The moderating effect of change agent and organizational climate on the total quality management and organisational sustainability in Saudi Arabia hotel industry

The moderating effect of change agent and organizational climate on the total quality management and organisational sustainability in Saudi Arabia hotel industry

Saudi hotel industry still has not performed to their fullest potential. The industry has to focus on quality improvement efforts to improve their performance. Therefore, this study is undertaken to examine the impact of total quality management (TQM) practices on the sustainability of the Saudi hot...

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Main Author: Alharbi, Khalid
Format: Thesis
Language:eng
eng
Published: 2016
Subjects:
HD58.7 Organizational Behavior.
Online Access:https://etd.uum.edu.my/7153/1/s94300_01.pdf
https://etd.uum.edu.my/7153/2/s94300_02.pdf
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id my-uum-etd.7153
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Yusoff, Rushami Zien
Abd.Ghani, Noor Hasmini
Al-Matari, Ebrahim Mohammed
topic HD58.7 Organizational Behavior.
spellingShingle HD58.7 Organizational Behavior.
Alharbi, Khalid
The moderating effect of change agent and organizational climate on the total quality management and organisational sustainability in Saudi Arabia hotel industry
description Saudi hotel industry still has not performed to their fullest potential. The industry has to focus on quality improvement efforts to improve their performance. Therefore, this study is undertaken to examine the impact of total quality management (TQM) practices on the sustainability of the Saudi hotel industry. It also aims to investigate the moderating effect of change agent and organisational climate on the total quality management (TQM) practices-sustainability relationship of the Saudi hotel industry. This study was motivated by the inconsistency of findings reported in the literature regarding the relationship of total quality management practices, change agent and organisational climate variables, with sustainability. Such inconsistencies have led to the emergence of a new research stream that recommended the investigation of the moderating variables that could contribute to the aforementioned relations between variables. In the present study, different theories were employed including the social exchange theory and the resource-based view theory, to provide an insight into the relationships among variables in the proposed conceptual framework. The study involved survey questionnaire which were randomly distributed to 932 hotels in five cities of Saudi. Out of the total number of retrieved questionnaires (238), 204 were usable for analysis. The researcher employed correlation and hierarchical regression analysis to analyze the study variables indirect and direct relationships. The results show a positive relationship between the TQM and the organisational sustainability, and they support the moderating effects of both change agent and organisational climate on the TQM-organisational sustainability relationship. The study is concluded by providing managerial, policy and theoretical implications as well as recommendations for future studies.
format Thesis
qualification_name Ph.D.
qualification_level Doctorate
author Alharbi, Khalid
author_facet Alharbi, Khalid
author_sort Alharbi, Khalid
title The moderating effect of change agent and organizational climate on the total quality management and organisational sustainability in Saudi Arabia hotel industry
title_short The moderating effect of change agent and organizational climate on the total quality management and organisational sustainability in Saudi Arabia hotel industry
title_full The moderating effect of change agent and organizational climate on the total quality management and organisational sustainability in Saudi Arabia hotel industry
title_fullStr The moderating effect of change agent and organizational climate on the total quality management and organisational sustainability in Saudi Arabia hotel industry
title_full_unstemmed The moderating effect of change agent and organizational climate on the total quality management and organisational sustainability in Saudi Arabia hotel industry
title_sort moderating effect of change agent and organizational climate on the total quality management and organisational sustainability in saudi arabia hotel industry
granting_institution Universiti Utara Malaysia
granting_department School of Business Management
publishDate 2016
url https://etd.uum.edu.my/7153/1/s94300_01.pdf
https://etd.uum.edu.my/7153/2/s94300_02.pdf
_version_ 1747828163516301312
spelling my-uum-etd.71532021-04-05T01:51:39Z The moderating effect of change agent and organizational climate on the total quality management and organisational sustainability in Saudi Arabia hotel industry 2016 Alharbi, Khalid Yusoff, Rushami Zien Abd.Ghani, Noor Hasmini Al-Matari, Ebrahim Mohammed School of Business Management School of Business Management HD58.7 Organizational Behavior. Saudi hotel industry still has not performed to their fullest potential. The industry has to focus on quality improvement efforts to improve their performance. Therefore, this study is undertaken to examine the impact of total quality management (TQM) practices on the sustainability of the Saudi hotel industry. It also aims to investigate the moderating effect of change agent and organisational climate on the total quality management (TQM) practices-sustainability relationship of the Saudi hotel industry. This study was motivated by the inconsistency of findings reported in the literature regarding the relationship of total quality management practices, change agent and organisational climate variables, with sustainability. Such inconsistencies have led to the emergence of a new research stream that recommended the investigation of the moderating variables that could contribute to the aforementioned relations between variables. In the present study, different theories were employed including the social exchange theory and the resource-based view theory, to provide an insight into the relationships among variables in the proposed conceptual framework. The study involved survey questionnaire which were randomly distributed to 932 hotels in five cities of Saudi. Out of the total number of retrieved questionnaires (238), 204 were usable for analysis. The researcher employed correlation and hierarchical regression analysis to analyze the study variables indirect and direct relationships. The results show a positive relationship between the TQM and the organisational sustainability, and they support the moderating effects of both change agent and organisational climate on the TQM-organisational sustainability relationship. The study is concluded by providing managerial, policy and theoretical implications as well as recommendations for future studies. 2016 Thesis https://etd.uum.edu.my/7153/ https://etd.uum.edu.my/7153/1/s94300_01.pdf text eng public https://etd.uum.edu.my/7153/2/s94300_02.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia Ahire, S. L., & Dreyfus, P. (2000). The impact of design management and process management on quality: an empirical investigation. Journal of operations management, 18(5), 549-575. Akgün, A. E., Ince, H., Imamoglu, S. Z., Keskin, H., & Kocoglu, İ. (2014). The mediator role of learning capability and business innovativeness between total quality management and financial performance. 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