Dynamic supply chain capabilities : a case of oil and gas industry in Malaysia

Supply chain (SC) is a dynamic process that entails continuous flow of information, materials and funds across multiple functional areas, within and between chain members to meet customer’s requirements and to maximize profit. However, organizations may encounter problems related to the dynamic proc...

Full description

Saved in:
Bibliographic Details
Main Author: Shatina, Saad
Format: Thesis
Language:eng
eng
eng
Published: 2016
Subjects:
Online Access:https://etd.uum.edu.my/6587/1/depositpermission_s93409.pdf
https://etd.uum.edu.my/6587/2/s93409_01.pdf
https://etd.uum.edu.my/6587/3/s93409_02.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-uum-etd.6587
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
eng
advisor Mohamed Udin, Zulkifli
Hasnan, Norlena
topic TS155-194 Production management
Operations management
spellingShingle TS155-194 Production management
Operations management
Shatina, Saad
Dynamic supply chain capabilities : a case of oil and gas industry in Malaysia
description Supply chain (SC) is a dynamic process that entails continuous flow of information, materials and funds across multiple functional areas, within and between chain members to meet customer’s requirements and to maximize profit. However, organizations may encounter problems related to the dynamic process in SC. Oil and gas (O&G) industry is one of the SC entities which require dynamic processes of capabilities due to high degree of uncertainties. Motivated by the complexity and uncertainty of SC, this study intends to understand the concept of dynamic supply chain capabilities in the organizations specifically in Malaysia environment. The study focuses on the firm’s capabilities dimensions as well as the influence of the environmental uncertainties on dynamic supply chain capabilities dimensions of the O&G industry. Previous literatures related to supply chain management, and dynamic capabilities were reviewed to support the study. The researcher analyzed multiple cases from the perspectives of the O&G players in Malaysia via qualitative research methodology. Nine managers of services contractors and one manager of production sharing contractor were selected for interviews to share experiences on the needs for dynamic supply chain capabilities. Results showed that value chain coordination, client, supplier and operations are important in the SC orientation; knowledge accessing and coevolving are vital to the dynamic supply chain capabilities; finally, ethics and professional values, and technology driven are important in the environmental uncertainties. Such findings are necessary for emergent framework of dynamic supply chain capabilities on how O&G industry can benefit. Hence, the main contributions of the research findings are: (i) contribution to the body of knowledge in developing better understanding on the dimensions of dynamic supply chain capabilities towards strategies; and (ii) contribution to the managerial in understanding and capturing emergent dimensions of dynamic supply chain capabilities by providing a basis for future analysis.
format Thesis
qualification_name Ph.D.
qualification_level Doctorate
author Shatina, Saad
author_facet Shatina, Saad
author_sort Shatina, Saad
title Dynamic supply chain capabilities : a case of oil and gas industry in Malaysia
title_short Dynamic supply chain capabilities : a case of oil and gas industry in Malaysia
title_full Dynamic supply chain capabilities : a case of oil and gas industry in Malaysia
title_fullStr Dynamic supply chain capabilities : a case of oil and gas industry in Malaysia
title_full_unstemmed Dynamic supply chain capabilities : a case of oil and gas industry in Malaysia
title_sort dynamic supply chain capabilities : a case of oil and gas industry in malaysia
granting_institution Universiti Utara Malaysia
granting_department School of Technology Management & Logistics
publishDate 2016
url https://etd.uum.edu.my/6587/1/depositpermission_s93409.pdf
https://etd.uum.edu.my/6587/2/s93409_01.pdf
https://etd.uum.edu.my/6587/3/s93409_02.pdf
_version_ 1747828098910388224
spelling my-uum-etd.65872017-12-17T03:41:58Z Dynamic supply chain capabilities : a case of oil and gas industry in Malaysia 2016 Shatina, Saad Mohamed Udin, Zulkifli Hasnan, Norlena School of Technology Management & Logistics School of Technology Management & Logistics TS155-194 Production management. Operations management Supply chain (SC) is a dynamic process that entails continuous flow of information, materials and funds across multiple functional areas, within and between chain members to meet customer’s requirements and to maximize profit. However, organizations may encounter problems related to the dynamic process in SC. Oil and gas (O&G) industry is one of the SC entities which require dynamic processes of capabilities due to high degree of uncertainties. Motivated by the complexity and uncertainty of SC, this study intends to understand the concept of dynamic supply chain capabilities in the organizations specifically in Malaysia environment. The study focuses on the firm’s capabilities dimensions as well as the influence of the environmental uncertainties on dynamic supply chain capabilities dimensions of the O&G industry. Previous literatures related to supply chain management, and dynamic capabilities were reviewed to support the study. The researcher analyzed multiple cases from the perspectives of the O&G players in Malaysia via qualitative research methodology. Nine managers of services contractors and one manager of production sharing contractor were selected for interviews to share experiences on the needs for dynamic supply chain capabilities. Results showed that value chain coordination, client, supplier and operations are important in the SC orientation; knowledge accessing and coevolving are vital to the dynamic supply chain capabilities; finally, ethics and professional values, and technology driven are important in the environmental uncertainties. Such findings are necessary for emergent framework of dynamic supply chain capabilities on how O&G industry can benefit. Hence, the main contributions of the research findings are: (i) contribution to the body of knowledge in developing better understanding on the dimensions of dynamic supply chain capabilities towards strategies; and (ii) contribution to the managerial in understanding and capturing emergent dimensions of dynamic supply chain capabilities by providing a basis for future analysis. 2016 Thesis https://etd.uum.edu.my/6587/ https://etd.uum.edu.my/6587/1/depositpermission_s93409.pdf text eng staffonly https://etd.uum.edu.my/6587/2/s93409_01.pdf text eng public https://etd.uum.edu.my/6587/3/s93409_02.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia Abdul Latif, N. A. i., Fong, S. K., Sandragasu, L., & Taufik, T. M. (2016). The Malaysian Oil & Gas Industry: Challenging times, but fundamental intact. In PricewaterhouseCoopers (Ed.). Kuala Lumpur. Accenture. (2009). High Performance in a Volatile World Seven Imperatives for Achieving Dynamic Supply Chains. Akbar, H. (2003). Knowledge Levels and their Transformation: Towards the Integration of Knowledge Creation and Individual Learning. Journal of Management Studies, 40(8), 1997-2021. doi: 10.1046/j.1467-6486.2003.00409.x Al-Othman, W. B. E., Lababidi, H. M. S., Alatiqi, I. M., & Al-Shayji, K. (2008). Supply chain optimization of petroleum organization under uncertainty in market demands and prices. European journal of operational research, 189(3), 822-840. doi: 10.1016/j.ejor.2006.06.081 Amaratunga, D., & Baldry, D. (2001). Case study methodology as a means of theory building: performance measurement in facilities management organisations. Work Study, 50(3), 95-105. Angerhofer, B., & Angelides, M. (2000). System dynamics modelling in supply chain management: research review. Paper presented at the International Society for Computer Simulation. The APICS Dictionary. (2010) (13 ed.). Chicago: Illinois. Applequist, G. E., Pekny, J. F., & Reklaitis, G. V. (2000). Risk and uncertainty in managing chemical manufacturing supply chains. Computers & Chemical Engineering, 24(9-10), 2211-2222. Aragón-Correa, J. A., & Sharma, S. (2003). A Contingent Resource-Based View of Proactive Corporate Environmental Strategy. The Academy of Management Review, 28(1), 71-88. Arshinder, K., Kanda, A., & Deshmukh, S. (2011). A review on supply chain coordination: coordination mechanisms, managing uncertainty and research directions Supply chain coordination under uncertainty (pp. 39-82): Springer. Baker, G. R. (2011). The contribution of case study research to knowledge of how to improve quality of care. BMJ Quality Safety, 20, 30-35. doi: 10.1136/bmjqs.2010.046490 Baker, W. E., & Sinkula, J. M. (1999). The synergistic effect of market orientation and learning orientation on organizational performance. Journal of the academy of marketing science, 27(4), 411-427. Banomyong, R., & Supatn, N. (2011). Developing a supply chain performance tool for SMEs in Thailand. Supply Chain Management: An International Journal, 16(1), 20-31. doi: 10.1108/13598541111103476 Barney, J. (1991). Firm Resources and Sustained Competitive Advantage. Journal of Management, 17(1), 99. Beamon, B. M. (1999). Measuring supply chain performance. International Journal of Operations & Production Management, 19(3), 275-292. Berman, S. L., Down, J., & Hill, C. W. L. (2002). Tacit knowledge as a source of competitive advantage in the National Basketball Association. Academy of Management Journal, 13-31. Brand, V., & Slater, A. (2003). Using a qualitative approach to gain insights into the business ethics experiences of Australian managers in China. Journal of Business Ethics, 45(3), 167-182. Calantone, R. J., Cavusgil, S. T., & Zhao, Y. (2002). Learning orientation, firm innovation capability, and firm performance. Industrial marketing management, 31(6), 515-524. Carter, C. R., & Rogers, D. S. (2008). A framework of sustainable supply chain management: moving toward new theory. International Journal of Physical Distribution & Logistics Management, 38(5), 360-387. Chima, C. M. (2007a). Supply-Chain Management Issues In The Oil And Gas Industry. Journal of Business & Economics Research, 5(6), 27-36. Chima, C. M. (2007b). Supply chain management issues in the oil and gas industry. Journal of Business & Economics Research, 5(6), 27-36. Christopher, M. (2005). Logistics and Supply Chain Management (3 ed.): Prentice Hall:Financial Times Series. Co, H. C., & Barro, F. (2009). Stakeholder theory and dynamics in supply chain collaboration. International Journal of Operations & Production Management, 29(6), 591-611. doi: 10.1108/01443570910957573 Cooper, M. C., Lambert, D. M., & Pagh, J. D. (1997a). Supply chain management: more than a new name for logistics. International Journal of Logistics Management, The, 8(1), 1-14. Cooper, M. C., Lambert, D. M., & Pagh, J. D. (1997b). Supply Chain Management: More Than a New Name for Logisticsl. International Journal of Logistics Management, 8(1), 1 - 14. doi: 10.1108/09574099710805556 Corbetta, P. (2003). Social research: Theory, methods and techniques: Sage Publications Ltd. Crainic, T. G., & Laporte, G. (2016). Transportation in supply chain management: recent advances and research prospects. International Journal of Production Research, 54(2), 403-404. Creswell, J. W. (2007). Qualitative inquiry and reseach design: choosing among five research traditions. Thousand Oaks, CA: Sage publications. Creswell, J. W. (2012). Qualitative Inquiry and Research Design: Choosing Among Five Approaches (3 ed.): SAGE Publications, Inc. Creswell, J. W., Hanson, W. E., Clark Plano, V. L., & Morales, A. (2007). Qualitative Research Designs. The Counseling Psychologist, 35(2), 236-264. doi: 10.1177/0011000006287390 Davenport, T. H., Jarvenpaa, S. L., & Beers, M. C. (1996). Improving knowledge work processes. Sloan Management Review, 37, 53-66. Defee, C. C., & Fugate, B. S. (2010). Changing perspective of capabilities in the dynamic supply chain era. The International Journal of Logistics Management, 21(2), 180-206. doi: 10.1108/09574091011071915 Defee, C. C., & Stank, T. P. (2005). Applying the strategy-structure-performance paradigm to the supply chain environment. International Journal of Logistics Management, The, 16(1), 28-50. doi: 10.1108/09574090510617349 Department of Statistics Malaysia. (2011). Petroleum and Natural Gas Statistics. Malaysia. Department of Statistics Malaysia. (2016). Petroleum And Natural Gas Statistics 2015. Didonet, R., Frega, R., Toaldo, M., & Díaz, G. (2014). The Role of Supply Chain Integration in the Relationship between Market Orientation and Performance in SMEs. International Journal of Business Science and Applied Management, 9(2), 16-29. Dixon, S. E. A., Meyer, K. E., & Day, M. (2007). Exploitation and exploration learning and the development of organizational capabilities: A cross-case analysis of the Russian oil industry. Human Relations, 60(10), 1493-1523. doi: 10.1177/0018726707083475 Dreyer, D. E. (2000). Performance measurement: a practitioner’s perspective. Supply Chain Management Review, 4(4), 63-68. Easterby-Smith, M., Thorpe, R., Jackson, P., & Lowe, A. (2008). Management Research (3 ed.). London: Sage Publications Ltd. Eisenhardt, K. M. (1989). Building theories from case study research. The Academy of Management Review, 14(4), 532-550. Eisenhardt, K. M., & Galunic, D. C. (2000). Coevolving: At last, a way to make synergies work. Harvard Business Review, 78(1), 91-102. Eisenhardt, K. M., & Martin, J. A. (2000). Dynamic capabilities: what are they? Strategic Management Journal, 21(10-11), 1105-1121. doi: 10.1002/1097-0266(200010/11)21:10/11<1105::aid-smj133>3.0.co;2-e Ellram, L. M. (1996). The use of the case study method in logistics research. Journal of Business Logistics, 17(2), 93-138. Energy Information Administration. (December 2010). Malaysia energy data, statistics and analysis - oil, gas, electricity, coal. www.eia.doe.gov/cabs/malaysia/oil.html England, J. (2017). 2017 outlook on oil and gas Deloitte Center for Energy Solutions. New York. Eppinger, S. D., & Chitkara, A. R. (2006). The New Practice of Global. MIT Sloan Management Review. Fawcett, S. E., Wallin, C., Allred, C., Fawcett, A. M., & Magnan, G. M. (2011). Information technology as an enabler of supply chain collaboration: a dynamic-capabilities perspective. Journal of Supply Chain Management, 47(1), 38-59. doi: 10.1111/j.1745-493X.2010.03213.x Foerstl, K., Reuter, C., Hartmann, E., & Blome, C. (2010). Managing supplier sustainability risks in a dynamically changing environment--Sustainable supplier management in the chemical industry. Journal of Purchasing and Supply Management, 16(2), 118-130. doi: 10.1016/j.pursup.2010.03.011 Forrester, J. W. (1961). Industrial Dynamics. Portland: Productivity Press. Gattorna, J. (2010). Dynamic Supply Chains: Delivering Value Through People (2 ed.). Great Britain: Pearson Education Gillham, B. (2000). The research interview. New York, NY: Continuum. Gimenez, C. (2005). Case studies and surveys in Supply Chain Management research - Two complementary methodologies. In H. Kotzab, S. A. Seuring, M. Muller & G. Reiner (Eds.), Research Methodologies in Supply Chain Management (pp. 315-330). Heidelberg: Physica. Grant, R. M., & Baden-Fuller, C. (2004). A Knowledge Accessing Theory of Strategic Alliances. Journal of Management Studies, 41(1), 61-84. doi: 10.1111/j.1467-6486.2004.00421.x Hart, S. L., & Dowell, G. (2011a). Invited Editorial: A Natural-Resource-Based View of the Firm : Fifteen Years After. Journal of Management, 37(5), 1464-1479. doi: 10.1177/0149206310390219 Hart, S. L., & Dowell, G. (2011b). A Natural-Resource-Based View of the Firm : Fifteen Years After. Journal of Management, 37(5), 1464-1479. doi: 10.1177/0149206310390219 Heaton, J. (2004). Reworking qualitative data: Sage Publications Limited. Henry, C. C., & Barro, F. (2009). Stakeholder theory and dynamics in supply chain collaboration. International Journal of Operations & Production Management, 29(6), 591. doi: 10.1108/01443570910957573 Hsu, C.-C., Kannan, V. R., Tan, K.-C., & Keong Leong, G. (2008). Information sharing, buyer-supplier relationships, and firm performance: a multi-region analysis. International Journal of Physical Distribution & Logistics Management, 38(4), 296-310. Huber, G. P. (1991). Organizational learning: The contributing processes and the literatures. Organization science, 88-115. Hult, G., Ketchen Jr, D. J., Adams, G. L., & Mena, J. A. (2008). Supply chain orientation and balanced scorecard performance. Journal of Managerial Issues, 20(4), 526-544. Iyer, K. (2011a). Demand chain collaboration and operational performance: role of IT analytic capability and environmental uncertainty. Journal of Business & Industrial Marketing, 26(2), 81-91. doi: 10.1108/08858621111112267 Iyer, K., Germain, R., & Frankwick, L. G. (2007). Supply chain analytic capability: environment and performance. International Journal of Integrated Supply Management, 3(3), 302-320. Iyer, K. N. S. (2011b). Demand chain collaboration and operational performance: role of IT analytic capability and environmental uncertainty. Journal of Business & Industrial Marketing, 26(2), 81-91. doi: 10.1108/08858621111112267 Jain, V., Wadhwa, S., & Deshmukh, S. (2009a). Revisiting information systems to support a dynamic supply chain: issues and perspectives. Production Planning and Control, 20(1), 17-29. doi: 10.1080/09537280802608019 Jain, V., Wadhwa, S., & Deshmukh, S. G. (2009b). Select supplier-related issues in modelling a dynamic supply chain: potential, challenges and direction for future research. International Journal of Production Research, 47(11), 3013-3039. doi: 10.1080/00207540701769958 Jones, T. C., & Riley, D. W. (1985). Using inventory for competitive advantage through supply chain management. International Journal of Physical Distribution & Logistics Management, 15(5), 16-26. doi: 10.1108/eb014615 Jun-jun, G., Yun, Z., & Xia, M. (2010a, 9-10 Jan. 2010). A joint decision model of dynamic pricing and dynamic inventory in an apparel supply chain with demand learning. Paper presented at the International Conference on Logistics Systems and Intelligent Management, 2010, Harbin, China. Jun-jun, G., Yun, Z., & Xia, M. (2010b, 9-10 Jan. 2010). A joint decision model of dynamic pricing and dynamic inventory in an apparel supply chain with demand learning. Paper presented at the International Conference on Logistics Systems and Intelligent Management. Kajornboon, A. B. (2008). Using interviews as research instruments. Retrieved October, 7, 2008. Kannan, V. R., & Tan, K. C. (2005). Just in time, total quality management, and supply chain management: understanding their linkages and impact on business performance. Omega, 33, 153 - 162. Kotzab, H., Seuring, S., Muller, M., & Reiner, G. (Eds.). (2005). A balanced approach to research in supply chain management, in: Research methodologies in supply chain management: Pysica-Verlag: Heidelberg. Kuhn, T. S. (1996). The Structure of Scientific Revolutions (3 ed.). Chicago and London: The Univerisity of Chicago Press. Kumar, K., & Christiaanse, E. (1999). From Static Supply Chains to Dynamic Supply Webs: Principles for Radical Redesign in the Age of Information. Paper presented at the Internationa Conference of Information System (ICIS) 1999 Kumar, R. (2011). Research Methodology: A step-by-step guide for beginners (3 ed.). London: Sage Publications. Kvale, S. (1996). InterViews. An introduction to qualitative research writing: Sage Publications, Thousand Oaks, CA. La Londe, B. J., & Masters, J. M. (1994). Emerging logistics strategies: blueprints for the next century. International Journal of Physical Distribution & Logistics Management, 24(7), 35-47. doi: 10.1108/09600039410070975 Lai, K.-h., Ngai, E. W. T., & Cheng, T. C. E. (2002). Measures for evaluating supply chain performance in transport logistics. Transportation Research, Part E 38, 439-456. Lambert, D. M. (2008). Supply chain management: processes, partnerships, performance: Supply Chain Management Inst. Lambert, D. M., Cooper, M. C., & Pagh, J. D. (1998). Supply chain management: implementation issues and research opportunities. International Journal of Logistics Management, The, 9(2), 1-20. doi: 10.1108/09574099810805807 Lambert, D. M., Knemeyer, A. M., & Gardner, J. T. (2004). Supply chain partnerships: model validation and implementation. Journal of Business Logistics, 25, 21-42. Lamberti, L., & Paladino, A. (2013). Moving forward with service dominant logic: Exploring the strategic orientations of a service-centred view of the firm. International Journal of Business Science and Applied Management, 8(1), 1-15. Leonard-Barton, D. (1992). Core Capabilities and Core Rigidities: A Paradox in Managing New Product Development. Strategic Management Journal, 13(Special Issue: Strategy Process: ManagingCorporate Self-Renewal), 111-125. Levin, D. Z., & Cross, R. (2004). The strength of weak ties you can trust: The mediating role of trust in effective knowledge transfer. Management Science, 1477-1490. doi: 10I. 1287/mnsc.1030.0136 Lin, Y., & Zhou, L. (2011). The impacts of product design changes on supply chain risk: a case study. International Journal of Physical Distribution & Logistics Management, 41(2), 162-186. doi: 10.1108/09600031111118549 Mangan, J., Lalwani, C., & Gardner, B. (2004). Combining quantitative and qualitative methodologies in logistics research. International Journal of Physical Distribution & Logistics Management, 34(7), 565-578. March, J. G. (1991). Exploration and exploitation in organizational learning. Organization science, 71-87. McCutcheon, D. M., & Meredith, J. R. (1993). Conducting case study research in operations management Journal of Operations Management, 11(3), 239-256. McGrath, J. E. (Ed.). (1982). Dilemmatics, the study of research choices and dilemmas, in: Judgement calls in research: Sage Publication: Beverly Hills, CA. Melville, N., Kraemer, K., & Gurbaxani, V. (2004). Review: Information Technology and Organizational Performance: An Integrative Model of IT Business Value. MIS quarterly, 28(2), 283-322. Mentzer, J. T., DeWitt, W., Keebler, J. S., Min, S., Nix, N. W., Smith, C. D., et al. (2001). Defining supply chain management. Journal of Business Logistics, 22(2), 1-25. Meredith, J. R., Raturi, A., Amoako-Gyampah, K., & Kaplan, B. (1989). Alternative research paradigms in operations. Journal of Operations Management, 8(4). Miles, B., & Huberman, A. M. (1994). Qualitative Data Analysis: An Expanded Sourcebook (2 ed.): SAGE Publications, Inc. Milliken, J. (2001). Qualitative research and marketing management. Management Decision, 39(1), 71-78. Mohammad, M. F. (2008). Procurement strategies for the oil and gas industry: to capture changing values and dealing with multi cultural complexity. Paper presented at the International Conference on Construction and Building Technology, UNITEN, Malaysia. Mohd Ali, N. (2009). Sustainability of petroleum and environmental control in the Malaysian petroleum law. http://ddms.usim.edu.my/handle/123456789/1549 Monczka, R. M., Petersen, K. J., Handfield, R. B., & Ragatz, G. L. (1998). Success factors in strategic supplier alliances: the buying company perspective. Decision Sciences, 29(3), 553-577. Naslund, D., & Williamson, S. (2010). What is Management in Supply Chain Management? - A Critical Review of Definitions, Frameworks and Terminology. Journal of Management Policy and Practice vol., 11 (4), 11-28. NNR Global. (2010). Retrieved 16 January 2012, from http://www.nnrglobal.net/mobile/refineries.html Nonaka, I., & Takeuchi, H. (1995). The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. USA: Oxford University Press. Oh, T. H., Pang, S. Y., & Chua, S. C. (2010). Energy policy and alternative energy in Malaysia: Issues and challenges for sustainable growth. Renewable and Sustainable Energy Reviews, 14(4), 1241-1252. Olsen, B. E., Haugland, S. A., Karlsen, E., & Husøy, G. J. (2005). Governance of complex procurements in the oil and gas industry. Journal of Purchasing & Supply Management, 11, 1–13. doi: 10.1016/j.pursup.2005.03.003 Ong, H. C., Mahlia, T. M. I., & Masjuki, H. H. (2011). A review on energy scenario and sustainable energy in Malaysia. Renewable and Sustainable Energy Reviews, 15, 639-647. Opdenakker, R. (2006). Advantages and disadvantages of four interview techniques in qualitative research. 7(4). http://www.qualitative-research.net/index.php/fqs/article/view/175/391 Othman, A. A., & Rahman, S. A. (2010). Supply Chain Management in the Building Construction Industry: Linking Procurement Process Coordination, Market Orientation and performance. Journal of Surveying, Construction & Property, 1(1), 23-46. Payne, G., & Williams, M. (2005). Generalization in qualitative research. Sociology, 39(2), 295-314. Performance Management and Delivery Unit. (2010). Economic Transformation Handbook: A roadmap for Malaysia. Petroleum Online. (2011). Oil and gas industry overview. http://www.petroleumonline.com/ Pettigrew, A. M. (1990). Longitudinal Field Research on Change: Theory and Practice. Organization Science, 1,(3), 267-292. Pitty, S. S., Li, W., Adhitya, A., Srinivasan, R., & Karimi, I. A. (2008). Decision support for integrated refinery supply chains: Part 1. Dynamic simulation. Computers & Chemical Engineering, 32(11), 2767-2786. doi: http://dx.doi.org/10.1016/j.compchemeng.2007.11.006 Power, D. (2005). Supply chain management integration and implementation: a literature review. Supply Chain Management: An International Journal, 10(4), 252-263. doi: 10.1108/13598540510612721] Raja Mazlan, M., R., & Ali, K. N. (2006a). Relationship between supply chain management and outsourcing. Raja Mazlan, R. M., & Ali, K. N. (2006b, 21-24 June 200). Relationship between supply chain management and outsourcing. Paper presented at the International Conference on Construction Industry, Padang, Sumatera Barat, Indonesia. Ramanathan, U., Gunasekaran, A., & Subramanian, N. (2011). Supply chain collaboration performance metrics: a conceptual framework. Benchmarking: An International Journal, 18(6), 856 - 872. doi: 10.1108/14635771111180734 Ritchie, B., & Brindley, C. (2007). An emergent framework for supply chain risk management and performance measurement. The Journal of the Operational Research Society, 58(11), 1398-1411. Sachan, A., & Datta, S. (2005). Review of supply chain management and logistics research. International Journal of Physical Distribution & Logistics Management, 35(9), 664-705. Sawhney, M., Wolcott, R. C., & Arroniz, I. (2006). The 12 different ways for companies to innovate. MIT Sloan Management Review, 47(3), 75. Sekaran, U. (2000). Research methods for business. New York: John Wiley & Sons, Inc. Shah, N. K., Li, Z., & Ierapetritou, M. G. (2011a). Petroleum refining operations: key issues, advances, and opportunities. Industrial and Engineering Chemistry Research, 50(3), 1161. Shah, N. K., Li, Z., & Ierapetritou, M. G. (2011b). Petroleum refining operations: key issues, advances, and opportunities. Industrial and Engineering Chemistry Research, 50, 1161-1170. doi: 10.1021/ie1010004 Sinkula, J. M., Baker, W. E., & Noordewier, T. (1997). A framework for market-based organizational learning: linking values, knowledge, and behavior. Journal of the academy of marketing science, 25(4), 305-318. Sirmon, D. G., Hitt, M. A., Arregle, J.-L., & Campbell, J. T. (2010). The dynamic interplay of capability strengths and weaknesses: investigating the bases of temporary competitive advantage. Strategic Management Journal, 31(13), 1386-1409. doi: 10.1002/smj.893 Slack, N. (1992). The Manufacturing Advantage: Achieving Competitive Manufacturing Operations Management Books 2000. Spekman, R. E., Spear, J., & Kamauff, J. (2002). Supply chain competency: learning as a key component. Supply Chain Management: An International Journal, 7(1), 41-55. Stank, T. P., Davis, B. R., & Fugate, B. S. (2005). A Strategic framework for supply chain oriented logistics. Journal of Business Logistics, 26(2), 27-45. Stevens, G. C. (1989). Integrating the supply chain. International Journal of Physical Distribution & Logistics Management, 19(8), 3-8. doi: 10.1108/EUM0000000000329 Stevens, G. C., & Johnson, M. (2016). Integrating the Supply Chain… 25 years on. International Journal of Physical Distribution & Logistics Management, 46(1), 19-42. Tan, K. C., Kannan, V. R., Handfield, R. B., & Ghosh, S. (1999). Supply chain management: an empirical study of its impact on performance. International Journal of Operations & Production Management, 19(10), 1034-1052. doi: 10.1108/01443579910287064 Teece, D. J. (1997). Dynamic capabilities and strategic management: organizing for innovation and growth. Strategic Management Journal, 18(7), 509-533. Teece, D. J. (2007). Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance. Strategic Management Journal, 28(13), 1319-1350. doi: 10.1002/smj.640 Teece, D. J., & Leih, S. (2016). Uncertainty, Innovation, and Dynamic Capabilities: An Introduction California Management Review, 58(4), 5-12 doi: 10.1525/cmr.2016.58.4.5 Teece, D. J., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509-533. doi: 10.1002/(sici)1097-0266(199708) Towers, N., & Chen, R. (2008). Employing the participative paradigm as a valid empirical approach to gaining a greater understanding of contemporary supply chain and distribution management issues. International Journal of Retail & distribution management, 36(8), 627-637. Turner III, D. W. (2010). Qualitative interview design: A practical guide for novice investigators. The Qualitative Report, 15(3), 754-760. Udin, Z. M., Mohtar, S., & Othman, A. A. (2008). Collaborative Supply Chain Management: The Hybrid Knowledge-Based Development Approach of Suppliers-Customers Perspective. Operations and Supply Chain Management, 1(2), 130-141. Wadhwa, S., Saxena, A., & Chan, F. T. S. (2008). Framework for flexibility in dynamic supply chain management. International Journal of Production Research, 46(6), 1373-1404. doi: 10.1080/00207540600570432 Wang, G., Gunasekaran, A., Ngai, E. W., & Papadopoulos, T. (2016). Big data analytics in logistics and supply chain management: Certain investigations for research and applications. International Journal of Production Economics, 176, 98-110. Wang, M., Wang, H., & Liu, J. (2007). Dynamic supply chain integration through intelligent agents. Paper presented at the 40th Annual Hawaii International Conference on System Sciences, 2007, Waikoloa, Big Island, Hawaii. Winter, S. G. (2003). Understanding dynamic capabilities. Strategic Management Journal, 24(10), 991-995. doi: 10.1002/smj.318 Yin, R. K. (2008). Case study research: Design and methods (Vol. 5): Sage Publications, Incorporated. Yin, R. K. (2009). Case study research. (Fourth ed.). Thousand Oaks, CA.: Sage. Zahra, S. A., Sapienza, H. J., & Davidsson, P. (2006). Entrepreneurship and Dynamic Capabilities: A Review, Model and Research Agenda. Journal of Management Studies, 43(4), 917-955. doi: 10.1111/j.1467-6486.2006.00616.x Zikmund, W. G., Babin, B. J., Carr, J. C., & Griffin, M. (2010). Business Research Methods (8 ed.). Canada: South-Western Cengage Learning. Zollo, M., & Winter, S. G. (2002). Deliberate learning and the evolution of dynamic capabilities. Organization science, 339-351. Zott, C. (2003). Dynamic capabilities and the emergence of intraindustry differential firm performance: insights from a simulation study. Strategic Management Journal, 24(2), 97-125. doi: 10.1002/smj.288