A study on the relationship between work factors and employee satisfaction

Employee satisfaction enhances confidence, loyalty and consequently improved work quality, productivity and organizational performance. Various factors such as benefits and services provided for employees, health insurance, welfare, rewards as well as training can affect employee satisfaction. The q...

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Main Author:	Suhana, Mohd Najid
Format:	Thesis
Language:	eng eng
Published:	2017
Subjects:	HF5549-5549.5 Personnel Management Employment
Online Access:	https://etd.uum.edu.my/7090/1/s818755_01.pdf https://etd.uum.edu.my/7090/2/s818755_02.pdf
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id	my-uum-etd.7090
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Azizan, Norizan
topic	HF5549-5549.5 Personnel Management Employment
spellingShingle	HF5549-5549.5 Personnel Management Employment Suhana, Mohd Najid A study on the relationship between work factors and employee satisfaction
description	Employee satisfaction enhances confidence, loyalty and consequently improved work quality, productivity and organizational performance. Various factors such as benefits and services provided for employees, health insurance, welfare, rewards as well as training can affect employee satisfaction. The quality level of services provided to employees can influence employee satisfaction. One of the benefits provided by the company in this study is housing loan. Nonetheless, many employees are not satisfied with the quality service provided. Many complaints were lodged with the company on the dissatisfaction. As such, this study was undertaken to investigate the relationship between employee satisfaction and quality service from the aspects of tangible, reliability and responsiveness. A questionnaire on service quality was utilised to examine the relationship between variables. 92 respondents participated in this study. Results showed that all there independent variables measuring service quality were positively and significantly related to employee satisfaction. Reliability of services provided was found to be the most critical towards employee satisfaction. As a conclusion, the company is strongly recommended to review relevant policies and procedures relating to quality of services provided to employees in order to increase employee satisfaction.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Suhana, Mohd Najid
author_facet	Suhana, Mohd Najid
author_sort	Suhana, Mohd Najid
title	A study on the relationship between work factors and employee satisfaction
title_short	A study on the relationship between work factors and employee satisfaction
title_full	A study on the relationship between work factors and employee satisfaction
title_fullStr	A study on the relationship between work factors and employee satisfaction
title_full_unstemmed	A study on the relationship between work factors and employee satisfaction
title_sort	study on the relationship between work factors and employee satisfaction
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2017
url	https://etd.uum.edu.my/7090/1/s818755_01.pdf https://etd.uum.edu.my/7090/2/s818755_02.pdf
_version_	1747828157283565568
spelling	my-uum-etd.70902021-08-18T07:46:00Z A study on the relationship between work factors and employee satisfaction 2017 Suhana, Mohd Najid Azizan, Norizan Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5549-5549.5 Personnel Management. Employment Employee satisfaction enhances confidence, loyalty and consequently improved work quality, productivity and organizational performance. Various factors such as benefits and services provided for employees, health insurance, welfare, rewards as well as training can affect employee satisfaction. The quality level of services provided to employees can influence employee satisfaction. One of the benefits provided by the company in this study is housing loan. Nonetheless, many employees are not satisfied with the quality service provided. Many complaints were lodged with the company on the dissatisfaction. As such, this study was undertaken to investigate the relationship between employee satisfaction and quality service from the aspects of tangible, reliability and responsiveness. A questionnaire on service quality was utilised to examine the relationship between variables. 92 respondents participated in this study. Results showed that all there independent variables measuring service quality were positively and significantly related to employee satisfaction. Reliability of services provided was found to be the most critical towards employee satisfaction. As a conclusion, the company is strongly recommended to review relevant policies and procedures relating to quality of services provided to employees in order to increase employee satisfaction. 2017 Thesis https://etd.uum.edu.my/7090/ https://etd.uum.edu.my/7090/1/s818755_01.pdf text eng public https://etd.uum.edu.my/7090/2/s818755_02.pdf text eng public masters masters Universiti Utara Malaysia A Qualitative Case Study on Customer Satisfaction with Low-Cost Airlines: Perceptions of Airline Customers Dissertation Manuscript Submitted to Northcentral University Graduate Faculty of the School of Business Technology Management In Partial Fulfillment of the Requirements for the Degree of DOCTOR OF PHILOSOPHY by BOSTON AGOWEI EDOGI Prescott Valley, Arizona February, 2017. (2017). Abdullah, Musa, Zahari, Rahman, & Khalid. (2011). The Study of Employee Satisfaction and its Effects Towards Loyalty in Hotel Industry in Klang Valley, Malaysia. 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