The moderating effect of change agent and organizational climate on the total quality management and organisational sustainability in Saudi Arabia hotel industry
Saudi hotel industry still has not performed to their fullest potential. The industry has to focus on quality improvement efforts to improve their performance. Therefore, this study is undertaken to examine the impact of total quality management (TQM) practices on the sustainability of the Saudi hot...
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| Format: | Thesis |
| Language: | eng eng |
| Published: |
2016
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| Online Access: | https://etd.uum.edu.my/7153/1/s94300_01.pdf https://etd.uum.edu.my/7153/2/s94300_02.pdf |
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