The influence of distributive justice and procedural justice on job satisfaction among workers at Aqaba Container Terminal, Jordan

Human Resources Management (HRM) plays an important role in the performance and profitability of every organization. Similarly, the job satisfaction of employees is critical to the success of every organization. In the case of Aqaba Container Terminals in Jordan, many employees have been protesting...

Full description

Saved in:
Bibliographic Details
Main Author: Obeidat, Khalid Mohsen Ali
Format: Thesis
Language:eng
eng
Published: 2016
Subjects:
Online Access:https://etd.uum.edu.my/6450/1/s817823_01.pdf
https://etd.uum.edu.my/6450/2/s817823_02b.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-uum-etd.6450
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Ab Hamid, Kamal
topic HF5549-5549.5 Personnel Management
Employment
spellingShingle HF5549-5549.5 Personnel Management
Employment
Obeidat, Khalid Mohsen Ali
The influence of distributive justice and procedural justice on job satisfaction among workers at Aqaba Container Terminal, Jordan
description Human Resources Management (HRM) plays an important role in the performance and profitability of every organization. Similarly, the job satisfaction of employees is critical to the success of every organization. In the case of Aqaba Container Terminals in Jordan, many employees have been protesting their dissatisfaction on the issue of salaries and bonus payment. Therefore, this study examines the influence of distributive and procedural justice that lead to job satisfaction among workers of Aqaba Container Terminals in Jordan. Using survey questionnaires, data were collected from 200 workers of the Aqaba Container Terminals. The data were analyzed using both correlation and regression analysis. The findings of this study revealed that both distributive and procedural justice have significant influence on job satisfaction. The findings of this study theoretically contribute to explain factors that lead to employees’ job satisfaction. The practical implications of this study are evident in providing HR managers, especially in the Aqaba Container Terminals the importance of distributive and procedural justice and the reason for employees’ job satisfaction should be taken importantly
format Thesis
qualification_name other
qualification_level Master's degree
author Obeidat, Khalid Mohsen Ali
author_facet Obeidat, Khalid Mohsen Ali
author_sort Obeidat, Khalid Mohsen Ali
title The influence of distributive justice and procedural justice on job satisfaction among workers at Aqaba Container Terminal, Jordan
title_short The influence of distributive justice and procedural justice on job satisfaction among workers at Aqaba Container Terminal, Jordan
title_full The influence of distributive justice and procedural justice on job satisfaction among workers at Aqaba Container Terminal, Jordan
title_fullStr The influence of distributive justice and procedural justice on job satisfaction among workers at Aqaba Container Terminal, Jordan
title_full_unstemmed The influence of distributive justice and procedural justice on job satisfaction among workers at Aqaba Container Terminal, Jordan
title_sort influence of distributive justice and procedural justice on job satisfaction among workers at aqaba container terminal, jordan
granting_institution Universiti Utara Malaysia
granting_department School of Business Management
publishDate 2016
url https://etd.uum.edu.my/6450/1/s817823_01.pdf
https://etd.uum.edu.my/6450/2/s817823_02b.pdf
_version_ 1747828080138780672
spelling my-uum-etd.64502021-04-19T06:13:52Z The influence of distributive justice and procedural justice on job satisfaction among workers at Aqaba Container Terminal, Jordan 2016 Obeidat, Khalid Mohsen Ali Ab Hamid, Kamal School of Business Management School of Business Management HF5549-5549.5 Personnel Management. Employment Human Resources Management (HRM) plays an important role in the performance and profitability of every organization. Similarly, the job satisfaction of employees is critical to the success of every organization. In the case of Aqaba Container Terminals in Jordan, many employees have been protesting their dissatisfaction on the issue of salaries and bonus payment. Therefore, this study examines the influence of distributive and procedural justice that lead to job satisfaction among workers of Aqaba Container Terminals in Jordan. Using survey questionnaires, data were collected from 200 workers of the Aqaba Container Terminals. The data were analyzed using both correlation and regression analysis. The findings of this study revealed that both distributive and procedural justice have significant influence on job satisfaction. The findings of this study theoretically contribute to explain factors that lead to employees’ job satisfaction. The practical implications of this study are evident in providing HR managers, especially in the Aqaba Container Terminals the importance of distributive and procedural justice and the reason for employees’ job satisfaction should be taken importantly 2016 Thesis https://etd.uum.edu.my/6450/ https://etd.uum.edu.my/6450/1/s817823_01.pdf text eng public https://etd.uum.edu.my/6450/2/s817823_02b.pdf text eng public other masters Universiti Utara Malaysia Adams, J. S. (1965). Inequity in social exchange. In L. Berkowitz (Eds.), Advances in Experimental Social Psychology. New York: Academic Press. Ahmed, I., Ahmad, Z., Nawaz, M. M., & Ahmad, Z. (2011). Explicit and implicit factors of job satisfaction: A combination that works. Interdisciplinary Journal of Contemporary Research in Business, 2(12), 577-586. Ajzen, I., & Fishbein, M.(1980). Understanding attitudes and predicting social behavior. New Jersey: Prentice-Hall. Bakhshi A., Kumar K., & Rani, E. (2009). Organizational justice perceptions as predictor of job satisfaction and organizational commitment. International Journal Business Management, 4(9), 145-154. Baroudi, J. J. (1985). The impact of role variables on IS personnel work attitudes and turnover intentions. Journal of MIS Quarterly, 9, 341–356. Bernthal, P.R., & Wellins, R.S.(2001). Retaining talent: A benchmarking study. Journal of Development Dimensions International, 2(3), 1-33. Bettencourt, L. A., & Brown, S.W. (1997). Contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors. Journal of Retailing, 73(1), 39-61. Brough, P., & Frame, P. (2004). Predicting police job satisfaction and turnover intentions: The role of social support and police organizational variables, New Zealand. Journal of Psychology, 33(1), 8-16. Calisir, F., Gumussoy, C. A., & Iskin,I. (2011). Factors affecting intention to quit among IT professional in Turkey. Journal of Personnel Review, 40(4), 514-533. Carayon, P. (2006). Human factions of complex sociotechnical system. Journal of Archive of Surgery, 145(12), 1151-1157. Chen, M-F., Lin, C-P., & Lien, G-Y. (2010). Modeling job stress as a mediating role in predicting turnover intention. Journal of The Service Industries, 1743-9507. Cohen, A. (1998). An examination of the relationship between work commitment and work outcomes among hospital Nurses. Scandinavian Journal of Management, 14(1), 1–17. Cohen-Charash, Y. ,& Spector, P.E. (2001). The role of justice in organizations: a meta-analysis. Journal of Organizational Behavior and Human Decision Processes, 86(2), 278-321. Cole, M.S., Schaninger, W.S., & Harris, S.G. (2002). The workplace social exchange network A Multilevel, Conceptual examinational. Journal of Group & Organization Management, 27(1), 142-167. Colquitt, J. A., Conlon, D. E., Wesson, M. J., Porter, C. O., & Ng, K. Y.(2001). Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. Journal of Applied Psychology, 86,425–445. Colquitt, J.A. (2001). On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology, 86(3), 386–400. Colquitt, J. A., & Shaw, J. C. (2005). How should organizational justice be measured? In J. Greenberg & J. A. Colquitt (Eds.), The handbook of organizational justice. Mahwah, NJ: Erlbaum. Couger, J.D., Zawacki, R.A., & Opperman,E.B. (1979). Motivation level of MIS managers versus those of their employees. Journal of MIS Quarterly, 3(1), 47- 56. Cropanzano, R., & Greenberg, J. (1997). Progress in organizational justice: Tunneling through the maze. In C. L. Cooper & I. T. Robertson (Eds.). International review of industrial and organizational psychology (pp. 317-372). New York: John Wiley & Sons. Cropanzano, R., Prehar, C., & Chen, P. Y. (2002). Using social exchange theory to distinguish procedural jus-tice from interactional justice. Journal of Group and Organi-zational Management, 27: 324–351. Cropanzano, R., Rupp, E. D.,& Byrne, S. Z., (2003). The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors. Journal of Applied Psychology, 88(3), 160–169. Currivan, D.B. (1999). The causal order of job satisfaction and organizational commitment in models of employee turnover. Journal of Human Resource Management Review, 9(4), 495- 524. Dormann, C., & Zapf, D. (2001). Job satisfaction: A Meta-Analysis of stabilities. Journal of Organizational Behavior, 22(5), 483-504. Eisenberger, R., Huntington, R., Hutchinson, S., & Sowa, D. (1986). Perceived organizational support. Journal o f Applied Psychology, 71(7), 500-507. Fatt, C.K., Khin, E.W.S., & Heng, T.N. (2010). The Impact of organizational justice on Employee’s job satisfaction: The Malaysian companies perspectives. Journal of Economic and Business, 2(1), 56-63. Folger, R., & Konovsky, M.A.(1989). Effects of procedural and distributive justice on reactions to pay raise decisions. Journal of Academy of Management Journal, 32(2), 141-183. Folger, R., & Martin, C. L. (1986). Relative deprivation and referent cognitions: Distributive and procedural justice effects. Journal of Experimental Social Psychology, 22(6), 531-546. Folger. R., & Greenberg. G. (1985). Procedural justice: An interpretive analysis of personnel systems. In K. M. Rowland and G. R. Ferris (Eds.), Research in personnel and human resources management: A research annual. Greenwich, CT: Elsevier Science Ltd. Gordon, J., and Lowe, B. (2002). Employee Retention: Approaches for Achieving Performance Objectives. Journal of American Academy of Business, 1(2), 201- 205 Greenberg, J. (1990). Organizational justice: Yesterday, today, and tomorrow. Journal of Management, 16(4), 399–432. Harrell, A. & Stahl, M. J. (1984). McClelland’s tracheotomy of needs theory and the job satisfaction and work performance of CPA firm professionals. Journal of Accounting, Organizations and Society, 9(3), 241-252. Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis (7th ed.). Englewood Cliffs: Prentice Hall. Herzberg, F. (1968). One more time: How do you motivate employees?. Journal of Harvard Business Review, 40(1), 53-62. Heyman, F. (2008). How wage compression affects job turnover. Journal Labor Research, 29(1), 11-26. Hom, P. W., & Griffeth, R. W. (1995). Employee turnover. Cincinnati, OH: SouthWestern. Igbaria, M., & Guimaraes, T. (1992). Antecedents and consequences of job satisfaction among Information Center personnel. Journal of Association of the Computing Machinery, 4(6), 352-369. Igbaria, M., & Chidambaram, L. (1997). The impact of gender on career success of Information Systems professionals: A human capital perspective. Journal of Information Technology and People, 10(1), 63-86. Iyer, V.V., (2011). Understanding turnover intentions and behavior of Indian information systems professionals: A study of organizational justice, job satisfaction and social Norms. (Doctoral dissertation). Available from ProQuest Dissertations and Theses database. (UMI No. 3489449). Jahangir, N., Akbar, M., & Begum, N. (2006). The role of social power, procedural justice, organizational commitment and job satisfaction to engender organizational citizenship behavior. Journal of ABAC, 26(3), 21- 36. Jam, F.A., Haq, I., & Fatima, T. (2012). Psychological contract and job outcomes: Mediating role of affective commitment. Journal of Educational and Social Reseach, 2(4), 79-90. Johan, M.R.B.M., Talib, M.S.B.A., Joseph, T.M. & Mooketsag,T.L. (2013). Procedural and distributive justice on turnover intention: An exploratory analysis. Interdisciplinary Journal of Contemporary Research in Business, 4(9), 182-191. Joseph, D., Kok-Yee, N., Koh, C., & Ang, S., (2007). Turnover of information technology professionals: A narrative review, meta-analytic structural equation modeling, and model development. Journal of MIS Quarterly, 31(3), 547–577. Khalid, A.M.& Pharmacy,B. (2003). Organization justice, psychological contract and organization citizenship behaviour (Performance) in Mulago hospital. (Master thesis). Available from Makerere University. Kim, S. (2009). IT employee job satisfaction in the public sector. International Journal of Public Administration, 32(12), 1070-1090. Klunpeng, K. (2015). Signal for employee do not want to leave organization. Retrieved from: http://job.posttoday.com/%A7.html. Koh, H.C., & Boo, H.Y. (2004). Organizational ethics and employee satisfaction and Commitment. Journal of Management Decision, 42(5), 677- 693. Korunka, C., Hoonakker, P., & Carayon, P. (2008). Quality of working life and turnover intention in information technology work. Journal of Human Factors and Ergonomics in Manufacturing, 18(4), 409-23. Krejcie, R., & Morgan, D. (1970). Determining sample size for research activities. Journal of Educational and Psychological Measurement, 30(6), 607-610. Lacity, M. C., Iyer, V.V. & Rudramuniyaiah. P. S. (2008). Turnover Intentions of Indian IS Professionals. Journal of Information Systems Frontiers, 10(3), 225- 241. Lambert, E., Hogan, N. & Griffin, M.L. (2007). The impact of distributive and procedural justice on correctional staff job stress, job satisfaction, and organizational commitment. Journal of Criminal Justice, 35(6), 644-656. Lawler, E (1986). High Involvement Management. California: Jossey-Bass. Lee, C.H., & Bruvold, N.T. (2003). Creating value for employees: Investment in employee development. Journal of International Human Resource Management, 14(6), 981-1000. Leventhal, G. S., Karuza, J., & Fry,W. R. (1980). Beyond fairness: A theory of allocation preferences. In G. Mikula (Ed.). Justice and social interaction. New York: Springer. Lind, E.A. & Tyler, T.R. (1988). The social psychology of procedural justice. York: Plenum. Lucas, M. D., Atwood, J. R., & Hagaman, R. (1993). Replication and validation of anticipated turnover model for urban registered nurses. Journal of Nursing Research, 42(1),29-35. Malik, M.E., & Naeem, B. (2011). Impact of perceived organizational justice on organizational commitment of faculty: Empirical evidence from Pakistan. Interdisciplinary Journal of Research in Business, 1(9), 92-98. Martin, C. L., & Nagao, D. (1989). Some behavioral consequences of computerized interviewing. Journal of Applied Psychology, 74(1), 72-80. Martin, C. L., & Bennett, N. (1996). The role of justice judgments in explaining the relationship between job satisfaction and organizational commitment. Journal of Group & Organizational Management, 21(1), 84-104. Masterson, S. S., Lewis, K., Goldman, B. M., & Taylor, M. S. (2000). Integrating justice and social exchange: The differing effects of fair procedures and treatment on work relationships. Journal of Academy of Management, 43(8), 738–748. McCain, S.L.C., Tsai, H., & Bellino, N. (2010). Organizational justice, employees’ ethical behavior, and job satisfaction in the casino industry. International Journal of Contemporary Hospitality Management, 22(7), 992-1009. McDowall, A., & Fletcher, C. (2004). Employee development: an organizational justice perspective. Journal of Personnel Review, 33(1), 8-29. McFarlin, D. & Sweeney, P. (1992). Distributive and procedural justice as predictors of satisfaction with personal and organizational outcomes. Journal of Academy of Management, 35(3): 626 – 637 McKnight, D.H., Philips, B., & Hardgrave, B.C. (2009). Which reduces IT turnover intention the most: Workplace characteristics or job characteristics? Journal of Information & Management, 46(3), 167-74. McVittie, E. (2009). Impact of the national minimum wage on staff turnover, retention and recruitment. Retrieved from: http://lowpay.gov.uk/ lowpay/research/pdf/Experian_final_report_0128.pdf. Mobley, W., Horner, S. & Hollingsworth, A. (1978). An evaluation of the precursors of hospital employee turnover. Journal of Applied Psychology, 63(8), 408 - 414. Moore, J.E. (2000). One road to turnover: An examination of work exhaustion in technology professionals. Journal of Management Information Systems Quarterly, 24(1), 141-168. Moorman, R. H. (1991). Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship? Journal of Applied Psychology, 76(6), 845-855. Moynihan, L. M., Boswell, W. R., & Boudreau, J. W. (1998). The influence of Job Satisfaction and Organizational Commitment on Executive Withdrawal and Performance. Centre for Advanced Human Resource Studies, United State of America: CAHRS/Cornell University, New York. Muchinsky, P. M., & Turtle, M. L. (1979). Employee turnover: An empirical and methodological assessment. Journal of Vocational Behavior, 14(1), 43-77. Muliawan, A. D., Green, P. F., & Robb, D. A., (2009). The turnover intentions of information systems auditors. International Journal of Accounting Information Systems, 10(3), 117-136. Murtaza, G., Shad, I. & Malik, W. S. (2011). Impact of organizational justice on employees’ job satisfaction evidence from Pakistan. International Conference on Management (ICM 2011) Proceeding, 1123-1135. Özer,G., & Günlük, M. (2010).The effects of discrimination perception and job satisfaction on Turkish public accountants’ turnover intention. African Journal of Business Management, 4(8). 1500-1509. Pallant, J. (2011). SPSS Survival Manual. British library. Pare, G., Tremblay, M., and Lalonde, P. (2001) Workforce retention: What do IT employees really want?, Proceedings of the ACM SIGCPR conference on Computer personnel research, San Diego. Pratoom, K., & Cheangphaisarn, P. (2011). Testing a model of the antecedents and consequences of IT employees’ trust of software development business in Thailand. African Journal of Business Management, 5(16), 7150-7161. Price, J.L., (2001). Reflections on the determinant of voluntary turnover. International Journal of manpower, 22(7), 600-624. Rahman, A., Raza Naqvi, S. M. M, & Ismail Ramay, M. (2008). Measuring turnover intention: A study of IT professionals in Pakistan. Journal of International Review of Business Research Papers, 4(3), 45-55. Reichheld, F. F. (1996). Learning from customer defections. Journal of Harvard Business Review, 74(2), 56-67. Rhoades, L, & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87, 698-714. Richer, S. F., Blanchard, C., & Vallerandi, R. J. (2002). A motivational model of work turnover. Journal of Applied Social Psychology, 32(10), 2089-2113. Rutner, P.G., Handgrave, B.C., & McKnight, D.H. (2008). Emotional dissonance and the information technology professional. Journal of MIS Quarterly, 32(3), 635- 652. Sakchaicharoenkul, R. (2009). Turnover in formation technology professional in Thailand. (Doctoral dissertation). Available from ProQuest Dissertations and Theses database. (UMI No. 3390448). Schappe, S. (1998). The influence of job satisfaction, organizational commitment, and fairness perceptions on organizational citizenship behavior. Journal of Psychology, 132(2), 277-290. Schermerhorn, J. R., Hunt, J. G. & Osborn, R. N. (2000). Organisational Behaviour. (7th ed). New York: John Wiley & Sons Inc. Schultz, D.P, & Schultz, S.E. (1994). Psychology and work today: An introduction to industrial and organizational psychology (6th ed.). New Jersey: PrenticeHall, Inc. Sekaran, U. (2000). Research Methods for Business. New York: Hermitage Publishing Services Sekaran, U. (2003). Research methods for business: A skill-building approach. (4th ed.). John Wiley & Sons, Inc. Shahzad, K., Rehman, U., Shad, I., Gul , A., & Khan, M.A. (2011). Work-Life Policies and Job Stress as Determinants of Turnover Intentions of Customer Service Representatives in Pakistan. European Journal of Social Sciences, 19(3), 403-411. Silla, I., Gracia, F.J., Manas, M.A., & Peiro, J.M. (2010). Job insecurity and employees’ attitudes: The moderating role of fairness. International Journal of Manpower, 31(4), 449-465. Siu, O.L. (2002).Occupational stressors and well-being among Chinese employees: The role of organizational commitment. Journal of Applied Psychology: An International Review, 51(5), 527–544. Sreeplng, T. (2012). Human resource management and business successful in year 2012, Part six (from stable to unstable). Retrieved from: http://hri.tu.ac.th/wwwHRI_Images_Upload/Download/17/63473727851656250 0.pdf Sug-Ing, C. (2008). Work role stressor and turnover intentions: A study of IT personnel in South Korea, Journal of Zeitschrift fur Personalforschung, 22(3), 272-290. Sukriket, P. (2014). The relationship between job satisfaction and turnover intentin of Thai software programmers in Bangkok, Thailand. Journal of International Graduate School of Business, University of South Australia, 1(1), 42-52. Thibaut, J., & Walker, L. (1975). Procedural justice: A psychological analysis. Hillsdale, NJ: Erlbaum. Upadyha, C., & Vasavi, A. R. (2006). Work, culture, and sociality in the Indian IT industry: A sociological study. Bangalore: National Institute of Advanced Studies at Indian Institute of Science. Wong, Y. T., Ngo, H.Y. & Wong, C. S. (2002). Affective organizational commitment of workers in Chinese joint ventures. Journal of Managerial Psychology, 17(7), 580-598. Zhang, G., & Lee, G. (2010). The Moderation Effects of Perceptions of Organizational Politics on the Relationship between Work Stress and Turnover Intention: An Empirical Study about Civilian in Skeleton Government of China. Journal of iBusiness, 2(4), 268-273. Zikmund W., G. (2003). Business research methods. Mason: Thomson SouthWestern. Zu’bi, H.AA..(2010). A Study of relationship between organizational justice and job Satisfaction. International Journal of Business and Management, 5(12), 102- 109.