Factors affecting turnover intention among Malaysian’s information and communication technology (ICT) employees

The primary purpose of this study was to investigate the effect of personality traits, perceived organisational support, organisational justice, and organisational learning culture on turnover intention among Information and Communication Technology (ICT) employees in Malaysia. The study also examin...

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Main Author:	Oussama, Saoula
Format:	Thesis
Language:	eng eng
Published:	2017
Subjects:	HF5549-5549.5 Personnel Management Employment
Online Access:	https://etd.uum.edu.my/7259/1/s95161_01.pdf https://etd.uum.edu.my/7259/2/s95161_02.pdf
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id	my-uum-etd.7259
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Johari, Husna
topic	HF5549-5549.5 Personnel Management Employment
spellingShingle	HF5549-5549.5 Personnel Management Employment Oussama, Saoula Factors affecting turnover intention among Malaysian’s information and communication technology (ICT) employees
description	The primary purpose of this study was to investigate the effect of personality traits, perceived organisational support, organisational justice, and organisational learning culture on turnover intention among Information and Communication Technology (ICT) employees in Malaysia. The study also examined the role of organisational citizenship behavior as a mediator on the relationship. The role of job embeddedness as a moderator on the effect of organisational citizenship behaviour on turnover intention was also examined. This study integrated two theories, i.e. social exchange theory and theory of planned behaviour to support the effects of the variables on successful strategy implementation. Questionnaires were distributed to 764 employees working in the ICT service sector in Malaysia. 421 questionnaires were returned, but only 377 were used in the analysis using Structural Equation Modelling (SEM) - Partial Least (PLS) method. The results of the study revealed a significant effect of personality traits and perceived organisational support on organisational citizenship behavior and turnover intention and a significant effect of organisational citizenship behavior on turnover intention. Organisational justice was found to have a significant positive effect on organisational citizenship behaviour but insignificant effect on turnover intention. The results also revealed that organisational learning culture showed an insignificant effect on organisational citizenship behavior and turnover intention. The results also demonstrated the mediating role of organisational citizenship behavior in the link between personality traits, perceived organisational support, organisational justice, and turnover intention. However, organisational citizenship behavior did not mediate the relationship between organisational learning culture and turnover intention. The study also revealed that the moderating role of job embeddedness was insignificant on the effect of organisational citizenship behavior on turnover intention. The present study also highlighted the implications of the research, future research recommendations as well as its limitations.
format	Thesis
qualification_name	Ph.D.
qualification_level	Doctorate
author	Oussama, Saoula
author_facet	Oussama, Saoula
author_sort	Oussama, Saoula
title	Factors affecting turnover intention among Malaysian’s information and communication technology (ICT) employees
title_short	Factors affecting turnover intention among Malaysian’s information and communication technology (ICT) employees
title_full	Factors affecting turnover intention among Malaysian’s information and communication technology (ICT) employees
title_fullStr	Factors affecting turnover intention among Malaysian’s information and communication technology (ICT) employees
title_full_unstemmed	Factors affecting turnover intention among Malaysian’s information and communication technology (ICT) employees
title_sort	factors affecting turnover intention among malaysian’s information and communication technology (ict) employees
granting_institution	Universiti Utara Malaysia
granting_department	School of Business Management
publishDate	2017
url	https://etd.uum.edu.my/7259/1/s95161_01.pdf https://etd.uum.edu.my/7259/2/s95161_02.pdf
_version_	1747828183270424576
spelling	my-uum-etd.72592021-08-18T05:37:33Z Factors affecting turnover intention among Malaysian’s information and communication technology (ICT) employees 2017 Oussama, Saoula Johari, Husna School of Business Management School of Business Management HF5549-5549.5 Personnel Management. Employment The primary purpose of this study was to investigate the effect of personality traits, perceived organisational support, organisational justice, and organisational learning culture on turnover intention among Information and Communication Technology (ICT) employees in Malaysia. The study also examined the role of organisational citizenship behavior as a mediator on the relationship. The role of job embeddedness as a moderator on the effect of organisational citizenship behaviour on turnover intention was also examined. This study integrated two theories, i.e. social exchange theory and theory of planned behaviour to support the effects of the variables on successful strategy implementation. Questionnaires were distributed to 764 employees working in the ICT service sector in Malaysia. 421 questionnaires were returned, but only 377 were used in the analysis using Structural Equation Modelling (SEM) - Partial Least (PLS) method. The results of the study revealed a significant effect of personality traits and perceived organisational support on organisational citizenship behavior and turnover intention and a significant effect of organisational citizenship behavior on turnover intention. Organisational justice was found to have a significant positive effect on organisational citizenship behaviour but insignificant effect on turnover intention. The results also revealed that organisational learning culture showed an insignificant effect on organisational citizenship behavior and turnover intention. The results also demonstrated the mediating role of organisational citizenship behavior in the link between personality traits, perceived organisational support, organisational justice, and turnover intention. However, organisational citizenship behavior did not mediate the relationship between organisational learning culture and turnover intention. The study also revealed that the moderating role of job embeddedness was insignificant on the effect of organisational citizenship behavior on turnover intention. The present study also highlighted the implications of the research, future research recommendations as well as its limitations. 2017 Thesis https://etd.uum.edu.my/7259/ https://etd.uum.edu.my/7259/1/s95161_01.pdf text eng public https://etd.uum.edu.my/7259/2/s95161_02.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia Ab Rahman, R. (2012). A study on turnover intention trend in commercial banks in Penang, Malaysia. Doctoral dissertation, Universiti Sains Malaysia. 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