The moderating effect of environmental regulation and policy on the relationship between total quality management (TQM) and organizational performance in the Malaysian food and beverage companies

The moderating effect of environmental regulation and policy on the relationship between total quality management (TQM) and organizational performance in the Malaysian food and beverage companies

There have been inconsistent findings in the literature concerning the relationships between TQM and organizational performance. Hence this research has prompted further investigation on the effect of other variables that may better explain the nature of these links. In the related literatures, many...

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Main Author: Diekola, Akanmu Muslim
Format: Thesis
Language:eng
eng
eng
Published: 2016
Subjects:
HD62 Standardization
Simplification
Waste
TS 156.6 Quality Control
Online Access:https://etd.uum.edu.my/6578/1/deposit%20permission-s816749.pdf
https://etd.uum.edu.my/6578/2/s816749_01.pdf
https://etd.uum.edu.my/6578/3/s816749_02.pdf
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id my-uum-etd.6578
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
eng
advisor Bahaudin, Ahmad Yusni
Jamaludin, Roslan
topic HD62 Standardization
Simplification
Waste
TS 156.6 Quality Control
spellingShingle HD62 Standardization
Simplification
Waste
TS 156.6 Quality Control
Diekola, Akanmu Muslim
The moderating effect of environmental regulation and policy on the relationship between total quality management (TQM) and organizational performance in the Malaysian food and beverage companies
description There have been inconsistent findings in the literature concerning the relationships between TQM and organizational performance. Hence this research has prompted further investigation on the effect of other variables that may better explain the nature of these links. In the related literatures, many theories have suggested that the compatibility between strategies, resources, and capabilities are the keys for organizational success. The main purpose of this study is to investigate the moderating effects of environmental regulation and policy (ERP) on the relationship between total quality management (TQM) and organizational performance (OP). Quality assurance (QA) and continuous process improvement (CPI) as TQM elements considered in this study were moderated with their respective relationships with organizational performance. Therefore, to achieve this purpose, this study has integrated different theories such as the contingency and the institutional theories in order to provide the effect of QA and CPI on successful strategy implementation. Questionnaires were distributed to 250 Malaysian food and beverages companies. 71 questionnaires were returned and used in the analysis using the PLS-SEM. Studies revealed that TQM can be divided into the management or soft aspects (management concepts and principles) of TQM and the technical or hard aspects (management tools and techniques) of TQM . This study is exclusively based on the soft elements of TQM. The results of this study revealed that QA and CPI have always been significant predictors of organizational performance by following the regulations and policy related to environment. More importantly, the results have also confirmed the moderating effect of environmental regulation and policy on the relationships between TQM and organizational performance. This study also supported the premises of the contingency theory and the institutional theory by reaffirming the importance of the supportive ERP for any successful strategy implementation in enhancing organizational performance through the implementation of innovative practices. However, this result cannot be generalized as data were collected through a cross-sectional approach. Future research can extend it to longitudinal research
format Thesis
qualification_name masters
qualification_level Master's degree
author Diekola, Akanmu Muslim
author_facet Diekola, Akanmu Muslim
author_sort Diekola, Akanmu Muslim
title The moderating effect of environmental regulation and policy on the relationship between total quality management (TQM) and organizational performance in the Malaysian food and beverage companies
title_short The moderating effect of environmental regulation and policy on the relationship between total quality management (TQM) and organizational performance in the Malaysian food and beverage companies
title_full The moderating effect of environmental regulation and policy on the relationship between total quality management (TQM) and organizational performance in the Malaysian food and beverage companies
title_fullStr The moderating effect of environmental regulation and policy on the relationship between total quality management (TQM) and organizational performance in the Malaysian food and beverage companies
title_full_unstemmed The moderating effect of environmental regulation and policy on the relationship between total quality management (TQM) and organizational performance in the Malaysian food and beverage companies
title_sort moderating effect of environmental regulation and policy on the relationship between total quality management (tqm) and organizational performance in the malaysian food and beverage companies
granting_institution Universiti Utara Malaysia
granting_department School of Technology Management & Logistics
publishDate 2016
url https://etd.uum.edu.my/6578/1/deposit%20permission-s816749.pdf
https://etd.uum.edu.my/6578/2/s816749_01.pdf
https://etd.uum.edu.my/6578/3/s816749_02.pdf
_version_ 1747828096422117376
spelling my-uum-etd.65782017-11-28T07:21:09Z The moderating effect of environmental regulation and policy on the relationship between total quality management (TQM) and organizational performance in the Malaysian food and beverage companies 2016 Diekola, Akanmu Muslim Bahaudin, Ahmad Yusni Jamaludin, Roslan School of Technology Management & Logistics School of Technology Management & Logistics HD62 Standardization. Simplification. Waste TS 156.6 Quality Control There have been inconsistent findings in the literature concerning the relationships between TQM and organizational performance. Hence this research has prompted further investigation on the effect of other variables that may better explain the nature of these links. In the related literatures, many theories have suggested that the compatibility between strategies, resources, and capabilities are the keys for organizational success. The main purpose of this study is to investigate the moderating effects of environmental regulation and policy (ERP) on the relationship between total quality management (TQM) and organizational performance (OP). Quality assurance (QA) and continuous process improvement (CPI) as TQM elements considered in this study were moderated with their respective relationships with organizational performance. Therefore, to achieve this purpose, this study has integrated different theories such as the contingency and the institutional theories in order to provide the effect of QA and CPI on successful strategy implementation. Questionnaires were distributed to 250 Malaysian food and beverages companies. 71 questionnaires were returned and used in the analysis using the PLS-SEM. Studies revealed that TQM can be divided into the management or soft aspects (management concepts and principles) of TQM and the technical or hard aspects (management tools and techniques) of TQM . This study is exclusively based on the soft elements of TQM. The results of this study revealed that QA and CPI have always been significant predictors of organizational performance by following the regulations and policy related to environment. More importantly, the results have also confirmed the moderating effect of environmental regulation and policy on the relationships between TQM and organizational performance. This study also supported the premises of the contingency theory and the institutional theory by reaffirming the importance of the supportive ERP for any successful strategy implementation in enhancing organizational performance through the implementation of innovative practices. However, this result cannot be generalized as data were collected through a cross-sectional approach. 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