A CM-based prevention model for is projects implementation failure in Malaysian government hospitals

Malaysian government hospitals have adopted information system (IS) as an enabler in providing a better service to public. However, some of the IS implementations are facing many challenges such as users’ resistance to change, users did not realize the importance of the system, and lack of support a...

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Main Author:	Noorhayati, Md Jasin
Format:	Thesis
Language:	eng eng
Published:	2017
Subjects:	T58.6-58.62 Management information systems
Online Access:	https://etd.uum.edu.my/6557/1/s819671_01.pdf https://etd.uum.edu.my/6557/2/s819671_02.pdf
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id	my-uum-etd.6557
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Che Pa, Noraziah
topic	T58.6-58.62 Management information systems
spellingShingle	T58.6-58.62 Management information systems Noorhayati, Md Jasin A CM-based prevention model for is projects implementation failure in Malaysian government hospitals
description	Malaysian government hospitals have adopted information system (IS) as an enabler in providing a better service to public. However, some of the IS implementations are facing many challenges such as users’ resistance to change, users did not realize the importance of the system, and lack of support and monitoring from the middle managers and top management. Consequently, it failed to be implemented successfully. Preliminary studies revealed that there is no guideline for IS implementation in government hospitals in Northern Region of Malaysia. Hence, the study investigates the failure factors of IS implementation in hospital and construct a prevention model which incorporates Change Management (CM). An extensive literature review and interviews have been conducted. Critical Failure Factors (CFFs) of IS projects implementation and three CM models (Lewin’s CM model, Kotter’s CM model and Prosci’s ADKAR model) have been identified. Key persons representing top management, IT practitioners and medical practitioners from four selected government hospitals in Northern Region of Malaysia were involved in data collection. A CM-based prevention model was constructed based on the identified CFFs and three CM models. Delphi technique was used to evaluate the proposed model, involving domain experts from the selected hospitals. Thirty-six CFFs have been discovered which have been categorized into four main categories; human issues, technology and infrastructure issues, software limitations, and support issues. The proposed prevention model is divided into three sub-phases of Implementation; Pre-Implementation, During-Implementation, and Post-Implementation. The model is believed to be beneficial for top management, IT practitioners and medical practitioners in preventing IS implementation failure among government hospitals in Northern Region of Malaysia.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Noorhayati, Md Jasin
author_facet	Noorhayati, Md Jasin
author_sort	Noorhayati, Md Jasin
title	A CM-based prevention model for is projects implementation failure in Malaysian government hospitals
title_short	A CM-based prevention model for is projects implementation failure in Malaysian government hospitals
title_full	A CM-based prevention model for is projects implementation failure in Malaysian government hospitals
title_fullStr	A CM-based prevention model for is projects implementation failure in Malaysian government hospitals
title_full_unstemmed	A CM-based prevention model for is projects implementation failure in Malaysian government hospitals
title_sort	cm-based prevention model for is projects implementation failure in malaysian government hospitals
granting_institution	Universiti Utara Malaysia
granting_department	Awang Had Salleh Graduate School of Arts & Sciences
publishDate	2017
url	https://etd.uum.edu.my/6557/1/s819671_01.pdf https://etd.uum.edu.my/6557/2/s819671_02.pdf
_version_	1747828091143585792
spelling	my-uum-etd.65572021-05-10T07:56:18Z A CM-based prevention model for is projects implementation failure in Malaysian government hospitals 2017 Noorhayati, Md Jasin Che Pa, Noraziah Awang Had Salleh Graduate School of Arts & Sciences Awang Had Salleh Graduate School of Arts and Sciences T58.6-58.62 Management information systems Malaysian government hospitals have adopted information system (IS) as an enabler in providing a better service to public. However, some of the IS implementations are facing many challenges such as users’ resistance to change, users did not realize the importance of the system, and lack of support and monitoring from the middle managers and top management. Consequently, it failed to be implemented successfully. Preliminary studies revealed that there is no guideline for IS implementation in government hospitals in Northern Region of Malaysia. Hence, the study investigates the failure factors of IS implementation in hospital and construct a prevention model which incorporates Change Management (CM). An extensive literature review and interviews have been conducted. Critical Failure Factors (CFFs) of IS projects implementation and three CM models (Lewin’s CM model, Kotter’s CM model and Prosci’s ADKAR model) have been identified. Key persons representing top management, IT practitioners and medical practitioners from four selected government hospitals in Northern Region of Malaysia were involved in data collection. A CM-based prevention model was constructed based on the identified CFFs and three CM models. Delphi technique was used to evaluate the proposed model, involving domain experts from the selected hospitals. Thirty-six CFFs have been discovered which have been categorized into four main categories; human issues, technology and infrastructure issues, software limitations, and support issues. The proposed prevention model is divided into three sub-phases of Implementation; Pre-Implementation, During-Implementation, and Post-Implementation. The model is believed to be beneficial for top management, IT practitioners and medical practitioners in preventing IS implementation failure among government hospitals in Northern Region of Malaysia. 2017 Thesis https://etd.uum.edu.my/6557/ https://etd.uum.edu.my/6557/1/s819671_01.pdf text eng public https://etd.uum.edu.my/6557/2/s819671_02.pdf text eng public other masters Universiti Utara Malaysia A Rahman, A. F., Abu Bakar, J. M., Ismail, A., Jamil, A. T., Mohd Saad, N., & Saadi, H. (2010). The implementation of Hospital Information System (HIS) in tertiary hospitals in Malaysia. Malaysian Journal of Public Health Medicine 2010, 10(2), 16–24. Abouzahra, M. (2011). Causes of failure in healthcare IT projects. In 3rd International Conference on Advanced Management Science (pp. 46–50). 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A CM-based prevention model for is projects implementation failure in Malaysian government hospitals

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