Relationship quality, service quality on Internet advertising effectiveness : knowledge management as a moderator
The importance of effective internet advertising is substantial. According to the various scholars, relationship quality, service quality and knowledge management are among important constructs to ensure internet advertising effectiveness. However, ineffective internet advertising creates supe...
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| Format: | Thesis |
| Language: | eng eng |
| Published: |
2017
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| Online Access: | https://etd.uum.edu.my/6768/1/s92012_01.pdf https://etd.uum.edu.my/6768/2/s92012_02.pdf |
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