the company and contributed to academic knowledge and also enhance the company's vision and mission. Furthermore, with proper improvement activities aligned with the actual work process will also result in higher productivity and quality of work processes as well as reducing the difficulties and problems encountered in the implementation of the quality management of this company.
format	Thesis
qualification_name	Ph.D.
qualification_level	Doctorate
author	Mohamad Kamal, Mohamad Dasuki
author_facet	Mohamad Kamal, Mohamad Dasuki
author_sort	Mohamad Kamal, Mohamad Dasuki
title	Management quality management processes in a naval ship construction company: A qualitative case analysis
title_short	Management quality management processes in a naval ship construction company: A qualitative case analysis
title_full	Management quality management processes in a naval ship construction company: A qualitative case analysis
title_fullStr	Management quality management processes in a naval ship construction company: A qualitative case analysis
title_full_unstemmed	Management quality management processes in a naval ship construction company: A qualitative case analysis
title_sort	management quality management processes in a naval ship construction company: a qualitative case analysis
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2015
url	https://etd.uum.edu.my/6374/1/s95709_01.pdf https://etd.uum.edu.my/6374/2/s95709_02b.pdf
_version_	1747828068893851648
spelling	my-uum-etd.63742021-04-04T07:41:35Z Management quality management processes in a naval ship construction company: A qualitative case analysis 2015 Mohamad Kamal, Mohamad Dasuki Razali, Mohd. Rizal Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD28-70 Management. Industrial Management This industrial research study investigates the challenges encountered in the quality management implementation in a naval ship construction and maintenance company. This study will provide a proper view of the work completed in the process of ship construction and maintenance, especially in the Quality Department and will recommend improvements in quality, particularly in the building of a ship. Specifically, it aims to deeply examine the application of quality management knowledge and tools in the process-based work inspection planning, work monitoring activities and record-keeping information management. Additionally, the role of the Quality Department in the ship construction projects has been the main focus of this research study. In achieving the objectives, this case study has applied the qualitative approach which involved activities such as interviewing the focus group especially in Quality Department, observing the work-related activities that involve with quality work inspection process and reviewing quality-related documentation base on the ship construction work report and quality work inspection activities. The results of the three approaches were then triangulated and analysed by using Nvivo sohare for identification of relevant themes that normally use by qualitative researcher. The study has revealed the importance of team work and high understanding among various departments in managing the inspection planning and work-related information. It has identified the issues that had occurred in during the research, provided an analysis that can benefit the company and contributed to academic knowledge and also enhance the company's vision and mission. Furthermore, with proper improvement activities aligned with the actual work process will also result in higher productivity and quality of work processes as well as reducing the difficulties and problems encountered in the implementation of the quality management of this company. 2015 Thesis https://etd.uum.edu.my/6374/ https://etd.uum.edu.my/6374/1/s95709_01.pdf text eng public https://etd.uum.edu.my/6374/2/s95709_02b.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia Antony, J. & Taner , T. (2003). A conceptual fi-amework for the effective implementation of statistical process control. Business Process Management Journal, 9(4), 473489. Abd. Manaf, N. H. (2005). Quality management in Malaysian public health care. 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