Tahap Amalan Pengurusan Kualiti Menyeluruh (TQM) Di Kalangan Pengetua Sekolah Menengah

The purpose of this research is to study the level of Total Quality Management (TQM) practised among principals at secondary schools. This research adopted the characteristics of TQM based on the model of TQM in school leadership by Murgatroyd and Morgan (1993). Some of the characteristics such as...

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Main Author:	Mohd Asri, Abdul Hamid
Format:	Thesis
Language:	eng eng
Published:	2000
Subjects:	LB2801-3095 School administration and organization
Online Access:	https://etd.uum.edu.my/649/1/MOHD_ASRI_BIN_ABDUL_HAMID_-_Tahap_amalan_pengurusan_kualiti_meneyeluruh_%28TQM%29_di_kalangan_pengetua_sekolah_menengah.pdf https://etd.uum.edu.my/649/2/1.MOHD_ASRI_BIN_ABDUL_HAMID_-_Tahap_amalan_pengurusan_kualiti_meneyeluruh_%28TQM%29_di_kalangan_pengetua_sekolah_menengah.pdf
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id	my-uum-etd.649
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	LB2801-3095 School administration and organization
spellingShingle	LB2801-3095 School administration and organization Mohd Asri, Abdul Hamid Tahap Amalan Pengurusan Kualiti Menyeluruh (TQM) Di Kalangan Pengetua Sekolah Menengah
description	The purpose of this research is to study the level of Total Quality Management (TQM) practised among principals at secondary schools. This research adopted the characteristics of TQM based on the model of TQM in school leadership by Murgatroyd and Morgan (1993). Some of the characteristics such as mission implementation, implemention of aim and strategy, formation of work team, focus on customers, commitment, communication and formation of culture, can also be found in the "Pekeliling Kemajuan Pentadbiran Awam" (PKPA, 1992). The level of TQM practice studied is based on factors such as gender, terms of service and the post held which can be categorised into three main groups which are; (a) the principal's leadership that leads to the implimention of TQM characteristics, (b) the principal's leadership that does not contribute in implementing TQM and (c) the principal's leadership that hinders the implimentation of TQM. This research involved 400 respondents from 13 schools in the district of Kuiim Bandar Baharu. From the number, 330 respondents returned the questionnaires to be analysed. The questionnaire contained 26 items which used five Likert Scales. The data obtained was analysed using the descriptive statistical method to determine the frequency, percentage, mean and standard deviation and also inference statistical method, which is t-test to test the hypotheses. The findings showed that, in general, principals implemented TQM in characteristics of implimentation of mission, formation of work team, commitment and focus on customers. On the other hand, in the implimentation of aim and strategy and communication, the level of principal's practice does not make any contribution. The research also found that there is no significant difference between graduate and non-graduate teachers towards the practice of TQM among principals. However, from the aspects of gender and post held, it was found that some characteristic showed significant differences while others do not.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Mohd Asri, Abdul Hamid
author_facet	Mohd Asri, Abdul Hamid
author_sort	Mohd Asri, Abdul Hamid
title	Tahap Amalan Pengurusan Kualiti Menyeluruh (TQM) Di Kalangan Pengetua Sekolah Menengah
title_short	Tahap Amalan Pengurusan Kualiti Menyeluruh (TQM) Di Kalangan Pengetua Sekolah Menengah
title_full	Tahap Amalan Pengurusan Kualiti Menyeluruh (TQM) Di Kalangan Pengetua Sekolah Menengah
title_fullStr	Tahap Amalan Pengurusan Kualiti Menyeluruh (TQM) Di Kalangan Pengetua Sekolah Menengah
title_full_unstemmed	Tahap Amalan Pengurusan Kualiti Menyeluruh (TQM) Di Kalangan Pengetua Sekolah Menengah
title_sort	tahap amalan pengurusan kualiti menyeluruh (tqm) di kalangan pengetua sekolah menengah
granting_institution	Universiti Utara Malaysia
granting_department	Sekolah Siswazah
publishDate	2000
url	https://etd.uum.edu.my/649/1/MOHD_ASRI_BIN_ABDUL_HAMID_-_Tahap_amalan_pengurusan_kualiti_meneyeluruh_%28TQM%29_di_kalangan_pengetua_sekolah_menengah.pdf https://etd.uum.edu.my/649/2/1.MOHD_ASRI_BIN_ABDUL_HAMID_-_Tahap_amalan_pengurusan_kualiti_meneyeluruh_%28TQM%29_di_kalangan_pengetua_sekolah_menengah.pdf
_version_	1747826965118713856
spelling	my-uum-etd.6492022-06-07T04:04:50Z Tahap Amalan Pengurusan Kualiti Menyeluruh (TQM) Di Kalangan Pengetua Sekolah Menengah 2000-04-16 Mohd Asri, Abdul Hamid Sekolah Siswazah Graduate School LB2801-3095 School administration and organization The purpose of this research is to study the level of Total Quality Management (TQM) practised among principals at secondary schools. This research adopted the characteristics of TQM based on the model of TQM in school leadership by Murgatroyd and Morgan (1993). Some of the characteristics such as mission implementation, implemention of aim and strategy, formation of work team, focus on customers, commitment, communication and formation of culture, can also be found in the "Pekeliling Kemajuan Pentadbiran Awam" (PKPA, 1992). The level of TQM practice studied is based on factors such as gender, terms of service and the post held which can be categorised into three main groups which are; (a) the principal's leadership that leads to the implimention of TQM characteristics, (b) the principal's leadership that does not contribute in implementing TQM and (c) the principal's leadership that hinders the implimentation of TQM. This research involved 400 respondents from 13 schools in the district of Kuiim Bandar Baharu. From the number, 330 respondents returned the questionnaires to be analysed. The questionnaire contained 26 items which used five Likert Scales. The data obtained was analysed using the descriptive statistical method to determine the frequency, percentage, mean and standard deviation and also inference statistical method, which is t-test to test the hypotheses. The findings showed that, in general, principals implemented TQM in characteristics of implimentation of mission, formation of work team, commitment and focus on customers. On the other hand, in the implimentation of aim and strategy and communication, the level of principal's practice does not make any contribution. The research also found that there is no significant difference between graduate and non-graduate teachers towards the practice of TQM among principals. However, from the aspects of gender and post held, it was found that some characteristic showed significant differences while others do not. 2000-04 Thesis https://etd.uum.edu.my/649/ https://etd.uum.edu.my/649/1/MOHD_ASRI_BIN_ABDUL_HAMID_-_Tahap_amalan_pengurusan_kualiti_meneyeluruh_%28TQM%29_di_kalangan_pengetua_sekolah_menengah.pdf text eng public https://etd.uum.edu.my/649/2/1.MOHD_ASRI_BIN_ABDUL_HAMID_-_Tahap_amalan_pengurusan_kualiti_meneyeluruh_%28TQM%29_di_kalangan_pengetua_sekolah_menengah.pdf text eng public masters masters Universiti Utara Malaysia Abdullah Abdul Rahman (1992). "Pengurusun dan Peningkatnn Kualiti Dalam Perkhidmatan Awam", Seminar Nasional ke-2 Pengurusan Pendidikan: Ke Arah Pengurusan Pendidikan Berkualiti Abad 21, Institut Aminuddin Baki, 26-28 Novemver, 1992. Abdul Rahim Johan. (1997). "Pelaksanaan Pengurusan Kualiti Menyeluruh (TQM) di sekolah Kebangsaan Derma Ke Arah Mencapai Sijil IS0 9002 Menjamin Kepuasan Bekerja Guru-guru". 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Tahap Amalan Pengurusan Kualiti Menyeluruh (TQM) Di Kalangan Pengetua Sekolah Menengah

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