The relationship between workplace stress and employee engagement in the fast-food industry: The role of organizational commitment as the mediator

The relationship between workplace stress and employee engagement in the fast-food industry: The role of organizational commitment as the mediator

Organizational Commitment and Employee Engagement are among the important issues that need to be addressed by organizations and researchers to understand the impacts affecting them. Currently, organizational commitment and employee engagement are the challenges to be overcome by most of the organiza...

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Main Author: Farah Syazwin, Mohd Sabri
Format: Thesis
Language:eng
eng
Published: 2018
Subjects:
HF5548.7-5548.85 Industrial Psychology
HF5548.7-5548.85 Industrial Psychology
Online Access:https://etd.uum.edu.my/7294/1/s820147_01.pdf
https://etd.uum.edu.my/7294/2/s820147_02.pdf
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id my-uum-etd.7294
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Tang, Swee Mei
Ibrahim, Hadziroh
topic HF5548.7-5548.85 Industrial Psychology
HF5548.7-5548.85 Industrial Psychology
spellingShingle HF5548.7-5548.85 Industrial Psychology
HF5548.7-5548.85 Industrial Psychology
Farah Syazwin, Mohd Sabri
The relationship between workplace stress and employee engagement in the fast-food industry: The role of organizational commitment as the mediator
description Organizational Commitment and Employee Engagement are among the important issues that need to be addressed by organizations and researchers to understand the impacts affecting them. Currently, organizational commitment and employee engagement are the challenges to be overcome by most of the organizations. Thus, to gain better understanding on these issues, this particular study identified the factors influencing organizational commitment and employee engagement. The main purposes of this study were to examine the effects of workplace stress towards organizational commitment and employee engagement and also to investigate organizational commitment as the mediator, affecting the levels of employee engagement among staffs of the fast food restaurants in Pulau Pinang. In the data collection process, 155 sets of questionnaires were distributed to all staff of fast-food restaurants in Pulau Pinang and 150 questionnaires were returned with the response rate of 96.8%. All the data were analyzed by using IBM SPSS version 20. The results, obtained through Pearson Correlation analysis, Linear Correlation analysis and Multiple Regression analysis indicated that workplace stress had a relationship with organizational commitment and employee engagement. These findings provided useful information for the fast food restaurant management regarding all the aspects of employees especially in managing their stress in the workplace that affecting their performance in the organization.
format Thesis
qualification_name masters
qualification_level Master's degree
author Farah Syazwin, Mohd Sabri
author_facet Farah Syazwin, Mohd Sabri
author_sort Farah Syazwin, Mohd Sabri
title The relationship between workplace stress and employee engagement in the fast-food industry: The role of organizational commitment as the mediator
title_short The relationship between workplace stress and employee engagement in the fast-food industry: The role of organizational commitment as the mediator
title_full The relationship between workplace stress and employee engagement in the fast-food industry: The role of organizational commitment as the mediator
title_fullStr The relationship between workplace stress and employee engagement in the fast-food industry: The role of organizational commitment as the mediator
title_full_unstemmed The relationship between workplace stress and employee engagement in the fast-food industry: The role of organizational commitment as the mediator
title_sort relationship between workplace stress and employee engagement in the fast-food industry: the role of organizational commitment as the mediator
granting_institution Universiti Utara Malaysia
granting_department School of Business Management
publishDate 2018
url https://etd.uum.edu.my/7294/1/s820147_01.pdf
https://etd.uum.edu.my/7294/2/s820147_02.pdf
_version_ 1747828190836948992
spelling my-uum-etd.72942021-08-09T07:20:05Z The relationship between workplace stress and employee engagement in the fast-food industry: The role of organizational commitment as the mediator 2018 Farah Syazwin, Mohd Sabri Tang, Swee Mei Ibrahim, Hadziroh School of Business Management School of Business Management HF5548.7-5548.85 Industrial Psychology HF5549-5549.5 Personnel Management. Employment Organizational Commitment and Employee Engagement are among the important issues that need to be addressed by organizations and researchers to understand the impacts affecting them. Currently, organizational commitment and employee engagement are the challenges to be overcome by most of the organizations. Thus, to gain better understanding on these issues, this particular study identified the factors influencing organizational commitment and employee engagement. The main purposes of this study were to examine the effects of workplace stress towards organizational commitment and employee engagement and also to investigate organizational commitment as the mediator, affecting the levels of employee engagement among staffs of the fast food restaurants in Pulau Pinang. In the data collection process, 155 sets of questionnaires were distributed to all staff of fast-food restaurants in Pulau Pinang and 150 questionnaires were returned with the response rate of 96.8%. All the data were analyzed by using IBM SPSS version 20. The results, obtained through Pearson Correlation analysis, Linear Correlation analysis and Multiple Regression analysis indicated that workplace stress had a relationship with organizational commitment and employee engagement. These findings provided useful information for the fast food restaurant management regarding all the aspects of employees especially in managing their stress in the workplace that affecting their performance in the organization. 2018 Thesis https://etd.uum.edu.my/7294/ https://etd.uum.edu.my/7294/1/s820147_01.pdf text eng public https://etd.uum.edu.my/7294/2/s820147_02.pdf text eng public masters masters Universiti Utara Malaysia Abu Khalifeh A.N., Som A.P.M., Al Battat A.R. (2013) Human Resource Management Practices on Food and Beverage Performance a Conceptual Framework for the Jordan Hotel Industry. Journal of Tourism and Hospitality, 2(1), 1-3. doi:10.4172/2167-0269.1000111. Aghdasi, S., Ebrahim, A.N., Kiamanesh, A.R. (2011). Emotional Intelligence and Organizational Commitment: Testing the Mediatory role of Occupational Stress and Job Satisfaction. Procedia – Social and behavioral sciences, 29(1), 1965-1976. doi:10.1016/j.sbspro.2011.11.447. 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