Factors influencing service-oriented organizational citizenship behaviors among nurses

The role of nurses as service personnel in delivering service to patients is important in the healthcare industry. In order to gain competitive advantage in a highly competitive market, an organization should enhance and stimulate the practice of Service-Oriented Organizational Citizenship Behaviors...

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Main Author:	Teow, Jinq Phei
Format:	Thesis
Language:	eng eng
Published:	2017
Subjects:	HD58.7 Organizational Behavior.
Online Access:	https://etd.uum.edu.my/7309/1/s821877_01.pdf https://etd.uum.edu.my/7309/2/s821877_02.pdf
Tags:	Add Tag malaysian 1 theses 1

id	my-uum-etd.7309
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Adam, Mohamad Zainol Abidin
topic	HD58.7 Organizational Behavior. HD58.7 Organizational Behavior.
spellingShingle	HD58.7 Organizational Behavior. HD58.7 Organizational Behavior. Teow, Jinq Phei Factors influencing service-oriented organizational citizenship behaviors among nurses
description	The role of nurses as service personnel in delivering service to patients is important in the healthcare industry. In order to gain competitive advantage in a highly competitive market, an organization should enhance and stimulate the practice of Service-Oriented Organizational Citizenship Behaviors (SO-OCBs) among employees. The purpose of this study is to investigate the factors that affect SO-OCBs among nurses. A total number of 500 questionnaires were distributed to registered nurses in the state of Penang. However, only 443 questionnaires were usable for analysis. Correlation and regression analysis were conducted in analyzing the data. The findings exhibited that all of the independent variables (perceived organizational support, service climate, organizational service orientation, service commitment, and job satisfaction) are positively related to SO-OCBs. On the other hand, from the result of multiple regression analysis, it indicated that service climate is the strongest factor influencing SO-OCBs of nurses. Service-Oriented Organizational Citizenship Behaviors (SO-OCBs) is vital because it contributes to the overall success of the organization. Therefore, the management of the organization needs to examine the factors affecting SO-OCBs.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Teow, Jinq Phei
author_facet	Teow, Jinq Phei
author_sort	Teow, Jinq Phei
title	Factors influencing service-oriented organizational citizenship behaviors among nurses
title_short	Factors influencing service-oriented organizational citizenship behaviors among nurses
title_full	Factors influencing service-oriented organizational citizenship behaviors among nurses
title_fullStr	Factors influencing service-oriented organizational citizenship behaviors among nurses
title_full_unstemmed	Factors influencing service-oriented organizational citizenship behaviors among nurses
title_sort	factors influencing service-oriented organizational citizenship behaviors among nurses
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2017
url	https://etd.uum.edu.my/7309/1/s821877_01.pdf https://etd.uum.edu.my/7309/2/s821877_02.pdf
_version_	1747828194036154368
spelling	my-uum-etd.73092021-08-18T08:09:49Z Factors influencing service-oriented organizational citizenship behaviors among nurses 2017 Teow, Jinq Phei Adam, Mohamad Zainol Abidin Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD58.7 Organizational Behavior. HF5549-5549.5 Personnel Management. Employment The role of nurses as service personnel in delivering service to patients is important in the healthcare industry. In order to gain competitive advantage in a highly competitive market, an organization should enhance and stimulate the practice of Service-Oriented Organizational Citizenship Behaviors (SO-OCBs) among employees. The purpose of this study is to investigate the factors that affect SO-OCBs among nurses. A total number of 500 questionnaires were distributed to registered nurses in the state of Penang. However, only 443 questionnaires were usable for analysis. Correlation and regression analysis were conducted in analyzing the data. The findings exhibited that all of the independent variables (perceived organizational support, service climate, organizational service orientation, service commitment, and job satisfaction) are positively related to SO-OCBs. On the other hand, from the result of multiple regression analysis, it indicated that service climate is the strongest factor influencing SO-OCBs of nurses. Service-Oriented Organizational Citizenship Behaviors (SO-OCBs) is vital because it contributes to the overall success of the organization. Therefore, the management of the organization needs to examine the factors affecting SO-OCBs. 2017 Thesis https://etd.uum.edu.my/7309/ https://etd.uum.edu.my/7309/1/s821877_01.pdf text eng public https://etd.uum.edu.my/7309/2/s821877_02.pdf text eng public masters masters Universiti Utara Malaysia Abdelhadi, N., & Drach‐Zahavy, A. (2012). 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