The effect of role clarity on the relationship between transformational, transactional and laissez-faire leadership styles and commitment to service quality

The effect of role clarity on the relationship between transformational, transactional and laissez-faire leadership styles and commitment to service quality

The effectiveness of leadership style initiatives resulting in sustainable competitive advantage and enhanced commitment to service quality has been a major subject of interest for business and academia alike. past research frequently cites the importance of leadership style (transformational, trans...

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Main Author: Pahi, Munwar Hussain
Format: Thesis
Language:eng
eng
Published: 2017
Subjects:
HD28-70 Management
Industrial Management
Online Access:https://etd.uum.edu.my/7138/1/s94776_01.pdf
https://etd.uum.edu.my/7138/2/s94776_02.pdf
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id my-uum-etd.7138
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institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Ab Hamid, Kamal
topic HD28-70 Management
Industrial Management
spellingShingle HD28-70 Management
Industrial Management
Pahi, Munwar Hussain
The effect of role clarity on the relationship between transformational, transactional and laissez-faire leadership styles and commitment to service quality
description The effectiveness of leadership style initiatives resulting in sustainable competitive advantage and enhanced commitment to service quality has been a major subject of interest for business and academia alike. past research frequently cites the importance of leadership style (transformational, transactional, and laissez-faire) and commitment to service quality, but only little research has been done to evaluate the linkages between leadership styles and commitment to service quality. Drawing upon cognitive dissonance theory and path goals theory, this study examined the relationship between the transformational, transactional and laissez-faire leadership style and commitment to service quality. This study also examine the moderating effect of role clarity on the relationships between three leadership styles (transformational, transactional, and laissez-faire leadership styles) and commitment to service qualityin public hospitals of Sindh Pakistan. A quantitative research design was adopted to collect data, test hypotheses, and answer the research questions. A cross-sectional survey method was used to conduct this study.Using the multi-stage cluster sampling technique, a total of 315 survey responses were collected from the medical officers working the 43 public hospitals in Sindh, Pakistan. The data was analyzed using SmartPLS 2.0 software. The findings of the study revealed supports for the hypothesized three direct influences of transformational, transactional, and laissez-faire leadership style on the commitment to service quality. While role clarity was found to moderate the relationships of two leadership styles, namely transformational leadership and laissez-faire leadership with commitment to service quality, significant moderating effect was not evident for the association between transactional leadership and commitment to service quality. The present study had also discussed the theoretical and practical implications.
format Thesis
qualification_name Ph.D.
qualification_level Doctorate
author Pahi, Munwar Hussain
author_facet Pahi, Munwar Hussain
author_sort Pahi, Munwar Hussain
title The effect of role clarity on the relationship between transformational, transactional and laissez-faire leadership styles and commitment to service quality
title_short The effect of role clarity on the relationship between transformational, transactional and laissez-faire leadership styles and commitment to service quality
title_full The effect of role clarity on the relationship between transformational, transactional and laissez-faire leadership styles and commitment to service quality
title_fullStr The effect of role clarity on the relationship between transformational, transactional and laissez-faire leadership styles and commitment to service quality
title_full_unstemmed The effect of role clarity on the relationship between transformational, transactional and laissez-faire leadership styles and commitment to service quality
title_sort effect of role clarity on the relationship between transformational, transactional and laissez-faire leadership styles and commitment to service quality
granting_institution Universiti Utara Malaysia
granting_department School of Business Management
publishDate 2017
url https://etd.uum.edu.my/7138/1/s94776_01.pdf
https://etd.uum.edu.my/7138/2/s94776_02.pdf
_version_ 1747828159964774400
spelling my-uum-etd.71382021-08-18T05:38:33Z The effect of role clarity on the relationship between transformational, transactional and laissez-faire leadership styles and commitment to service quality 2017 Pahi, Munwar Hussain Ab Hamid, Kamal School of Business Management School of Business Management HD28-70 Management. Industrial Management The effectiveness of leadership style initiatives resulting in sustainable competitive advantage and enhanced commitment to service quality has been a major subject of interest for business and academia alike. past research frequently cites the importance of leadership style (transformational, transactional, and laissez-faire) and commitment to service quality, but only little research has been done to evaluate the linkages between leadership styles and commitment to service quality. Drawing upon cognitive dissonance theory and path goals theory, this study examined the relationship between the transformational, transactional and laissez-faire leadership style and commitment to service quality. This study also examine the moderating effect of role clarity on the relationships between three leadership styles (transformational, transactional, and laissez-faire leadership styles) and commitment to service qualityin public hospitals of Sindh Pakistan. A quantitative research design was adopted to collect data, test hypotheses, and answer the research questions. A cross-sectional survey method was used to conduct this study.Using the multi-stage cluster sampling technique, a total of 315 survey responses were collected from the medical officers working the 43 public hospitals in Sindh, Pakistan. The data was analyzed using SmartPLS 2.0 software. The findings of the study revealed supports for the hypothesized three direct influences of transformational, transactional, and laissez-faire leadership style on the commitment to service quality. While role clarity was found to moderate the relationships of two leadership styles, namely transformational leadership and laissez-faire leadership with commitment to service quality, significant moderating effect was not evident for the association between transactional leadership and commitment to service quality. The present study had also discussed the theoretical and practical implications. 2017 Thesis https://etd.uum.edu.my/7138/ https://etd.uum.edu.my/7138/1/s94776_01.pdf text eng public https://etd.uum.edu.my/7138/2/s94776_02.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia Abdul Rashid, Z., Sambasivan, M., & Johari, J. (2003). The influence of corporate culture and organisational commitment on performance. Journal of Management Development, 22(8), 708-728. Abdullah, M. 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