International postgraduate student satisfaction towards staff service in UUM

Student satisfaction has become a significant factor in today’s competitive environment for higher education. The reason of this statement because of satisfied students could help higher education to retain existing students and attract new students. The researcher was interest to make this study du...

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Main Author:	Syazwani, Muhammad Raffi Shah Liew
Format:	Thesis
Language:	eng eng
Published:	2018
Subjects:	LB2300 Higher Education
Online Access:	https://etd.uum.edu.my/7307/1/s821072_01.pdf https://etd.uum.edu.my/7307/2/s821072_02.pdf
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id	my-uum-etd.7307
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Ahmad, Fais Ab Hamid, Kamal
topic	LB2300 Higher Education
spellingShingle	LB2300 Higher Education Syazwani, Muhammad Raffi Shah Liew International postgraduate student satisfaction towards staff service in UUM
description	Student satisfaction has become a significant factor in today’s competitive environment for higher education. The reason of this statement because of satisfied students could help higher education to retain existing students and attract new students. The researcher was interest to make this study due to the declining number of international postgraduate students in UUM. The objective of this study was to determine the international postgraduate student satisfaction towards staff service in UUM in term of responsiveness, reliability, and courtesy of the staff. The data collection process was used the survey method which utilized the questionnaire. The data analysis has used SPSS version 20 to analyze the Pearson Correlation and Multiple Regression of the study. There were 226 questionnaires has been distributed. The main finding of this study showed that there were significant relationships between responsiveness, reliability, and courtesy with student satisfaction.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Syazwani, Muhammad Raffi Shah Liew
author_facet	Syazwani, Muhammad Raffi Shah Liew
author_sort	Syazwani, Muhammad Raffi Shah Liew
title	International postgraduate student satisfaction towards staff service in UUM
title_short	International postgraduate student satisfaction towards staff service in UUM
title_full	International postgraduate student satisfaction towards staff service in UUM
title_fullStr	International postgraduate student satisfaction towards staff service in UUM
title_full_unstemmed	International postgraduate student satisfaction towards staff service in UUM
title_sort	international postgraduate student satisfaction towards staff service in uum
granting_institution	Universiti Utara Malaysia
granting_department	School of Business Management
publishDate	2018
url	https://etd.uum.edu.my/7307/1/s821072_01.pdf https://etd.uum.edu.my/7307/2/s821072_02.pdf
_version_	1747828193516060672
spelling	my-uum-etd.73072021-08-11T07:36:36Z International postgraduate student satisfaction towards staff service in UUM 2018 Syazwani, Muhammad Raffi Shah Liew Ahmad, Fais Ab Hamid, Kamal School of Business Management School of Business Management LB2300 Higher Education Student satisfaction has become a significant factor in today’s competitive environment for higher education. The reason of this statement because of satisfied students could help higher education to retain existing students and attract new students. The researcher was interest to make this study due to the declining number of international postgraduate students in UUM. The objective of this study was to determine the international postgraduate student satisfaction towards staff service in UUM in term of responsiveness, reliability, and courtesy of the staff. The data collection process was used the survey method which utilized the questionnaire. The data analysis has used SPSS version 20 to analyze the Pearson Correlation and Multiple Regression of the study. There were 226 questionnaires has been distributed. The main finding of this study showed that there were significant relationships between responsiveness, reliability, and courtesy with student satisfaction. 2018 Thesis https://etd.uum.edu.my/7307/ https://etd.uum.edu.my/7307/1/s821072_01.pdf text eng public https://etd.uum.edu.my/7307/2/s821072_02.pdf text eng public masters masters Universiti Utara Malaysia Abdullah, F. (2006). The development of HEdPERF: A new measuring instrument of service quality for the higher education sector. International Journal of Consumer Studies, 30(6), 569-581. Agbor, J. M. (2011). The relationship between customer satisfaction and service quality: A study of the service sectors in Ugenda. Marketing Review, 2(1), 1-85. Alaba, A. R., & Olanrewaju, A. K. (2012). 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International postgraduate student satisfaction towards staff service in UUM

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