Kajian terhadap kemudahgunaan perkhidmatan portal U-Assist di kalangan pelajar Universiti Utara Malaysia

Kajian terhadap kemudahgunaan perkhidmatan portal U-Assist di kalangan pelajar Universiti Utara Malaysia

The ‘U-Assist Portal’ is an online platform specifically designed for UUM students to access for information and apply for various related services offered by U-Assist, UUM. The centre was established in 2013 and with it the inauguration of the portal service that has been in use actively by student...

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Main Author: Noor Aina, Norrdin
Format: Thesis
Language:eng
eng
Published: 2018
Subjects:
T58.5-58.64 Information technology
LB2300 Higher Education
Online Access:https://etd.uum.edu.my/7277/1/s818174_01.pdf
https://etd.uum.edu.my/7277/2/s818174_02.pdf
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id my-uum-etd.7277
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Bohari, Abdul Manaf
Siam, Mohammed R.A.
topic T58.5-58.64 Information technology
LB2300 Higher Education
spellingShingle T58.5-58.64 Information technology
LB2300 Higher Education
Noor Aina, Norrdin
Kajian terhadap kemudahgunaan perkhidmatan portal U-Assist di kalangan pelajar Universiti Utara Malaysia
description The ‘U-Assist Portal’ is an online platform specifically designed for UUM students to access for information and apply for various related services offered by U-Assist, UUM. The centre was established in 2013 and with it the inauguration of the portal service that has been in use actively by students. The main aim behind the set-up of the online service is to facilitate and provide fast and efficient services to the students. Since the advent of technology evolves at a very fast rate, reviews and updates have to be undertaken by the centre so as to ensure that the portal remains relevant and useful by taking into account the consumer feedbacks, functionality and efficiency of the systems. Thus, the objective of this study is to assess the ‘U-Assist Portal’ level of usage by the students. The study approach is quantitative and uses psychometric instruments adapted from International Business Machines Corporation (IBM) (1985). A total of 180 respondents participated in this psychometric test. On the whole, the results showed that there was a significant positive relationship between productivity, completeness and functionality with U-Assist portal level of usage. The study concluded with some suggestions on how to further enhance the U-Assist Portal system.
format Thesis
qualification_name masters
qualification_level Master's degree
author Noor Aina, Norrdin
author_facet Noor Aina, Norrdin
author_sort Noor Aina, Norrdin
title Kajian terhadap kemudahgunaan perkhidmatan portal U-Assist di kalangan pelajar Universiti Utara Malaysia
title_short Kajian terhadap kemudahgunaan perkhidmatan portal U-Assist di kalangan pelajar Universiti Utara Malaysia
title_full Kajian terhadap kemudahgunaan perkhidmatan portal U-Assist di kalangan pelajar Universiti Utara Malaysia
title_fullStr Kajian terhadap kemudahgunaan perkhidmatan portal U-Assist di kalangan pelajar Universiti Utara Malaysia
title_full_unstemmed Kajian terhadap kemudahgunaan perkhidmatan portal U-Assist di kalangan pelajar Universiti Utara Malaysia
title_sort kajian terhadap kemudahgunaan perkhidmatan portal u-assist di kalangan pelajar universiti utara malaysia
granting_institution Universiti Utara Malaysia
granting_department School of Business Management
publishDate 2018
url https://etd.uum.edu.my/7277/1/s818174_01.pdf
https://etd.uum.edu.my/7277/2/s818174_02.pdf
_version_ 1747828186815660032
spelling my-uum-etd.72772021-08-11T04:23:09Z Kajian terhadap kemudahgunaan perkhidmatan portal U-Assist di kalangan pelajar Universiti Utara Malaysia 2018 Noor Aina, Norrdin Bohari, Abdul Manaf Siam, Mohammed R.A. School of Business Management School of Business Management T58.5-58.64 Information technology LB2300 Higher Education The ‘U-Assist Portal’ is an online platform specifically designed for UUM students to access for information and apply for various related services offered by U-Assist, UUM. The centre was established in 2013 and with it the inauguration of the portal service that has been in use actively by students. The main aim behind the set-up of the online service is to facilitate and provide fast and efficient services to the students. Since the advent of technology evolves at a very fast rate, reviews and updates have to be undertaken by the centre so as to ensure that the portal remains relevant and useful by taking into account the consumer feedbacks, functionality and efficiency of the systems. Thus, the objective of this study is to assess the ‘U-Assist Portal’ level of usage by the students. The study approach is quantitative and uses psychometric instruments adapted from International Business Machines Corporation (IBM) (1985). A total of 180 respondents participated in this psychometric test. On the whole, the results showed that there was a significant positive relationship between productivity, completeness and functionality with U-Assist portal level of usage. The study concluded with some suggestions on how to further enhance the U-Assist Portal system. 2018 Thesis https://etd.uum.edu.my/7277/ https://etd.uum.edu.my/7277/1/s818174_01.pdf text eng public https://etd.uum.edu.my/7277/2/s818174_02.pdf text eng public masters masters Universiti Utara Malaysia Al-Soud, A. R., & Nakata, K. (2010). Evaluating e-govemment websites in Jordan: Accessibility, usability, transparency and responsiveness. In Proceedings of the 2010 IEEE International Conference on Progress in Informatics and Computing, PIC 2010 (Vol. 2, pp. 761–765). https://doi.org/10.1109/PIC.2010.5688017 Alshamari, M., & Mayhew, P. (2009). Technical Review: Current Issues of Usability Testing. IETE Technical Review, 26(September), 402. https://doi.org/10.4103/0256-4602.57825 Arh, T., & Blažič, B. J. (2008). A Case Study of Usability Testing - the SUMI Evaluation Approach of the EducaNext Portal. WSEAS Transactions on Information Science & Applications, 5(2), 175–181. Asiimwe, E. 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