Hubungan antara amalan operasi perkhidmatan dengan prestasi Tentera Darat Malaysia (TDM) : gaya kepimpinan sebagai moderasi

A study on delivery of services in the public sector in general and army in particular is insufficient. This study focuses on the level of service operations practices adopted by Malaysian Army and its relationship with performance. It aims to determine the relationship between the practice of servi...

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Main Author:	Mat, Azmi
Format:	Thesis
Language:	eng eng
Published:	2016
Subjects:	HD58.7 Organizational Behavior.
Online Access:	https://etd.uum.edu.my/6700/1/s91908_01.pdf https://etd.uum.edu.my/6700/2/s91908_02.pdf
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id	my-uum-etd.6700
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Osman, Nor Hasni
topic	HD58.7 Organizational Behavior.
spellingShingle	HD58.7 Organizational Behavior. Mat, Azmi Hubungan antara amalan operasi perkhidmatan dengan prestasi Tentera Darat Malaysia (TDM) : gaya kepimpinan sebagai moderasi
description	A study on delivery of services in the public sector in general and army in particular is insufficient. This study focuses on the level of service operations practices adopted by Malaysian Army and its relationship with performance. It aims to determine the relationship between the practice of service operations with the performance of the Malaysian Army in Peninsular Malaysia. In addition, this study also aims to identify whether leadership style acts as a moderator in the relationship between the practice of service operations with the performance of the Malaysian Army. Research method carried out was in the form of field study in which questionnaires were used as instrument. Data were analyzed using Pearson correlation, multiple regression and hierarchical regression analysis. 800 sets of questionnaires were sent to a unit in the organization of the Army of Malaysia with a return rate of 244 sets (30.5%). Data collected through questionnaires were analyzed using Statistical Package for Social Science (SPSS).The findings show a significant relationship between the dimensions of the practice of some service operations such as leadership practice, relationship oriented, the process of delivering a uniform, customer participation with the performance of the Malaysian Army. In addition, variables moderation leadership style namely transformational leadership style and transactional leadership style also affect the relationship between the practice of service operations with the performance of the Malaysian Army. The results of this study may contribute to the development of theory and knowledge in influencing the performance of the Malaysian Army to the proliferation of knowledge related to the field of operations management, especially help the Malaysian Army in the implementation of the operational management more efficiently and effectively.
format	Thesis
qualification_name	Ph.D.
qualification_level	Doctorate
author	Mat, Azmi
author_facet	Mat, Azmi
author_sort	Mat, Azmi
title	Hubungan antara amalan operasi perkhidmatan dengan prestasi Tentera Darat Malaysia (TDM) : gaya kepimpinan sebagai moderasi
title_short	Hubungan antara amalan operasi perkhidmatan dengan prestasi Tentera Darat Malaysia (TDM) : gaya kepimpinan sebagai moderasi
title_full	Hubungan antara amalan operasi perkhidmatan dengan prestasi Tentera Darat Malaysia (TDM) : gaya kepimpinan sebagai moderasi
title_fullStr	Hubungan antara amalan operasi perkhidmatan dengan prestasi Tentera Darat Malaysia (TDM) : gaya kepimpinan sebagai moderasi
title_full_unstemmed	Hubungan antara amalan operasi perkhidmatan dengan prestasi Tentera Darat Malaysia (TDM) : gaya kepimpinan sebagai moderasi
title_sort	hubungan antara amalan operasi perkhidmatan dengan prestasi tentera darat malaysia (tdm) : gaya kepimpinan sebagai moderasi
granting_institution	Universiti Utara Malaysia
granting_department	School of Technology Management & Logistics
publishDate	2016
url	https://etd.uum.edu.my/6700/1/s91908_01.pdf https://etd.uum.edu.my/6700/2/s91908_02.pdf
_version_	1747828104616738816
spelling	my-uum-etd.67002021-04-06T06:23:57Z Hubungan antara amalan operasi perkhidmatan dengan prestasi Tentera Darat Malaysia (TDM) : gaya kepimpinan sebagai moderasi 2016 Mat, Azmi Osman, Nor Hasni School of Technology Management & Logistics School of Technology Management & Logistics HD58.7 Organizational Behavior. A study on delivery of services in the public sector in general and army in particular is insufficient. This study focuses on the level of service operations practices adopted by Malaysian Army and its relationship with performance. It aims to determine the relationship between the practice of service operations with the performance of the Malaysian Army in Peninsular Malaysia. In addition, this study also aims to identify whether leadership style acts as a moderator in the relationship between the practice of service operations with the performance of the Malaysian Army. Research method carried out was in the form of field study in which questionnaires were used as instrument. Data were analyzed using Pearson correlation, multiple regression and hierarchical regression analysis. 800 sets of questionnaires were sent to a unit in the organization of the Army of Malaysia with a return rate of 244 sets (30.5%). Data collected through questionnaires were analyzed using Statistical Package for Social Science (SPSS).The findings show a significant relationship between the dimensions of the practice of some service operations such as leadership practice, relationship oriented, the process of delivering a uniform, customer participation with the performance of the Malaysian Army. In addition, variables moderation leadership style namely transformational leadership style and transactional leadership style also affect the relationship between the practice of service operations with the performance of the Malaysian Army. The results of this study may contribute to the development of theory and knowledge in influencing the performance of the Malaysian Army to the proliferation of knowledge related to the field of operations management, especially help the Malaysian Army in the implementation of the operational management more efficiently and effectively. 2016 Thesis https://etd.uum.edu.my/6700/ https://etd.uum.edu.my/6700/1/s91908_01.pdf text eng public https://etd.uum.edu.my/6700/2/s91908_02.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia Aamodt, M. (2015). Industrial/organizational psychology: An applied approach. Boston, MA: Cengage Learning. Abdalla, Y. I. (2015). Effects of Strategy Evaluation on Organizational Performance: A Case of Centre Star Company Limited (Doctoral dissertation, United States International University Africa). Abdallah, A. B. (2013). 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