Hubungan antara amalan pengurusan kualiti menyeluruh dan prestasi staf akademik serta dimoderasikan oleh faktor motivasi di institusi pengajian tinggi awam Malaysia

Hubungan antara amalan pengurusan kualiti menyeluruh dan prestasi staf akademik serta dimoderasikan oleh faktor motivasi di institusi pengajian tinggi awam Malaysia

Recent studies demonstrate the successful use of Total Quality Management (TQM) systematically in Higher Education Institutions (HEIs). Researchers also agree the principles of TQM can contribute significantly to improve HEIs. However, they only focus on the aspects of management and administration,...

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Main Author: Kamarul Bahari, Yaakub
Format: Thesis
Language:eng
eng
eng
Published: 2016
Subjects:
LB2300 Higher Education
TS 156.6 Quality Control
Online Access:https://etd.uum.edu.my/6741/1/Depositpermission_s92204.pdf
https://etd.uum.edu.my/6741/2/s92204_01.pdf
https://etd.uum.edu.my/6741/3/s92204_02.pdf
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id my-uum-etd.6741
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
eng
advisor Jusoh, Muhammad Shahar
Yusoff, Rushami Zien
topic LB2300 Higher Education
TS 156.6 Quality Control
spellingShingle LB2300 Higher Education
TS 156.6 Quality Control
Kamarul Bahari, Yaakub
Hubungan antara amalan pengurusan kualiti menyeluruh dan prestasi staf akademik serta dimoderasikan oleh faktor motivasi di institusi pengajian tinggi awam Malaysia
description Recent studies demonstrate the successful use of Total Quality Management (TQM) systematically in Higher Education Institutions (HEIs). Researchers also agree the principles of TQM can contribute significantly to improve HEIs. However, they only focus on the aspects of management and administration, teaching and learning, and research. They do not include the other key functions of HEIs, i.e. publication, consultancy, and community service. No study was done to examine the relationship between the practice of TQM principles and overall academic staff performance (main functions of HEIs). This means the performance of the university collectively depends on the performance of the academic staff. Their motivation can encourage better performance and productivity. But in the context of the relationships between the practices of TQM principles and performance of an academic staff, no previous study opts for motivation factors as the moderator. Thus, this study uses a motivation factor as the moderator. This study focuses on three major areas which are the practices of TQM principles (Leadership, Strategic Planning, Focus and Customer Satisfaction, Data and Information Management, Human Resource Management, Process and Systems Management, and Strategic Partners and Resources), Academic Staff Performance (Teaching and Learning, Research, Publication, Consultancy, and Community Service), and Motivation Factor (Achievement, Affiliation, Power, and Existence). The unit of analysis in this study was academic staff selected by systematic random sampling technique at public universities in the Northern Region. As for the instrument, questionnaires were used and the field work was carried out and able to achieve a high rate of return (72%). To increase the validity of the instrument, some important procedures were performed, which include obtaining feedback from the experts, pilot test and factor analysis. The conducted reliability test indicated the instruments had a high degree of reliability (alpha value for TQM constructs = 0.978; Academic Staff Performance = 0.958; and Motivation Factor = 0.885 ). In order to test the hypothesis, correlation analysis and hierarchical multiple regression were performed. The results showed that the practices of TQM principles were at a high level (Mean = 4.65). The relationships between the practices of TQM principles and performance of staff academic were positive and significant (r = 0.699 **). The practices of TQM principles also had an impact on academic performance ( B = 0.699, p = 0.000). Only three of the seven dimensions/aspects had a significant impact on the performance of the academic staff, i.e. Focus and Customer Satisfaction, Process and Systems Management, and Strategic Partners and Resources. Motivation Factor could also act as full moderation (B = 0.1 14**; Significant F = 0.109) on the relationship between the practices of TQM principles and performance of academic staff.
format Thesis
qualification_name Ph.D.
qualification_level Doctorate
author Kamarul Bahari, Yaakub
author_facet Kamarul Bahari, Yaakub
author_sort Kamarul Bahari, Yaakub
title Hubungan antara amalan pengurusan kualiti menyeluruh dan prestasi staf akademik serta dimoderasikan oleh faktor motivasi di institusi pengajian tinggi awam Malaysia
title_short Hubungan antara amalan pengurusan kualiti menyeluruh dan prestasi staf akademik serta dimoderasikan oleh faktor motivasi di institusi pengajian tinggi awam Malaysia
title_full Hubungan antara amalan pengurusan kualiti menyeluruh dan prestasi staf akademik serta dimoderasikan oleh faktor motivasi di institusi pengajian tinggi awam Malaysia
title_fullStr Hubungan antara amalan pengurusan kualiti menyeluruh dan prestasi staf akademik serta dimoderasikan oleh faktor motivasi di institusi pengajian tinggi awam Malaysia
title_full_unstemmed Hubungan antara amalan pengurusan kualiti menyeluruh dan prestasi staf akademik serta dimoderasikan oleh faktor motivasi di institusi pengajian tinggi awam Malaysia
title_sort hubungan antara amalan pengurusan kualiti menyeluruh dan prestasi staf akademik serta dimoderasikan oleh faktor motivasi di institusi pengajian tinggi awam malaysia
granting_institution Universiti Utara Malaysia
granting_department College of Business (COB)
publishDate 2016
url https://etd.uum.edu.my/6741/1/Depositpermission_s92204.pdf
https://etd.uum.edu.my/6741/2/s92204_01.pdf
https://etd.uum.edu.my/6741/3/s92204_02.pdf
_version_ 1747828110050459648
spelling my-uum-etd.67412018-05-24T00:29:30Z Hubungan antara amalan pengurusan kualiti menyeluruh dan prestasi staf akademik serta dimoderasikan oleh faktor motivasi di institusi pengajian tinggi awam Malaysia 2016 Kamarul Bahari, Yaakub Jusoh, Muhammad Shahar Yusoff, Rushami Zien College of Business (COB) College of Business LB2300 Higher Education TS 156.6 Quality Control Recent studies demonstrate the successful use of Total Quality Management (TQM) systematically in Higher Education Institutions (HEIs). Researchers also agree the principles of TQM can contribute significantly to improve HEIs. However, they only focus on the aspects of management and administration, teaching and learning, and research. They do not include the other key functions of HEIs, i.e. publication, consultancy, and community service. No study was done to examine the relationship between the practice of TQM principles and overall academic staff performance (main functions of HEIs). This means the performance of the university collectively depends on the performance of the academic staff. Their motivation can encourage better performance and productivity. But in the context of the relationships between the practices of TQM principles and performance of an academic staff, no previous study opts for motivation factors as the moderator. Thus, this study uses a motivation factor as the moderator. This study focuses on three major areas which are the practices of TQM principles (Leadership, Strategic Planning, Focus and Customer Satisfaction, Data and Information Management, Human Resource Management, Process and Systems Management, and Strategic Partners and Resources), Academic Staff Performance (Teaching and Learning, Research, Publication, Consultancy, and Community Service), and Motivation Factor (Achievement, Affiliation, Power, and Existence). The unit of analysis in this study was academic staff selected by systematic random sampling technique at public universities in the Northern Region. As for the instrument, questionnaires were used and the field work was carried out and able to achieve a high rate of return (72%). To increase the validity of the instrument, some important procedures were performed, which include obtaining feedback from the experts, pilot test and factor analysis. The conducted reliability test indicated the instruments had a high degree of reliability (alpha value for TQM constructs = 0.978; Academic Staff Performance = 0.958; and Motivation Factor = 0.885 ). In order to test the hypothesis, correlation analysis and hierarchical multiple regression were performed. The results showed that the practices of TQM principles were at a high level (Mean = 4.65). The relationships between the practices of TQM principles and performance of staff academic were positive and significant (r = 0.699 **). The practices of TQM principles also had an impact on academic performance ( B = 0.699, p = 0.000). Only three of the seven dimensions/aspects had a significant impact on the performance of the academic staff, i.e. Focus and Customer Satisfaction, Process and Systems Management, and Strategic Partners and Resources. Motivation Factor could also act as full moderation (B = 0.1 14**; Significant F = 0.109) on the relationship between the practices of TQM principles and performance of academic staff. 2016 Thesis https://etd.uum.edu.my/6741/ https://etd.uum.edu.my/6741/1/Depositpermission_s92204.pdf text eng staffonly https://etd.uum.edu.my/6741/2/s92204_01.pdf text eng public https://etd.uum.edu.my/6741/3/s92204_02.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia Abdul Sukor Shaari (2003). Hubungan Motivasi, Keupayaan Mengajar dan Komitmen Kerja Dengan Prestasi Kerja Guru Bahasa Melayu Sekolah Menengah. Tesis PhD, UUM. Abdul Sukor Shaari, Ab. Aziz Yusof, Mohd. Khan Jamal Khan, Tang, S. M., Lim, K. T., (2008). Keadilan Penilaian Prestasi Dalam Kalangan Guru & Hubungannya Dengan Motivasi Kerja dan Prestasi Akademik Sekolah. international Journal of Management Studies 15 (Bumper Issue), 159-176. Abduilah, M.M., Jegak Uli & Tan', J. J. (2008). The influence of soft factors on quality improvement and performance: Perceptions from managers. The TQM Journal, 20(5), 436-452. Agensi Kelayakan Malaysia (MQA) (2010). Kod Amalan Akreditasi Program (Edisi Pertama). Selangor, Malaysia. Ahmad Atory Hussain (2004). Pengantar Statistik- pendekatan memahami statistik penyelidikan untuk golongan sains sosial. Utusan Publications & Distributors Sdn Bhd, Kuala Lumpur. Ahmad Jusoh (2008). Hubungan Amalan Pengurusan Kualiti Menyeluruh Dengan Tahap Pemindahan Teknologi: Suatu Kajian Empirikal Mengikut Perspektif Penyelidik Universiti. Tesis PhD, UUM. Ahmad Mahdzan Ayob (2005). Kaedah Penyelidikan Sosio ekonomi (Edisi Ketiga). 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